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Ryan Ford - Service Center

4.9

466 Lifetime Service Reviews

3796 NE I-10 Frontage Rd., Sealy, Texas 77474

466 Reviews of Ryan Ford - Service Center

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November 02, 2018

"Ford recall"

- jroberts

My wife received a recall notice for her F150, I called and Mason took great care of us. I dropped off my truck the day before and told them I needed it back early due to that day being my anniversary and I didn't want to hang around long. They not only got the truck back early but everyone was wishing me a happy anniversary. This is the second truck I have purchased from Ryan, I love the dealership even if it is a drive from Katy. Thank you guys you are the best

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Easley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mason Koch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 06, 2018 -

Ryan Ford responded

jroberts--From our entire team, you're welcome! Here at Ryan, we strive to provide exceptional service through all departments and we're glad you see that. Drive safe and we'll see you again soon!

October 28, 2018

" Great Service Department "

- Mr_Uniq

The service at this dealership is superb. Mason Koch and Brad Zook are two of the best in the business. I use to refuse to go to the dealership for service especially when it was out of warranty. Now this is the only place allowed to service my truck (except tires).

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mason Koch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 06, 2018 -

Ryan Ford responded

Mr_Uniq--Thank you! We appreciate the opportunity to earn your business. Drive safe and we'll see you next time!

September 02, 2018

"Customers First"

- Loneyfusilier

Ryan Ford is where I will always buy my vehicles. They truly believe that customers come first. Brad is by far the best maintenance manager I have ever worked with.

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Recommend Dealer
Yes
Employees Worked With
Steve Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Clayton Easley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2018 -

Ryan Ford responded

Loneyfusilier--We agree! Brad is a phenomenal associate and we're lucky to have him on our team. See you next time!

August 14, 2018

"great experience, very helpful"

- mh2

Clayton Easley was very helpful and personable. He told me what would happen as we went along. Went above and beyond to help me in my stressful situation. also kudos to the excellent mechanic, (sorry forgot his name) He worked hard to get my part back in and get me on the road.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Easley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : The mechanic that serviced my car (can't remember his name)
Sep 06, 2018 -

Ryan Ford responded

mh2--You're welcome! Thank you for the opportunity to earn your business. We'll see you next time!

July 05, 2018

"Front end knocking sound"

- JimF

Really appreciate the professionalism and care exhibited by the Ryan Ford Service Department. This includes Mason Koch, my service advisor, and Josh, the technician that troubleshooted the issue. The problem has been resolved and I am a very happy customer.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mason Koch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Josh, the service department technician, good guy.
Aug 08, 2018 -

Ryan Ford responded

JimF--That sounds awesome! Mason and Josh are great associates and we're glad you had a good experience here. See you next time!

June 29, 2018

"Recall and service visit"

- Joel Staner

My wife communicated with Ryan Ford in Sealy about factory recalls on our Ford Transit diesel van. When I got there Mason Koch facilitated the recall issue and scheduled our regular maintenance just a little early to save us another trip to the dealership. -Mason has always presented a very professional manner and handled his duties well; an attribute to the dealership.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mason Koch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 02, 2018 -

Ryan Ford responded

Joel Staner--Thank you! Mason is a fantastic service advisor and we're happy to have him on our team. Thank you for the opportunity to earn your business and we hope to see you again soon.

May 08, 2018

"2015 F-250 Warranty Service"

- David N

I recently had my scheduled service for my 2015 F-250 Lariat 4x4 Diesel. Upon completion, Mr. Koch brought to my attention a small oil leak and asked if I had recognized this prior to my service. I had not noticed and when I got home, I then noticed a few small drops of oil where I typically park. I immediately called Mason and told him he was accurate with the assessment and he immediately scheduled my return visit to get the leak checked out. He was able to schedule me within a week into an apparent busy service department. The leak was immediately found, repaired and my truck was ready by the end of the same day. The service was covered under Warranty and my experience with Mason was very pleasant. I have purchased 2 new Fords from Ryan Ford over the past 3 years, and part of my dedication to Ryan Ford is accredited to Mason Koch's handling of the service work I have received from he and his Dept. over the past years. It was a pleasure working with Mason Koch.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mason Koch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Barry Koch
May 08, 2018 -

Ryan Ford responded

David N--Thank you! Mason is a phenomenal associate and we're pleased to read that he has consistently provided you a wonderful service experience in between your sales experiences. We look forward to your next visit!

April 30, 2018

"Ryan Ford Team"

- Adhoward1

The team at Ryan Ford has been outstanding to work with through the entire spectrum of our buying experience. They have create a seamless approach from buying our new Ford to having it serviced for the first time. Top notch team that aims to make every step in the process as important as it is to you.

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Recommend Dealer
Yes
Employees Worked With
Barry Koch
May 08, 2018 -

Ryan Ford responded

adhoward1--What a wonderful review to read! Both our Sales and Service Departments here at Ryan Auto Group share the same goal of making sure our customer's are 100% satisfied and we're glad you see that. Thank you for the opportunity to earn your business.

April 30, 2018

"recall for brakes"

- jrkana

I had a recall on my F150 with a brake cylinder issue. They took care of the problem in less than half a day. Mason Koch was very helpful in getting this set up. they took me home and picked me up will their courtesy car. The service was great. I recommend this dealership to everyone I know..

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mason Koch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 08, 2018 -

Ryan Ford responded

jrkana--Thank you for your recommendations and for your kind words about Mason! Drive safely and we'll see you next time.

April 29, 2018

"Service visit to Ryan Ford set up by Mason Koch"

- BB01

Mason always has things under control. I called in from a business trip to Corpus Christi for an issue with my navigation system and since my regular service was almost due I ask Mason to set me up with an appointment to take care of both. He quickly scheduled a visit for me a couple of days later when I was back in town and took care of my regular service and the nav system issue. I can always count on Mason to get the job done right and I wouldn't go anywhere but Ryan.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mason Koch
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 08, 2018 -

Ryan Ford responded

BB01--That's fantastic! Mason is a phenomenal associate and we're happy to read you always enjoy your time with him. Drive safely and we'll see you again soon!

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