Rusty Wallace Kia Alcoa
Louisville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Flat tire I picked up a screw on the way to work and stopped by to get it fixed. Unable to patch because of the location, but a new tire was installed and I wa I picked up a screw on the way to work and stopped by to get it fixed. Unable to patch because of the location, but a new tire was installed and I was out the door in a couple hours. Decent time for not being able to schedule an appointment. More
Recall service Went in for recall on my catalytic converter, which they fixed and also took care of a second recall, both in less than an hour. Waiting room jad free Went in for recall on my catalytic converter, which they fixed and also took care of a second recall, both in less than an hour. Waiting room jad free coffee,sodas,newspaper and television.Fantastic customer service More
Good experience Service person personable and knowledgeable, wait time was as promised, wait area was clean and had fresh coffee and vending machines as well as free Service person personable and knowledgeable, wait time was as promised, wait area was clean and had fresh coffee and vending machines as well as free WiFi. More
No loaner cars otherwise fine Good service. Took me with no appointment. Didn’t have loaner cars and didn’t offer transportation to work. Otherwise the service was very good. Good service. Took me with no appointment. Didn’t have loaner cars and didn’t offer transportation to work. Otherwise the service was very good. More
Car repair We were extremely happy with the service and the time involved for the repair. The car was taken in the shop by the appointment time and finished in a We were extremely happy with the service and the time involved for the repair. The car was taken in the shop by the appointment time and finished in a reasonable amount of time. . Thanks to all! More
Customer service This was the best experience I’ve had with getting an oil change there. Lance is great, very professional and kept me informed as well as giving me pr This was the best experience I’ve had with getting an oil change there. Lance is great, very professional and kept me informed as well as giving me prices on upcoming services I need. More
Easy and unstressful This is the only place I would bring my Kia, great service and inexpensive most of the time. Great customer service and very friendly service writers This is the only place I would bring my Kia, great service and inexpensive most of the time. Great customer service and very friendly service writers. More
I always get my car serviced here I had a 9:00 appointment and waited 10 minutes before anyone greeted me, there were at least 4 cars ahead of me trying to check in. For an oil change I had a 9:00 appointment and waited 10 minutes before anyone greeted me, there were at least 4 cars ahead of me trying to check in. For an oil change with the works, one tire that needs nitrogen and to check on a rattling noise (Drive belt) I waited 2 1/2 hours. I have always had good service here but the wait time was unusually long this time. More
A great outcome I got a great deal on my purchase and they went out of their way to make me happy. I would go back to purchase in the future. I got a great deal on my purchase and they went out of their way to make me happy. I would go back to purchase in the future. More
Amazing experience Tyler and Court were incredible. They went above and beyond to make sure I got everything I wanted. They were quick to respond and kept me informed wi Tyler and Court were incredible. They went above and beyond to make sure I got everything I wanted. They were quick to respond and kept me informed with the production of the vehicle. More