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Rye Ford - Service Center

Rye, NY

4.6
85 Lifetime Reviews Review Dealership

85 Reviews of Rye Ford - Service Center

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May 17, 2021

"Thanks for your good care of my recall and for looking at..."

- JCF150

Thanks for your good care of my recall and for looking at the front end of my truck. I appreciated that 2 technicians looked at the issue which turned out to be of no concern to the technicians. Regards, -Johnnieee

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Recommend Dealer
Yes
Employees Worked With
May 17, 2021 -

Rye Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rye Ford !

May 08, 2021

"Very quick to help with reservationFriendly reception..."

- CASH7EGAN

Very quick to help with reservation Friendly reception and good follow up! Very thorough and good attention to detail such as need for inspection Nice all around with update on what was needed

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Paula is AWESOME in her attention to detail
May 10, 2021 -

Rye Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 28, 2021

"Great Effort !! The Service at Rye Ford is exceptional...."

- RICHP

Great Effort !! The Service at Rye Ford is exceptional. Everyone was professional and courteous. I brought my new Ford in for the first service and was treated like a V.I.P.

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Recommend Dealer
Yes
April 28, 2021

"o v e r a l l g r e a t s e r v i c e ! ! ! t h a n k..."

- TOBIAS D

o v e r a l l g r e a t s e r v i c e ! ! ! t h a n k s

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Recommend Dealer
Yes
Employees Worked With
April 27, 2021

"Can’t fix my truck, my truck has been in 8 times or more..."

- AGRETO

Can’t fix my truck, my truck has been in 8 times or more for the same stuff over and over, transmission was also replaced after 1yr

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Recommend Dealer
No
Employees Worked With
May 11, 2021 -

Rye Ford responded

Adam, Thank you for taking the time to write your review. We are truly sorry we could not resolve your radio issue with your 2017 Ford F-150 to your satisfaction. We take pride in our customer service and our repair quality. With your vehicle soon to reach 100,000 miles, we empathize with your situation and want you to know that we will continue to be here to address any vehicle concerns you may have. If we can assist you with any other matters, please contact me directly. Respectfully, Eric Pagan General Manager (914) 967-6300

April 22, 2021

"All persons I dealt with were courteous and helpful the..."

- CATOONALA

All persons I dealt with were courteous and helpful the problem I had was diagnosed and repaired to my satisfaction. I will not hesitate to bring my car for any other repairs as needed.

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Recommend Dealer
Yes
Employees Worked With
April 21, 2021

"Had an appointment for service on monday, but dropped it..."

- HP.PILLFAM

Had an appointment for service on monday, but dropped it off on the saturday before and it was ready 3 hours later! Thank you Rye Ford Service!

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Yes
Employees Worked With
Apr 21, 2021 -

Rye Ford responded

We appreciate your business and our team looks forward to serving you again soon! Eric Pagan General Manager

April 19, 2021

"Extremely easy to make an appointment for my F-150s..."

- MJLW

Extremely easy to make an appointment for my F-150s 10,000 mile service. My truck was serviced while I waited less than an hour. The price was extremely reasonable.

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Recommend Dealer
Yes
Employees Worked With
Darlene and Robert
Apr 19, 2021 -

Rye Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again! Eric Pagan General Manager

April 04, 2021

"The service was courteous and professional . I was..."

- ARMANDO.MATOS1

The service was courteous and professional . I was promised a loaner until my Ford was repaired and got one right away. They called me with the result and gave me a fair price.

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Recommend Dealer
Yes
Employees Worked With
Apr 05, 2021 -

Rye Ford responded

Armando, Thank you for the kind words for our service department! We look forward to sharing your compliments with Paula and our team, and don't hesitate to let us know if we can be of further assistance.

April 01, 2021

"arrived at appointment but parts had not been ordered,..."

- TOBIASD

arrived at appointment but parts had not been ordered, had to drive back home, was supposed to be contacted following week, but had to call again myself to schedule a new appointment , a month later than the inital one

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Recommend Dealer
No
Employees Worked With
not sure
Apr 18, 2021 -

Rye Ford responded

We are sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from my management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Eric Pagan General Manager

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