Rusty Wallace Kia of Knoxville

Bad Engine, Unacceptable Response We bought a new KIA OPTIMA and the engine has failed 3 times within a year and a half. My last visit was in January 2020. This should be a buy-back ve We bought a new KIA OPTIMA and the engine has failed 3 times within a year and a half. My last visit was in January 2020. This should be a buy-back vehicle but all I get is the run around and a sorry. I was told that they could put me in a new KIA but that it would have the same engine - they are selling cars with known engine problems. I loved the saleman, but the policy and response to my car engine problem is unacceptable and I am out $26,000 and left with an unreliable vehicle. Selling defective cars hurts more than the customer. It hurts the sales force and the reputation of the dealership. This is not our first purchase from the Rusty Wallace group, but it is our last. Leslie Reynolds More

Poor service for healthcare worker I purchased a 2019 Kia Sorento less than 6 months ago. Have had all monthly maintenance done on time. There is less than 20k miles on the car. I ha I purchased a 2019 Kia Sorento less than 6 months ago. Have had all monthly maintenance done on time. There is less than 20k miles on the car. I had a low tire light come on that would not go off. Took the car in and they said they not only could not "patch" the tiny hole, I needed a brand new tire and an alignment done. Brand new car. I am a healthcare worker and have had 0 days off since this pandemic started. I can not afford $400.00 for a new tire, on a new car. I am still driving on the same tire, with the tire light on and hope I can make it to work. My patients depend on me. Thanks Rusty Wallace. More

Very reliable and fast communication. Respectful friendly staff. Answers all questions thoroughly. All features of the vehicle were explained and love my new vehicle. Highly recommended friendly staff. Answers all questions thoroughly. All features of the vehicle were explained and love my new vehicle. Highly recommended More

Great price on my new kia forte Great salesperson Brandon (blue)nobody could have been better to a customer than this dealership would highly recommend price on my new kia forte Great salesperson Brandon (blue)nobody could have been better to a customer than this dealership would highly recommend More

I purchased a 2020 Kia Sorento. The salesperson Kenny at Rusty Wallace Kia was a great person to work with. He was very patient and very helpful. Rusty Wallace Kia was a great person to work with. He was very patient and very helpful. More

I came looking for a new Kia that would save me tons on gas. I had no idea what to look for. Brandon D. (the greatest salesman) and other staff members helped me find the perfect Optima for me that was aff gas. I had no idea what to look for. Brandon D. (the greatest salesman) and other staff members helped me find the perfect Optima for me that was affordable and fit my lifestyle. More

I had an awesome experience from start to finish at Rusty Wallace Kia! Lee was very helpful and knowledgeable!! Definitely recommend to anyone looking to buy!! Wallace Kia! Lee was very helpful and knowledgeable!! Definitely recommend to anyone looking to buy!! More

I spent several months looking around for a new SUV and getting prices. I settled on the new KIA Telluride S model, AWD. These cars are in demand so I felt most dealers were not going to deal. I found getting prices. I settled on the new KIA Telluride S model, AWD. These cars are in demand so I felt most dealers were not going to deal. I found at Rusty Wallace they were willing to listen and negotiate. We arranged a date and time to close the deal amidst the current COVID-19 crisis and were able to go into an seldom used office to finish the paperwork and to limit exposure to viruses. The entire experience was a very positive one. More

I was recently in the market for a new and bigger car we went to the Kia dealership on Alcoa highway and had a terrible experience. I was ready to go home and my husband talked me in to going to rusty walla went to the Kia dealership on Alcoa highway and had a terrible experience. I was ready to go home and my husband talked me in to going to rusty wallace Kia on Callahan we walked around the lot twice just looking and then we got asked if we needed help finding anything. That’s when we made our choice that we would give them a shot. Our sales guy Josh was brand new over there and was honestly the best.! Everyone there made us feel like family and tested us with respect.!! They weren’t pushy on trying to sell us stuff.! We left that night with a telluride.!! I found that when I got home there was a scratch on the back glass and we messaged Josh to ask him about it and he took care of it they are replacing the window.! This is hands down the best car dealership in Knoxville.!!! I highly recommend buying your next vehicle from them.!!! More

Tushar was super if you’re going by Rusty Wallace Kia even if you don’t get him stop by and talk to him one of the best people I know I am 70 and my wife is 69 he was super very calm and answered all our even if you don’t get him stop by and talk to him one of the best people I know I am 70 and my wife is 69 he was super very calm and answered all our questions if you’re looking for a great deal talk to Tushar he will walk you through it all I can’t say enough thank all of you be proud of yourself you deserve it More