I recently had my explorer serviced at Salem Ford. I have never received such exceptional service for car repairs. I actually delayed calling for the repair appointment because it is usually very inconvenient. I knew specifically what part needed to be replaced and made the initial call to check if the part was available and what the cost would be. I spoke with Mike. Even though it was apparent that he was very busy, he was extremely nice and apologetic, asking if he could call me back in a few minutes with the information. When he called back, he not only had the information i needed, but worked with me around my schedule to actually get my car in that day! I was very pleased that i was able to bring the car in at about 5pm without having to rearrange my schedule. The part being replaced was the blend door actuator, which requires the entire dashboard be removed in order to replace it. I never expected to have it back the same day. I spoke with Mike again. He didn't make any false promises, just told me they would do their best and it would possibly be the next day, which was fine. Mike was in touch with me twice during the repair to advise me of a small problem that was found and taken care of. Less than 3 hours after I dropped the car off, Mike called to say everything was all set and the car was ready! I was amazed! I have since referred a friend to your service department, and he received exceptional service as well.
I have never written a review on any product or service before, and I usually avoid doing surveys if at all possible. I arrived home last week to a message on my answering machine that Salem Ford was calling to do a survey. I was hoping they would try again, but didn't receive another call to participate. I took the time to write this review, because the staff in the service department took the time to provide exceptional customer service.