Royal Moore GMC Buick - Service Center

The most horrible buying experience ever. .. Purchase was ok but they scratched my truck and so I had to take it back for repair. Now several months later I bring it in for service and they .. Purchase was ok but they scratched my truck and so I had to take it back for repair. Now several months later I bring it in for service and they keep my truck for two days to replace a light??? No phone call no loaner, nothing... I had to call and wait on hold for 15 minutes to speak to someone who knew nothing More

Came back to re program a key fob and Jonny ended up reaching out to the previous Mazda owner who had a spare and that saved me a ton of money. reaching out to the previous Mazda owner who had a spare and that saved me a ton of money. More

Service department had my car for 5 months, replaced 3 items that weren't the issue, charged me $1422 and never fixed the problem. Had it towed home an fixed in 2 days. The said the part was no longer ava items that weren't the issue, charged me $1422 and never fixed the problem. Had it towed home an fixed in 2 days. The said the part was no longer available. I sent them early on web pages that discussed the problem and it still 5 took months to tell me they couldn't fix it. Excuse after excuse, we are short staff, we're really busy, little to no communication. Called and would return phone calls. I would run as fast as you can from these folks More

Me trataron muy bien yo muy contento de aver comprado mi troca con ustedes gracias troca con ustedes gracias More

Daniel helped me right away and was super kind and friendly . He helped me get my stuff out of my trade in car and also helped with a stain in my new Mazda CX5. Thanks for your professionalism Daniel. friendly . He helped me get my stuff out of my trade in car and also helped with a stain in my new Mazda CX5. Thanks for your professionalism Daniel. More

Having been in the Auto Biz for over 30 years, I must say that this was an extremely positive experience. A detailed explaination was provided to me about the service that was to be done. Best yet was a time that this was an extremely positive experience. A detailed explaination was provided to me about the service that was to be done. Best yet was a timeframe was kept to as well. Edgar was extremely professional throughout the whole experience. More

I’ve had great experiences with Royal Moore in the past for oil changes and brake replacements, but this review is specific to my last experience with them to repair my power steering leak and my AC. WA for oil changes and brake replacements, but this review is specific to my last experience with them to repair my power steering leak and my AC. WARNING: If you want to schedule an appointment to have your vehicle repaired, and don’t mind your car not actually being fixed, but sitting in a “queue” unbeknownst to you, Royal Moore is the service department for you. If you don’t mind a lack of communication, or getting vague placating responses until you drill down on a specific line of questioning, Royal Moore is the service department for you. If you don’t mind leaving your car for 54 days and paying $2,000 for repair work only to have those issues reoccur less than a mile after driving off the lot, Royal Moore is the dealership for you. If you don’t mind a service manager disrespecting you and turning all of this around on you when you immediately drive back to the dealership in tears, and he sarcastically says he’s sorry your personal issues don’t line up with their timelines, then Royal Moore is the service department for you. Personally, my relationship with Royal Moore is over with. Disclaimer: They did actually fix the issue when I brought it right back, but the condescending attitude of the service manager, and inability to accept responsibility for his poor service and communication, was a dealbreaker for me. More

sales people ok, service is the worst ever never going back, wanted my truck for a week to look at not fix just look at temp gauge back, wanted my truck for a week to look at not fix just look at temp gauge More

Jeff was great! We felt well taken care of. We'll be back next time! We felt well taken care of. We'll be back next time! More

Requested service was provided timely even on a Monday morning with lots of customers. Communications were very good throughout. morning with lots of customers. Communications were very good throughout. More