Salerno Duane Ford - Service Center

Excellent, friendly service. They ordered the missing part and did the repair promptly. They even got an exemption for my warranty coverage. They ordered the missing part and did the repair promptly. They even got an exemption for my warranty coverage. More

Had an unfortunate warranty issue with my new ST, but Salerno Duane quickly diagnosed the issue and had me back on the road the next day. Can't say enough about the service department!!!!! It is the only Salerno Duane quickly diagnosed the issue and had me back on the road the next day. Can't say enough about the service department!!!!! It is the only place I will take my car for service More

Heather has always been helpful and friendly. Of not for her I probably wouldn't have come back after Salerno put an aftermarket part in my vehicle and charge me for OEM. Of not for her I probably wouldn't have come back after Salerno put an aftermarket part in my vehicle and charge me for OEM. More

Sales Dept good Service is a disaster, my truck has been in there 4 times every time the issues have not been corrected. No Loaners and they take days to even get the truck in the shop. Can not even be re in there 4 times every time the issues have not been corrected. No Loaners and they take days to even get the truck in the shop. Can not even be reached by phone. More

Very good service, Special Thanks to Heather & Lou! Hope You guys Liked the Donuts. Filler Hope You guys Liked the Donuts. Filler More

ALWAYS a pleasure having the car serviced there. Also a big thank you to the fabulous guy who showed me how to hook up the battery tender! Also a big thank you to the fabulous guy who showed me how to hook up the battery tender! More

If you want to use a service department as an example of how it should be done, then this is the one. Keith, Heather, Lou and the rest of the staff are the absolute best! The reason I have purchased and own how it should be done, then this is the one. Keith, Heather, Lou and the rest of the staff are the absolute best! The reason I have purchased and owned only Fords from Salerno Duane since 1992 is because of Keith and his staff. They are friendly, knowledgeable, accommodating and have kept all our vehicles in the best condition both mechanically and safety wise for over 30 years. I am always confident that I can put my wife and family in our vehicles with no worries. But most of all if you can TRUST the staff. They are like family, and I trust them implicitly. Keep up the great work! More

Fantastic service! The entire staff and service is what keeps me buying Salerno Duane Fords The entire staff and service is what keeps me buying Salerno Duane Fords More

The service manager took a personal interest and initiative in helping me resolve an out of warranty repair issue with Ford, going above and beyond to help me. I was thoroughly impressed by the i initiative in helping me resolve an out of warranty repair issue with Ford, going above and beyond to help me. I was thoroughly impressed by the initiative and follow up. My experience with the service manager and department overall was outstanding. More

My concern was handled quickly and efficiently. I was very happy with the way it was resolved I was very happy with the way it was resolved More