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Russ Darrow Chrysler Jeep Dodge RAM of West Bend
West Bend, WI
720 Reviews
Since 1965 the Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 720 reviews
January 12, 2022
Blake Cauble was awesome! He helped us purchase our new car! He shared all options, kept us informed along the way and helped us throughout the process. car! He shared all options, kept us informed along the way and helped us throughout the process. More
by Fahmidaschill
January 10, 2022
Excellent service. Usually buying a car is a hassle, but not at Russ Darrow West Bend! Those people are awesome! not at Russ Darrow West Bend! Those people are awesome! More
by cmeucci
January 08, 2022
Blake and Rick were great to deal with . Both were responsive and Rick was able to get us an impressive finance rate. I will be back the next time I am looking for a car. responsive and Rick was able to get us an impressive finance rate. I will be back the next time I am looking for a car. More
by Nice truck
December 29, 2021
BUYER BEWARE that this dealership will fix things while under warranty! A year and a half after purchasing my NEW Jeep an error message on dash goes off about low brake fluid and brake light goes on. It go under warranty! A year and a half after purchasing my NEW Jeep an error message on dash goes off about low brake fluid and brake light goes on. It goes off all the time randomly; when driving , when stopped at light and when just sitting in park. 4-5 months later and this dealership can’t figure out how to fix it. Expects one to drive around with a error Brake message dinging every other 5 minutes. Sounds like a Jeep / Morpar issue and not mine! This needs to get recalled ASAP before someone gets hurt in an accident from faulty brakes!!! Unacceptable to be driving around and paying for a 2 year old Jeep with error/ safety message EVERYDAY. Calling Jeep since Adam could not follow through on seeing it to be fixed. More
by Sage
Employees Worked With
The employees were all great. This is on Adam and Jeep to fix!!
December 22, 2021
Justin was very helpful, very knowledgeable. Easy to work with. He listened carefully to what we were interested in seeing, he asked intelligent questions that made the job of finding the vehicle we wa work with. He listened carefully to what we were interested in seeing, he asked intelligent questions that made the job of finding the vehicle we wanted a quick one. We are very please at how low pressure he was and funny to top it off. An excellent buying experience. More
by maclissa
Employees Worked With
