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Russ Darrow Kia of Waukesha
Waukesha, WI
1,270 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future.
Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,270 reviews
May 24, 2020
Very friendly, knowledgeable, personable, and professional. Buying a used car was a new experience for me as generally have purchased new. The deal on the 2016 Jeep Renegade Latitude 4x4 with low professional. Buying a used car was a new experience for me as generally have purchased new. The deal on the 2016 Jeep Renegade Latitude 4x4 with low mileage with impeccable interior and exterior was a deal that couldn’t be passed up. Thank you for making buying this car a very pleasant experience. Highly recommend Jon Schenk as a wonderful sales rep! Love my Renegade! More
by saking
Employees Worked With
Other Employees :
Chuck, Emily , Gustavo Valenzuela, Jon Schenk
Helpful May 24, 2020
This was the fifth dealer I went toIn three days to test This was the fifth dealer I went to In three days to test drive cars. I really liked the fact that Wally was attentive and wasn’t pushy. He listened This was the fifth dealer I went to In three days to test drive cars. I really liked the fact that Wally was attentive and wasn’t pushy. He listened to my needs and wants and delivered to me the car I was looking for. Thanks Wally! More
by Tim the tech
Employees Worked With
May 19, 2020
Worked Magic to my needs and wants! I was in major need of a vehicle and I got to sit down with Jordan and Rebecca to find the right fit and the right price for my needs and wants! J I was in major need of a vehicle and I got to sit down with Jordan and Rebecca to find the right fit and the right price for my needs and wants! Jordan did a great job giving details to me about the vehicles of my choice and Rebecca made the magic happen! I really appreciated the time and help they put into helping me find that fit! THANK YOU - you guys rock! Loving the Serento - Sparkling Silver is awesome! More
by hlhhaugen
Employees Worked With
Keegan - he was pretty cool too! , Rebecca Boczkowski, JORDAN BELL
May 18, 2020
Everyone was very nice and friendly. I would definitely come to you again. Thank you Wally for you're service. It was very nice working with you. My car is great!! come to you again. Thank you Wally for you're service. It was very nice working with you. My car is great!! More
by Bryce
Employees Worked With
Other Employees :
Desmond Waheed, Gustavo Valenzuela, Rebecca Boczkowski
May 18, 2020
Clean, comfortable showroom with friendly, personable, knowledgeable staff. Jon was very good with pointing out features on the Jeep Renegade and I liked his no pressure approach and letting me make up my knowledgeable staff. Jon was very good with pointing out features on the Jeep Renegade and I liked his no pressure approach and letting me make up my mind at my own pace. More
by saking
Employees Worked With
Keegan, cashier who’s name I don’t remember-sorry about that., Gustavo Valenzuela, Jon Schenk
May 17, 2020
Went in for an oil change. They kept me updated the entire time, were very timely, and escorted me out to my car when it was finished. Overall great service and recommend ! entire time, were very timely, and escorted me out to my car when it was finished. Overall great service and recommend ! More
by KellyN
Employees Worked With
Chuck
May 15, 2020
A special thank you to Jordan, Freddie & Brandon for the unbelievable service we received in buying my new vehicle! I’m so happy and thankful for all they did to help me find a vehicle that met my needs and unbelievable service we received in buying my new vehicle! I’m so happy and thankful for all they did to help me find a vehicle that met my needs and wants. Thank you again! More
by Michelle_gall
May 14, 2020
I am a repeat customer because of the great service I have received. And today was no exception. I really appreciate the fact that they were willing to go above and beyond. It was also refreshing to see have received. And today was no exception. I really appreciate the fact that they were willing to go above and beyond. It was also refreshing to see all the covid precautions they had in place for my safety as well as theirs. Thank you! More
by Garske39
May 12, 2020
Andrew was very positive professional and patient. I appreciated his demeanor and it’s individuals like him that I think make a difference in terms of selling cars or anything else he was very very humb appreciated his demeanor and it’s individuals like him that I think make a difference in terms of selling cars or anything else he was very very humble he wasn’t pushy and I really appreciate it. Thank you More
by oicgreg1t
May 10, 2020
They helped me find a vehicle the same day I needed one. They were amazing all around. Would recommend them to other people if people asked where to get a car! They were amazing all around. Would recommend them to other people if people asked where to get a car! More
by Darian
