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Rusnak/Westlake Audi - Service Center

4.9

132 Lifetime Service Reviews

3832 Thousand Oaks Blvd, Thousand Oaks, California 91362

132 Reviews of Rusnak/Westlake Audi - Service Center

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January 16, 2019

"Service "

- Monkey16

Very professional dealership with excellent customer service. Makes going in to get service easy and stress free. I would rather go here than my local Oxnard AUDI. Highly recommend this dealership!

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Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 11, 2019

"Customer Service"

- profweavah

Excellent customer service, kept me informed throughout the process, I would highly recommend this dealer to anyone. Although the service cost was high, I felt we received value for our money.

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Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 10, 2019

"Great service friendly staff "

- Asdf-/:;

I’m a new Audi owner and each time I have been to the dealership for service and for parts the staff has been friendly and helpful the work was done quickly and then well I’m very happy with Russ neck Audi in Westlake Village

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Recommend Dealer
Yes
Employees Worked With
Andrew Teramatsu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jesse Aguayo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Adam Ummarino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 02, 2019

"Close to home, nice service "

- GailC

Thank you for making sure my car is safe and sound! Jessie and Carl made leaving my car easy. Thank you again for a great service experience.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Aguayo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carl Seehoffer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 15, 2019 -

Rusnak/Westlake Audi responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing us. We do hope we can be of assistance in the future. Take care! - Andrew Arizmendi, General Manager

December 19, 2018

"Great service experience"

- Bkraszewski

Always friendly, knowledgeable and prompt. They were able to get me in right away and communicated a proper timeline and vehicle was completed on time. I would highly recommend Carl and his service team to any Audi owners.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jan 04, 2019 -

Rusnak/Westlake Audi responded

Thank you for the feedback. - Andrew Arizmendi, General Manager

December 12, 2018

"Perfect execution!"

- LeicaUsa

This was on a Monday Morning and you could imagine the service writers were very busy. All went very well with no hiccups. They asked the correct questions and I was out of there in less time than I had figured on.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Carl Seehoffer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 04, 2019 -

Rusnak/Westlake Audi responded

I'm glad we were able to get your service done quickly! - Andrew Arizmendi, General Manager

November 20, 2018

"Audi - Q5 Hybrid"

- Mikebaxi

I have been customer since I bought my car from Rusnak Westlake. All my service done there and all service handle by Adam. One of the best person to deal with. I am very happy and I wouldn't take my car any where else. Mike

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 28, 2018 -

Rusnak/Westlake Audi responded

We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! - Andrew Arizmendi, General Manager

Nov 28, 2018 -

Rusnak/Westlake Audi responded

We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here! - Andrew Arizmendi, General Manager

November 20, 2018

"10000 Check up"

- LGable

Audi made it easy- dropped of my car and got another . They called me when it was finished. I do wish they would not reset my settings

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Recommend Dealer
Yes
Employees Worked With
Nov 28, 2018 -

Rusnak/Westlake Audi responded

We want all our clients to have a comfortable and stress-free experience with us and your feedback helps us to achieve our goal. We are always more than happy to assist you if anything else comes up. Take care! - Andrew Arizmendi, General Manager

November 03, 2018

"Radio quit working. Fixed in two days. "

- Ginni

Good service. I misunderstood that the recall would also be fixed the same visit. Adam was super nice. Waited a day to get the part.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adam Ummarino
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 16, 2018 -

Rusnak/Westlake Audi responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon! - Andrew Arizmendi, General Manager

October 27, 2018

"Regular Service"

- Charlie S.

I've been a customer of Rusnak Westlake for years. Driving my second A-7 I bought there. Jesse in service and the manager Carl are two of the best. They do what they say and always let me know about any changes. Never had one problem with these consummate professionals.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Fay Moghadamniafalakdeh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jesse Aguayo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Carl Seehoffer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 06, 2018 -

Rusnak/Westlake Audi responded

I will make sure to pass along your great feedback to our staff. Thank you! -Andrew Arizmendi, General Manager

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