"Great Service On Jeep Grand Cherokee"
My experience has been with the service department servicing my 2014 Jeep Grand Cherokee. When I have needed service they were very prompt in providing maintenance and repairs. I have not had any issues with any repairs made. The problem was always solved. My service agent has generally been Chris Ziegler and he has bent over backwards to be helpful: however, I have had others help when he was not available and they also were helpful as well. What I have found to not always be true in other service departments was simply the fact that they did not listen carefully when I presented them with a problem. That has not been the case at Russ Darrow.
"Purchase of a 2018 Dodge Grand Caravan""
We were looking for a minivan for our daughter who is going through a divorce. We had started looking online and also talked to Crystal a week before and test drove a minivan. After checking out other dealerships and online, we went back to Russ Darrow because they offered the best price and warranty on a used vehicle. We were very happy with our salesperson Crystal. She wasn't high pressure and we really appreciated that. The whole atmosphere along with the staff was very pleasant. Thank you all so much for helping us find a minivan for our daughter. She is very thankful, too.
Employees Worked With
Other Employees :
"Restored my opinion of Russ Darrow"
Had a terrible first visit, but a week later I was put in touch with Andrew. He was super friendly, great at communicating and super patient! He put up with me changing my mind at the last minute and helped get the vehicle I wanted. In addition, he was very knowledgeable and just an all around great person to deal with. Would recommend and buy from again!