"Sales Specialists Were Great - Finance Mgr Unsat"
- I R SALAZAR
It's been several months since I purchased my used vehicle (2012 Jeep), and I write this as I feel I've had enough of a "cool down" period.
Special thanks to Eduardo Arizala who was very helpful from the time he contacted me via email with regard to the vehicle information, pricing and financing options. He kept me informed and my wife and I were finally able to travel from New Braunfels down to Sealy to check out and purchase the Jeep. He was even accomodating when it came to adjusting the price after it was decreased on their website and also in providing a military discount. We did a short test drive and all was well up until we stepped into the finance office (of Phil Garza).
It had a been a long while since we had purchased/financed a vehicle, so this was like treading new territory. All seemed to be going well, and then of course we see a few "extras" we didn't want. I can't remember what the first "extra" we asked to be removed and it was no problem. The 2d "extra" we asked to be removed was the GAP insurance and we were told it was required, of course discovered it wasn't but it was left on their (even on our return trip, to be explained below). Finally, when we inquired about removing the Extended Warranty coverage ($4000 price), Garza specifically told us that it would double our interest rate. Of course, my wife and I flinched and we dropped it at that point, signed all the papers and left the dealership to return home.
Not satisfied with the "double your interest rate if you drop the extended warranty" pitch, I called several bank finance offices and Ally Bank (the one that insured this loan), and as I figured the finance pitch was a ruse to buy the extended warranty. I immediately called Garza and asked about the interest rate tied to the warranty purchase, and of course he said there was no correlation of one to the other. At that point, I tried contacting Garza and asked what we were going to do about the whole thing. I don't recall exactly at this point, but I know I had to email Eduardo and explained the situation and he relayed my concern to Garza. I called Garza's office several times and left a voice mail saying I could return to re-do the contract without the warranty and for a lesser term (4 instead of 6 years) on the following Saturday. When I did get a hold of him he instead offered to send me a document to cancel the warranty the following day- of course the next day nothing came and what he DID NOT mention was that I would still be paying $1000 instead of $750 for the GAP insurance. As he didn't keep his word to send the document, the following Saturday after purchasing the Jeep we drove (once again) to the dealership, wasting time and money to drive down there. When we arrived we were asked who we were there to see, and after almost 30 minutes someone came out and told us Garza wasn't there. After much insistence another finance manager (Colton Martin) came out and after speaking with his manager he was able to get the contract re-done. Luckily, the bank was able to override the other contract. All in all a very unsatisfactory buying experience at this dealership.
And to reiterate - a definite NO on recommending this dealership!
"Great group of people and friendly!"
I went to Steve Fox at Ryan Ford not sure of what I was wanting. Ended up finding a Jeep Renegade that we loved! Steve was great! He helped us get it to the dealership and kept us updated along the way. I would really recommend Steve as your guy! Westley made filling out paperwork a breeze and was very helpful with the entire process! Every step along the way was painless and easy with these two in control. Thanks guys!
Employees Worked With
Other Employees :
"NEW 2018 RAM OWNER"
Lorie Curtis with Ryan CDJR, was my sells rep, and gave me the down and dirty. Absolutely no BS, which is completely unheard of. I was extremely limited on time and budget during my shopping, which was no problem here. While other dealers were messing around with numbers, Lorie lead with her best foot forward on the first email she sent out. The service, time, and dedication to their customers are by far, second to none. Regardless of where I am in the world, I would still come home and buy from them, and would recommend others to do so as well. Semper Fi.