Rusnak/Westlake Audi - Service Center

I loved this dealership ! They are efficient and I love the friendly and knowledgeable staff. Most importantly they fixed the problems I was having and I felt they really went above and beyond to make my s the friendly and knowledgeable staff. Most importantly they fixed the problems I was having and I felt they really went above and beyond to make my service truly exceptional. Thank you so much and you will see me again. More

Good service Able to setup appointment right away for my 2016 A3 55k service. Reed and Jesus (Service Dept.) provided very good service, answered my questions, an Able to setup appointment right away for my 2016 A3 55k service. Reed and Jesus (Service Dept.) provided very good service, answered my questions, and performed service in timely manner. More

I love coming here, and don’t mind the longer drive to get the friendly, efficient and professional experience every single time that this dealership has provided me with for almost 4 years now. Simply th get the friendly, efficient and professional experience every single time that this dealership has provided me with for almost 4 years now. Simply the best More

Extraordinary service provided by Carl and the entire Service Team! I have both purchased a car and had service performed there multiple times & highly recommend the Rusnak Team. Service Team! I have both purchased a car and had service performed there multiple times & highly recommend the Rusnak Team. More

Great customer service. They were very timely on taking my car in, working on it, and getting it cleaned and ready for pick up. Appreciate their efforts. my car in, working on it, and getting it cleaned and ready for pick up. Appreciate their efforts. More

Jesse is great! Jesse was very polite and professional in his service. I'd love to work with him again. However, my tire was leaking air, and I got a flat next day, Jesse was very polite and professional in his service. I'd love to work with him again. However, my tire was leaking air, and I got a flat next day, which made me bring in the car again . More

Great service Adam provided great service to me. When I arrived at the appointment the computers were down. Instead of making me wait he took note of all the iss Adam provided great service to me. When I arrived at the appointment the computers were down. Instead of making me wait he took note of all the issue and rescheduled my appointment to another day convenient tome. When I came back at the reschedule date everything was already ready, including the loaner. I was in and out in no-time. He informed me of the progress step by step by phone and text messages. He also informed me of 35,000 mile service due that I was not aware of. The car was ready on time and delivered clean. Thank you for great service More

Excellent knowledge of the problem. Identified immediately and worked with Audi for warranty coverage. Professional , courteous, efficient. Rusnak service gets my 100% recommendation. Thank you’ immediately and worked with Audi for warranty coverage. Professional , courteous, efficient. Rusnak service gets my 100% recommendation. Thank you’ More

Service rep service excellent, loaner car exp. unacceptable Jesus was good as always but for the second consecutive time I have been charged extra for gasoline for the loaner car. This past visit I got a car t Jesus was good as always but for the second consecutive time I have been charged extra for gasoline for the loaner car. This past visit I got a car to drive to my office in Woodland Hills appr 31-32 miles round trip. The car had a 1/2 tank when I got it, put in 2 gallons before I returned it..,.more than enough to cover the limited mikes driven but received a charge on my card for another $9-10. Even after I told the guy running the cars that I had put a couple gallons in before returning. This also happened on my last visit and wasn't rectified after I complained. You need to change how you track gas consumption and this is not a good way to retain Audi customers for the long haul. I will think twice about buying my next car here despite my satisfaction otherwise with the dealership as a whole. More

Excellent Service I was taken care of very well by the Service Department. There was something that I thought was an issue and actually was not and they took the time I was taken care of very well by the Service Department. There was something that I thought was an issue and actually was not and they took the time to explain to me what was going on so I could understand it. More