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Ryan Ford - Service Center

4.9

469 Lifetime Service Reviews

3796 NE I-10 Frontage Rd., Sealy, Texas 77474

469 Reviews of Ryan Ford - Service Center

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January 11, 2019

"Exemplary Service"

- Jay K

The Service Department provided the best service of any Ford dealership I have dealt with in the greater Houston area. I have had countless terrible experiences with the Ford dealerships on the west side of Houston. The communication at Ryan was great. Proper expectations were set and met. The repair on my F-250 was done in a timely fashion. Austin and the service techs did a wonderful job. Due to this, I will most likely be returning to Ryan Ford when it is time for me to purchase my next vehicle.

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Recommend Dealer
Yes
Employees Worked With
Austin
Jan 14, 2019 -

Ryan Ford responded

Jay K--That's fantastic! Thank you for the opportunity to earn your business and for your kind words about Austin and our Service Department. We strive to make your experience with us efficient, stress-free, and satisfying and we're glad you see that. Our entire team looks forward to your next visit.

January 02, 2019

"Another great experience!"

- Dhenson

The staff are friendly and professional. My service was done quickly, while I helped myself to the free coffee and water made available in the comfortable waiting area. Even my wife commented about how nice the shop area is.

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Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 10, 2019 -

Ryan Ford responded

Dhenson--Thank you for your kind remarks! Our entire team is thrilled to read that you enjoyed your whole experience here and we hope to see you and your wife again soon! Have a great day.

December 25, 2018

"Superb"

- ron71

I live in Denver and when I couldn't get the help I needed on my ford escape, Steve Fox went out of his way to get the answers I needed.

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Recommend Dealer
Yes
Employees Worked With
Steve Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 26, 2018 -

Ryan Ford responded

ron71--That's fantastic! Thank you for the opportunity to earn your business! Drive safely and we hope you have a great day.

November 02, 2018

"Ford recall"

- jroberts

My wife received a recall notice for her F150, I called and Mason took great care of us. I dropped off my truck the day before and told them I needed it back early due to that day being my anniversary and I didn't want to hang around long. They not only got the truck back early but everyone was wishing me a happy anniversary. This is the second truck I have purchased from Ryan, I love the dealership even if it is a drive from Katy. Thank you guys you are the best

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Recommend Dealer
Yes
Employees Worked With
Clayton Easley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mason Koch
Nov 06, 2018 -

Ryan Ford responded

jroberts--From our entire team, you're welcome! Here at Ryan, we strive to provide exceptional service through all departments and we're glad you see that. Drive safe and we'll see you again soon!

October 28, 2018

" Great Service Department "

- Mr_Uniq

The service at this dealership is superb. Mason Koch and Brad Zook are two of the best in the business. I use to refuse to go to the dealership for service especially when it was out of warranty. Now this is the only place allowed to service my truck (except tires).

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Recommend Dealer
Yes
Employees Worked With
Mason Koch
Nov 06, 2018 -

Ryan Ford responded

Mr_Uniq--Thank you! We appreciate the opportunity to earn your business. Drive safe and we'll see you next time!

September 02, 2018

"Customers First"

- Loneyfusilier

Ryan Ford is where I will always buy my vehicles. They truly believe that customers come first. Brad is by far the best maintenance manager I have ever worked with.

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Recommend Dealer
Yes
Employees Worked With
Steve Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Clayton Easley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2018 -

Ryan Ford responded

Loneyfusilier--We agree! Brad is a phenomenal associate and we're lucky to have him on our team. See you next time!

August 14, 2018

"great experience, very helpful"

- mh2

Clayton Easley was very helpful and personable. He told me what would happen as we went along. Went above and beyond to help me in my stressful situation. also kudos to the excellent mechanic, (sorry forgot his name) He worked hard to get my part back in and get me on the road.

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Recommend Dealer
Yes
Employees Worked With
Clayton Easley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : The mechanic that serviced my car (can't remember his name)
Sep 06, 2018 -

Ryan Ford responded

mh2--You're welcome! Thank you for the opportunity to earn your business. We'll see you next time!

July 05, 2018

"Front end knocking sound"

- JimF

Really appreciate the professionalism and care exhibited by the Ryan Ford Service Department. This includes Mason Koch, my service advisor, and Josh, the technician that troubleshooted the issue. The problem has been resolved and I am a very happy customer.

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Recommend Dealer
Yes
Employees Worked With
Josh, the service department technician, good guy., Mason Koch
Aug 08, 2018 -

Ryan Ford responded

JimF--That sounds awesome! Mason and Josh are great associates and we're glad you had a good experience here. See you next time!

June 29, 2018

"Recall and service visit"

- Joel Staner

My wife communicated with Ryan Ford in Sealy about factory recalls on our Ford Transit diesel van. When I got there Mason Koch facilitated the recall issue and scheduled our regular maintenance just a little early to save us another trip to the dealership. -Mason has always presented a very professional manner and handled his duties well; an attribute to the dealership.

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Recommend Dealer
Yes
Employees Worked With
Mason Koch
Jul 02, 2018 -

Ryan Ford responded

Joel Staner--Thank you! Mason is a fantastic service advisor and we're happy to have him on our team. Thank you for the opportunity to earn your business and we hope to see you again soon.

May 08, 2018

"2015 F-250 Warranty Service"

- David N

I recently had my scheduled service for my 2015 F-250 Lariat 4x4 Diesel. Upon completion, Mr. Koch brought to my attention a small oil leak and asked if I had recognized this prior to my service. I had not noticed and when I got home, I then noticed a few small drops of oil where I typically park. I immediately called Mason and told him he was accurate with the assessment and he immediately scheduled my return visit to get the leak checked out. He was able to schedule me within a week into an apparent busy service department. The leak was immediately found, repaired and my truck was ready by the end of the same day. The service was covered under Warranty and my experience with Mason was very pleasant. I have purchased 2 new Fords from Ryan Ford over the past 3 years, and part of my dedication to Ryan Ford is accredited to Mason Koch's handling of the service work I have received from he and his Dept. over the past years. It was a pleasure working with Mason Koch.

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Recommend Dealer
Yes
Employees Worked With
Barry Koch, Mason Koch
May 08, 2018 -

Ryan Ford responded

David N--Thank you! Mason is a phenomenal associate and we're pleased to read that he has consistently provided you a wonderful service experience in between your sales experiences. We look forward to your next visit!

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