Royal Speedway Service Center - AC Delco

Dave is a first rate employee and you are lucky to have him. I trust him and trust that whatever work needs to be done will get done correctly. him. I trust him and trust that whatever work needs to be done will get done correctly. More

I have found that since I have been with Royal, I have always been treated excelently; Dave shows that he cares and that means everything! When I was a child my Dad was a sales manager at the Ford dealers always been treated excelently; Dave shows that he cares and that means everything! When I was a child my Dad was a sales manager at the Ford dealership in my hometown. Royal treats me like that dealership does. More

Mr. Loper is a very knowledgeable and friendly service representative. He always takes very good care of my H2 Hummer. Years prompt, courteous, and efficient. Sincerely, Mark Chorebanian representative. He always takes very good care of my H2 Hummer. Years prompt, courteous, and efficient. Sincerely, Mark Chorebanian More

Dave has been my service rep for several years and is always thorought and courteous. He explains the need for any repairs and the details of the bill for service. always thorought and courteous. He explains the need for any repairs and the details of the bill for service. More

Up until February 27th my experiences with the Royal Service Center have been very positive. I usually went in for regular oil changes and was doing the same on that day. The wait was about an hour wh Service Center have been very positive. I usually went in for regular oil changes and was doing the same on that day. The wait was about an hour which I usually don't mind because the waiting room is comfortable. I left and thirty minutes later my car wouldn't start and made a loud screeching sound when I turned the ignition. I called Royal, immediately went back to the service center and they checked out my car again. The Service Manager Eric McGraw informed me that I needed to replace the starter. During the conversation he was rude and condescending and I assume he felt I was blaming the service center for the problem. I asked for a quote replace the starter ($465) and the after ordering the part it would take 3-4 hours to repair it. This was not an option. I had to work in two hours and had no way of leaving my car for the repair. Eric walked away without any offer of the courtesy vehicle or any regard for my dilemma. I sat in the lot with my daughter, car running and called shops in the area. I spoke with Fix and Go on Grant. They quoted me $220 parts and labor and promised an immediate repair. I left Royal without speaking to Eric again because he had moved on to other customers. Fix and go replaced my starter within the hour and I was able to make it to work on time. They also honored the quote and I paid $219.95. I left a message to speak with Dave Neely at Royal and he called me back while I was taking my car to Fix and Go. He was very professional and understood why I was upset with my experience at Royal. He promised to speak to his service team and call me the following day. He offered to match the price of the other shop but since time was an issue, I declined. As promised he called me today and was again very understanding and professional. i wish I had the chance to speak with him instead of Mr. McGraw because if i had I'm sure I'd still be a loyal customer. As it is I can thank Eric McGraw for being so rude that he led me to an honest and reliable shop. Dave Neely was a pleasure to talk to and should pass his attitude to his service manager. More

The Best Service in Town! Dave Ropert is an exceptional employee and deserves more money than he makes( tell the millionaire owner i said so!In fact he spends more money on his horses than he does on his e employee and deserves more money than he makes( tell the millionaire owner i said so!In fact he spends more money on his horses than he does on his employees!!! Tell him i said so and too cheap to offer me a ticket to the Cadillac hospitality booth at Match play golf tournament!! i don't know the owners name! Bob Baker Note: we bring all 4 of our cars to Royale for service and no where else!! More

I have always had good service from Royal from the day the 2002 LeSabre was purchased. Larry Jackson was assigned at that time and has given excellent service each and every time that he was called upon the 2002 LeSabre was purchased. Larry Jackson was assigned at that time and has given excellent service each and every time that he was called upon to assist. Ellen Nelson More

The staff is great and the service good. I have been with Royal for many years and have watched your firm continue to improve, or monitor existing excellence. Thank you for all you do. Royal for many years and have watched your firm continue to improve, or monitor existing excellence. Thank you for all you do. More

This was my second visit on the same issue/problem. The first visit was under invoice #310400 and Automall's invoice #635866. It dealt with a engine cooling/ECM problem. After a few days, and between both first visit was under invoice #310400 and Automall's invoice #635866. It dealt with a engine cooling/ECM problem. After a few days, and between both shops, the issue could not/did not reoccur, so nothing was done. I picked up the vehicle. When driving the vehicle home the engine warring light and the "gas cap loose" light came on, I returned to the shop. The lights were scanned and cleared. I returned home with no more problems. A few days later I was driving the vehicle and the "gas cap loose" light came on and a few minutes later the engine warning light came on. I returned home and using my own scanner, the following was displayed: "P0455 Evaporative Emission Control System Purge Control Valve Circuit Shorted" and "System Leak Detected (Large Leak)". I cleared the codes and contacted the shop and relayed what had occurred. I was told to bring in the vehicle if the warning lights came back on or any other issues occurred. Approximately 2 weeks later the issues dealing with warning lights occurred. I brought the vehicle in for it's second visit under invoice #311021. This time another/new/the same issue was discovered and repaired. So after a number of days and $296.14, the issues are finally addressed/discovered and hopefully resolved. I chose Royal Buick because I have always had good, fast, and fair service. I have purchased vehicles from Royal and like to have them serviced by a responsible, competent dealership shop. I hope that this is not changing. Sincerely, C.B. Clement More

Had 1993 S10 truck maintenance for wheel alignment and oil change. Called Dave Loper to set an appointment and Dave scheduled the appointment which was convenient in response to my schedule. I have main oil change. Called Dave Loper to set an appointment and Dave scheduled the appointment which was convenient in response to my schedule. I have maintenance performed on our Hummer H3 but had not, previously, taken the older truck for service at Royal. Because of the service care received on the Hummer, I decided to take the truck in for service. Dave Loper consistently provides an excellent interface between me, as a customer and the shop services required and provided. More