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Rye Subaru

Rye, NY

Overview
Employees
Reviews
Vehicles
4.8
1,520 Reviews
Subaru's "share the love" motto is the perfect fit for our dealership because we've been a family-owned business for more than 40 years. Our family has owned and operated this dealership since 1975 and we handpick our team of knowledgeable trustworthy repair technicians and sales representatives. We're committed to treating you like family too from our full-service waiting area and free rides home to our fully stocked inventory of reliable family vehicles. We also speak four different languages here at Rye Subaru so we can accommodate families from around the world. Let us know if you speak Spanish and we'll take care of you.
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1175 Boston Post Road

Rye, NY

10580

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Showing 1,520 reviews

May 24, 2023

Friendly employees. Service work was completed when promised. Car was returned unwashed and not all fluids were topped off as stated on work order. More

by tedspeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Rye Subaru responded

Thank you for sharing your experience with Rye Subaru. We're glad to hear you had a positive experience. We do apologize, however, that your vehicle was not washed and topped off. If you'd like to discuss things further, please reach out to us at your convenience. We appreciate your business and hope to see you again soon.

May 23, 2023

They always make the experience great. Took me on time and let me know what works was being done or if anything else was needed. More

by LIA330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2023 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 22, 2023

My specialty is Human Resource Management. I am adept at recognizing excellent employees. Paula Mejia is exceptionally intelligent and knowledgeable about automobiles. She communicates beau More

by CANDACESILVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Rye Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Paula delivered such a great experience!

May 21, 2023

The staff are very courteous people. I have always been greeted by mechanics and office staff with a smile. Sebastian Alvarez spent time to explain to me what needed to be done very cle More

by MMOM49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Rye Subaru responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 20, 2023

Tamar was understanding and knowledgable! She got me out on time! Glad I bought my Subaru in Rye! More

by DRBAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2023 -

Rye Subaru responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!

May 20, 2023

Inhighlynrecommend locating and getting carservice at a non-City of Subaru. If you have money to waste, energy, and time to waste please get your car service at Rye Subaru at your own risk. Your better off More

by mikeeng23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Alvarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2023 -

Rye Subaru responded

Dear Michael Eng, I am sorry to hear about your experience. I wanted to clear up a couple of things that you mentioned in your review. 1) On 2/25/2023, you came to the dealership after getting four tires at COSTCO and having your TPMS monitor light lit on your dashboard. We charged you for our technician's time to look at your concerns and reprogram the sensors. Total charge - $193.99, including tax 2) On 3/16/2023, you returned to the dealership with the TPMS lights coming back on. The technician could not get the sensors to all read, and we recommended that you change all four due to age and or damage during the tire replacement at COSTCO. Total charge - $800.74, including tax. 3) On 4/21/2023, you returned once again with the TPMS light coming on and off. You told us the "light wasn't on now, but it was on yesterday." We took apart the car's rear and noticed a significant amount of water in the wheel well holding your spare tire and on the left side of your car. We ran a CARFAX, and they reported that the vehicle had been involved in an accident in the left rear, where the water appeared to be coming from - you never mentioned this, and it might have saved us all a lot of time searching for the problem. We informed you about this issue and spent hours looking for a permanent fix. We looked at the water-logged computer module that handles TPMS sensors on the vehicle's left rear and replaced it. We reprogrammed the sensors with the new module, and everything worked. The total charge for the new module or any work for this visit was ZERO DOLLARS! The cost of replacing the computer module and FURTHER DIAGNOSING your vehicle should have been well over $1000 for the parts and the labor. That is what we call GOODWILL and putting our clients' concerns first. We hope you have many more happy miles with your Subaru Forester and find that repair facility that meets all your needs. Respectfully, Eric Pagan General Manager Rye Subaru (914)967-6300 eric@ryesubaru.com

May 21, 2023 -

mikeeng23 responded

Dear Subaru of America and Subaru City of Rye, Unfortunately the engine for the 2011 Subaru Forester was involved with a Class action lawsuit for good reasons. The Subaru Forester 2011 engine was manufactured with numerous issues such as inefficent burning of fuel and synthetic oil. Those who won and who were elgible for the class action lawsuiy were those with a certain amount of miles or within the 5 year window period to apply for the settlement. My 2011 Subaru Forester was not elgible because the miles and it surpassed the 5 year limited warranty. The cost of a pre-owned engine alone cost atleast $5,000 including labor for a third party or more. If Subaru of America and City of Rye Subaru is so generous: Please replace my faulty 2011 Subaru Forester engine via "good will" I donated atleast 5 years of my time serving as an Auxiallary Police Officer in the City of Rye. Thank you! Kind regards, Mike E. 🙏🏾

May 18, 2023

This is the third leased car from this dealership. They worked with me to get a new leased car at a down payment and payments I was comfortable with. A little pressure but that was to be expected. In More

by YSPELLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Hirshowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Rivera
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May 18, 2023 -

Rye Subaru responded

Thank you for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 17, 2023

it is obvious that customer satisfaction is of utmost importance here. Everybody goes out of their way to make sure you are well taken care of. More

by ANAHIDHAMPARIAN
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garry Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Lando in Service, Eric Pagan
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May 18, 2023 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 16, 2023

Bought my 2022 Forester from the highly recommended Rye Sales staff and have since been enjoying working with the maintenance team at Rye Subaru. This is my first Subaru. love the car and love the service More

by garyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2023 -

Rye Subaru responded

Thank you, Gary, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

May 16, 2023

They were pleasant and transparent. No hidden fees and they made me a nice cappuccino. I will definitely recommend them. More

by EDWARD22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Noe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamar Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pagan, Casey Cochran, Michael Santosusso
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May 16, 2023 -

Rye Subaru responded

Thank you, Edward, for choosing Rye Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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