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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
June 29, 2022
Everything in the sales process was excellent, however they did not cancel the old Kia Connect account and were very slow in scheduling the Ceramic coating. Would recommend them to my friends. they did not cancel the old Kia Connect account and were very slow in scheduling the Ceramic coating. Would recommend them to my friends. More
by cooperdave816
Verified Customer
June 29, 2022
David made buying experience easy. Second car bought here. Friendly courteous staff and service department b Second car bought here. Friendly courteous staff and service department b More
by GETBUTCH
June 29, 2022
Dealing with the service manager with the issue of my engine loss in my Kia Optima that purchased new was very unprofessional and lack of concern for a customer that had purchased two previous cars from engine loss in my Kia Optima that purchased new was very unprofessional and lack of concern for a customer that had purchased two previous cars from Rusty Wallace was a major disappointment! More
by tcollins7
Employees Worked With
Jenna Mayes
June 28, 2022
We bought a new Sorrento and when we brought back for sealing, our cargo mat was lost. Although they ordered one, it was the wrong mat and had to be re-ordered again. Have not received it yet. sealing, our cargo mat was lost. Although they ordered one, it was the wrong mat and had to be re-ordered again. Have not received it yet. More
by BEFFIE45
Employees Worked With
Jenna Mayes
June 28, 2022
Was very worth the trip! Our sales rep was kind and understanding. Extremely satisfied! Highly recommend. Our sales rep was kind and understanding. Extremely satisfied! Highly recommend. More
by dustyn.myles2014
June 27, 2022
Very transparent and easy to work with. We were able to look at the vehicle and take it home the same day. We were able to look at the vehicle and take it home the same day. More
by mattnmimi
June 27, 2022
Very pleased with the way I was treated at Rusty Wallace in Louisville. Excellent communication. Waiting area was clean and I enjoyed having water and a snack while I waited. It took a good while for the di in Louisville. Excellent communication. Waiting area was clean and I enjoyed having water and a snack while I waited. It took a good while for the diagnosis of a problem. Parts are now ordered and I will have to go back for service. More
by TNSupernana
Employees Worked With
Gabby -- Sales Department, Advisor Advisor
