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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
October 04, 2019
Washing of vehicles The wash wasn't ok my car looked worse after I left you need to either dry the cars or use a spot free agent The wash wasn't ok my car looked worse after I left you need to either dry the cars or use a spot free agent More
by Knoxchick
Verified CustomerEmployees Worked With
Jenna Mayes
October 04, 2019
Great car buying experience Garry was a great salesman had us in and out of the dealership in no time. All around a great experience, would recommend to any of my friends and fam Garry was a great salesman had us in and out of the dealership in no time. All around a great experience, would recommend to any of my friends and family. More
by STVNBAILES
Employees Worked With
October 04, 2019
First time visit in the Service center Everyone was very nice and knowledgeable. I would recommend my friends and family. They were able to provide me a loaner car to use the day my vehicl Everyone was very nice and knowledgeable. I would recommend my friends and family. They were able to provide me a loaner car to use the day my vehicle was being serviced so I would be able to go into work that day. Very nice staff. More
by ACKIA202
Employees Worked With
Jenna Mayes
October 03, 2019
good service person Cory all I can say iust they kept my car too long 3 weeks but I want to say, u could mot have any better service dept person than Cory. He updated me abou all I can say iust they kept my car too long 3 weeks but I want to say, u could mot have any better service dept person than Cory. He updated me about my car and was so nice. I think he really needs to be recognizes for excellent work and customer service. More
by NKYLELPN
Employees Worked With
DUANE GIBBS, Corey Husketh
October 03, 2019
Routine car maintenance Friendly employees gave great service in the amount of time I was told to expect. In addition, a complimentary car wash was done as an added bonus! I Friendly employees gave great service in the amount of time I was told to expect. In addition, a complimentary car wash was done as an added bonus! I will definitely be back. More
by lmcconke
October 03, 2019
$67 to mount a tire and wheel I bought there.mo.money bunch Bought a kia tire and wheel kit 'donut' went to pick it up and Duane told me that charge $67 dollars labor for mounting it. Bought a kia tire and wheel kit 'donut' went to pick it up and Duane told me that charge $67 dollars labor for mounting it. More
by dfbarnes
Employees Worked With
DUANE GIBBS
October 03, 2019
Outstanding as usual I am a regular and service is always great. Was taken care of by Corey Husketh and he was great. Told me how long it would take for work. Wasn't push I am a regular and service is always great. Was taken care of by Corey Husketh and he was great. Told me how long it would take for work. Wasn't pushy and even checked on me. Always the best service so thanks Corey. You wanna be taken care of and pampered come to my dealership and they will sure do it. The only thing i would suggest is when you offer snacks to customers maybe some healthier options besides chips or junk for us early birds. Again just a suggestion as i was treated great. More
by dhwhowell
October 02, 2019
Awesome Dealership Very friendly staff and excellent customer service Bill Raybourne is a great sales person. This is my second vehicle purchase from Rusty Wallace and Very friendly staff and excellent customer service Bill Raybourne is a great sales person. This is my second vehicle purchase from Rusty Wallace and Billl More
by TISHADEAL1954
October 02, 2019
Excellent listenig and delivery on 2 vehicle deal Brandon & GM listen to what exactly the total ~2 vehicle transaction I wanted. They took the initiative to acquire the vehicle I wanted at an agreeab Brandon & GM listen to what exactly the total ~2 vehicle transaction I wanted. They took the initiative to acquire the vehicle I wanted at an agreeable lease price. Dealt with issues as things came up. Made all necessary arrangements on time. Kept in touch with / updated me over several weeks. Everything went smoothly. Much Appreciated! ALSO: Other dealerships didn't seem interested in anything beyond "buy a car today". You-all worked on a longer range plan with more moving parts. Thank You All, Chris & Willow More
by CHRISW5X5
October 02, 2019
Very friendly and helpful All the employees were friendly and the mechanics helped fix my car and were very fast getting things done in a timely manner...from the front desk to All the employees were friendly and the mechanics helped fix my car and were very fast getting things done in a timely manner...from the front desk to the guys in the back was very satisfied More
by debbie.harrison
Employees Worked With
Jenna Mayes, DUANE GIBBS, Corey Husketh
