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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
August 10, 2021
Very professional and courteous. Work was done quickly and proficient. Overall very pleased with the service. Will return for further service in the future for our Kia. and proficient. Overall very pleased with the service. Will return for further service in the future for our Kia. More
by latacarter
Verified CustomerEmployees Worked With
ALEX FERRER
August 10, 2021
Always a great experience, friendly knowledgeable employees, complementary snacks and drinks, clean waiting area and restrooms. You couldn't ask for a better place to get your service work done. employees, complementary snacks and drinks, clean waiting area and restrooms. You couldn't ask for a better place to get your service work done. More
by RONDARUDD12
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
August 10, 2021
Very pleased with the service I received. Greg Taylor is an excellent man who has compassion for his customers. Very understanding and explained all my options to buying my new Kia Optima. Greg has a three an excellent man who has compassion for his customers. Very understanding and explained all my options to buying my new Kia Optima. Greg has a three yes mindset, while viewing a car if you don't love it he will move on and do his best to find all the features you will love in a car. You can truly see his character and understand how deeply he cares for his customers. As a 20 year old woman, buying a new car can be frustrating and scary. Greg made sure I was aware of every step that was being taken and made sure I understood what every detail meant. Most dealerships see a young woman and know the advances they can take because we simply don't understand what all it takes to buy a car. That was not the case with Rusty Wallace or Greg Taylor. Once again I'm very pleased with the service I received. More
by waterstori
August 09, 2021
Great experience when we bought our vehicle. The salesman and sales manager were very professional. The customer service has been second to none. Will definitely recommend this dealership to everyone. and sales manager were very professional. The customer service has been second to none. Will definitely recommend this dealership to everyone. More
by SCSD129
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
August 09, 2021
Courteous, respectful and didn’t try to sell us something we didn’t need now. Service Mgr. was great. Would recommend them to anyone needing service we didn’t need now. Service Mgr. was great. Would recommend them to anyone needing service More
by FIXIT81838
Employees Worked With
Jenna Mayes
August 09, 2021
I came in for my appointment for an oil change and I was pleasantly surprised with how quickly the Kia team worked to have my vehicle ready in a timely manner. pleasantly surprised with how quickly the Kia team worked to have my vehicle ready in a timely manner. More
by MIA.SLACK28
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER, Chase Cass
August 09, 2021
Knowledgeable, professional staff. Wait time was much shorter than I expected. I got windshield wiper fluid topped off for free. Jenna Mays also brought to my attention that I needed a headlight bulb rep shorter than I expected. I got windshield wiper fluid topped off for free. Jenna Mays also brought to my attention that I needed a headlight bulb replaced. More
by SNOSAKA1982
Employees Worked With
Jenna Mayes
August 09, 2021
Great communication of the or the process while we waited. Very nice waiting area. Was quick for shag 545 Foothill Road egg were doing. Thank your waited. Very nice waiting area. Was quick for shag 545 Foothill Road egg were doing. Thank your More
by Dawn_jeff
Employees Worked With
August 09, 2021
Customer service is always top notch at Rusty Wallace Kia Alcoa. The rep made sure I was aware of all the details pertaining to my service and was able to give me an estimate prior to me exiting my car. The Alcoa. The rep made sure I was aware of all the details pertaining to my service and was able to give me an estimate prior to me exiting my car. The waiting area is comfortable and the complimentary snacks/beverages are a nice touch. My wait time was spot on the estimate I was given and the checkout process was painless. More
by GRACIEKENDRICK
Employees Worked With
Jenna Mayes
August 09, 2021
Highly disappointed in the service I received when I took my car in for the ECP (ENTIRE CAR PROTECTION) application. Which I paid EXTRA for. I brought in my brand new 2022 Kia Telluride and left with multipl my car in for the ECP (ENTIRE CAR PROTECTION) application. Which I paid EXTRA for. I brought in my brand new 2022 Kia Telluride and left with multiple scratches on my car. They were unable to fix the scratches so we are now having to outsource to someone else to fix the mistakes that were made by the Kia technician. Will not recommend this service to anyone. More
by Brianna Stoppelbein
Employees Worked With
