First of all, three other dealers failed miserably to sell me the vehicle I wanted. Two of the dealerships were rude to insulting. All three of the other dealers called me after I had purchased my vehicle from Salem Ford, offering me the deal I was trying to work out with them just two days before. Salem Ford was able to work out the deal I wanted in less then 30 minutes. Everyone I spoke with at Salem Ford was more interested in how to make the sale happen, to make it as simple as possible and to make sure I understood all the options I had for financing. The finance rate they were able to provide was incredible. When taking delivery of the vehicle, the salesman spent an incredible amount of time explaining all the controls and features as well as how to manage the Sync account online. I have purchased several vehicles over the years and even managed dealerships many years ago. This buying experience was by far the best as of yet. I don't think there is any area that needs improvement. If their service department is capable of matching the performance of the sales department, I'll be recommending the service department as highly as I recommend the sales team.