Rusnak/Pasadena Jaguar

Eden Esparza is exceptional. She really goes out of her way to make sure the customer is 100% satisfied, and that everything gets done right and on time. I have a dealership 2 miles from my house, and tri way to make sure the customer is 100% satisfied, and that everything gets done right and on time. I have a dealership 2 miles from my house, and tried to get service there once, and it was terrible. I drive 30 miles to get my car serviced with Eden at Rusnak because it is definitely worth it. More

I have been a loyal Jaguar Owner with 4 cars for more than 14 years. The Rusnak Service Department is a pleasure to deal with. The Service Manager, Tony Lopez continues to strive to give his Customers TO than 14 years. The Rusnak Service Department is a pleasure to deal with. The Service Manager, Tony Lopez continues to strive to give his Customers TOP SERVICE! He always goes the extra mile to problem solve and work out unknown issues with trouble shooting these vehicles. I have had my problems with my cars in the past and he always comes through with excellent service and goes beyond making me feel secure that my car will be taken care of. I highly recommend this dealership, their Service and Sales definitely go beyond the other competitive dealers around! More

Great service team! A++++ Eden and Craig go the extra mile to make sure that my car is well taken care of! At other dealers that i tried previous to Rusnak, I would go in with one problem and left with 5 mile to make sure that my car is well taken care of! At other dealers that i tried previous to Rusnak, I would go in with one problem and left with 5! Not at Rusnak! Always leave with a smile! :) Thank you! More

Very friendly, courteous and knowledgeable by personnel like Kareema Mamdani. Good diagnosis by experts like Scott Swirles who explains the reason and cause of the problem if any making you feel comfortabl like Kareema Mamdani. Good diagnosis by experts like Scott Swirles who explains the reason and cause of the problem if any making you feel comfortable. Good team!! More

I have been getting my cars serviced at Rusnak Pasadena for the last 9 years. I drive 60 miles round trip in traffic to get there yet I have another Jag dealer 2 mikes away. Must be a reason! The work is a for the last 9 years. I drive 60 miles round trip in traffic to get there yet I have another Jag dealer 2 mikes away. Must be a reason! The work is always performed correctly the first time and on time. I never feel like I am being sold something that I don't need. I am a Very picky person and to not have any issues at a dealer says something about the quality and experience from start to finish! More

George Chen always make sure the work on my car is perfect. Every time I've dealt with him it has been a first class experience. He promptly returns phone calls, is always truthful, he never over-pr perfect. Every time I've dealt with him it has been a first class experience. He promptly returns phone calls, is always truthful, he never over-promises and he is always friendly. His customer service is the reason I'm going to buy my next car at Rusnak Jaguar. More

George Chen in service is great. He is very accommodating and always makes sure I am apprised of the status of my vehicle. My car is serviced in a timely manner, and there is always a rental a accommodating and always makes sure I am apprised of the status of my vehicle. My car is serviced in a timely manner, and there is always a rental available for me. More

hi have been servicing with rusnak for many years. I hi have been servicing with rusnak for many years. I have purchased 3 cars from Rusnak because of the quality of personal assistance i have receive hi have been servicing with rusnak for many years. I have purchased 3 cars from Rusnak because of the quality of personal assistance i have received from eden and the entire service department. i have had many issues with all my cars and i continue to go back to rusnak because they are like family. sincerely. jane w More

This is my Third car from this dealership. I have purchased 2 Jaguar's and 1 Audi; they're the best in service and sales. The General Manager is very pleasant and my service agent George Chen is th purchased 2 Jaguar's and 1 Audi; they're the best in service and sales. The General Manager is very pleasant and my service agent George Chen is the absolute best. His professionalism and knowledge of the car is amazing. Plus his spirit and friendliness makes you very comfortable as he inter-acts with you. I recommend this dealership very highly. Lawrence S. Dorsey, Sr. More

I never thought I would consider the quality of the dealership when buying a car. I always looked for a car that I liked. But after working with Geroge at Rusnak, I don't care where he works ... I will dealership when buying a car. I always looked for a car that I liked. But after working with Geroge at Rusnak, I don't care where he works ... I will buy a car from them! More