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Rudy Luther Toyota - Service Center
Golden Valley, MN
1,761 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,761 Reviews of Rudy Luther Toyota - Service Center
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December 10, 2023
My issue is with the service department, not with the sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the ap sales department. I brought in the vehicle to receive the second set of keys (only 1 was provided when I bought the vehicle). When I scheduled the appointment, I was told that it would take about 6 minutes to generate the new key fob. When I arrived, I was told that due to worker assignments it would take about 1 hour to get the task assigned, completed and documented. I received no updates while I was waiting. After 1 1/2 hours I went back to the desk to find out what was taking so long. The rep told me that he had no updates, but after my insistence, he searched his inbox and found the key fob in his inbox. He then told me that it would take another 10 to 15 minutes to complete the paperwork, at which point I received the fob only. It was at this point that I was told that I should have received the mechanical key when I purchased the vehicle, and that a new mechanical key would cost an additional $100. I searched the vehicle and my records at home and did not find the mechanical key, so I am purchasing an after-market key. My issues with this service experience are: 1 - It is an inconvenience for me to make a trip to the dealership to pick up the second set of keys. 2- It took way too long to get the key fob prepared. 3 - I should have been told clearly when I bought the vehicle that I was receiving the mechanical key and that I would have to bring it in to have it matched with the second key fob. More
by paullucas180
Helpful November 27, 2023
I have always had excellent work done on my 2016 Prius and have been treated so well by all the staff. and have been treated so well by all the staff. More
by janethelida
November 27, 2023
Incredible customer service. Treat customers like they are family. Erik in service is amazing! My car hit something in the road and damaged a tire. They got me in the same day Treat customers like they are family. Erik in service is amazing! My car hit something in the road and damaged a tire. They got me in the same day and, since my tires were purchased through this dealership, it was covered under warranty. More
by Martin
Employees Worked With
November 24, 2023
The service was done as it was explained at check in and it was done in the time stated up front and done well from what I could see. it was done in the time stated up front and done well from what I could see. More
by bhoshor1
Employees Worked With
November 24, 2023
They always offer excellent service and can usually get you in quickly. We've been going their for years. you in quickly. We've been going their for years. More
by tomg
Employees Worked With
November 24, 2023
As always Rudy Luther's Golden Valley Service group did an excellent job on service! an excellent job on service! More
by S55
Employees Worked With
November 23, 2023
Purchased 1st new car in 2021, have followed regular routine mileage maintenance. Although have different service technician each time, experience across the board excellent. routine mileage maintenance. Although have different service technician each time, experience across the board excellent. More
by rkmeints
Employees Worked With
November 19, 2023
Always a positive experience at Rudy Luther. I won't take my car anywhere else for service. The honesty & efficiency of your service department & personnel is second to none. The wait time is ve I won't take my car anywhere else for service. The honesty & efficiency of your service department & personnel is second to none. The wait time is very reasonable for my vehicle. Always feel very confident that a my vehicle is well taken care of at RLT. More
by Spinqueen
Employees Worked With
November 19, 2023
Everyone who works at Rudy Luther's is so friendly and kind. I'm always happy with my services! kind. I'm always happy with my services! More
by lmlutz
Employees Worked With
November 18, 2023
I previously brought my vehicle to local garage to save money. But the last time I had a negative experience so I started coming to this dealership. The price wasn't that different but the service was so money. But the last time I had a negative experience so I started coming to this dealership. The price wasn't that different but the service was so much better and more dependable. I feel more confident that my vehicle is in good condition and safe. People here are friendly and very helpful in explaining what is needed. More
by bonniewilyumz
Employees Worked With
