Matt Bowers Chrysler Dodge Jeep Ram - Service Center

DO NOT go to Matt Bower service department. They lost my key fob to my vehicle and I have to wait for a replacement to come in for them to look at my vehicle. Two different employees in the ser They lost my key fob to my vehicle and I have to wait for a replacement to come in for them to look at my vehicle. Two different employees in the service department lied to me about the repairs being in process, when my vehicle has NOT even been looked at due the losing of the key fob and waiting for another one to be delivered. Lying to a customer is unprofessional and unethical in my opinion. I am grateful that I was provided a loaner vehicle to drive while the repairs are being completed, but I did have to pay out of pocket for my rental for one week. I currently have a complaint filed to management regarding my issue. I will never, never take my vehicle there again. I will see what other places in my area can service my Jeep which is under extended warranty coverage until it hits 7 years or 100,000 miles, whichever comes first. It is so disappointing that the service department is so poor at Matt Bowers because my experience with sales was amazing. I would have returned to purchase another vehicle in a heartbeat from Gus my sales representative. It is just sad that someone can do such quality work, but others can ruin that positive experience with their poor customer service! Very disappointed. More

These guys are the worst for service. You can never get a service advisor on the phone. I have left messages to get service on my vehicle that cost over $100k and still waiting two weeks You can never get a service advisor on the phone. I have left messages to get service on my vehicle that cost over $100k and still waiting two weeks later to get a call back. Currently, my new vehicle can't even be driven. Very frustrating!!! More

Great service from Dawn and Don I took my truck in for a small problem and Dawn Roberts and Don Clements did a great job of taking care of the problem very quickly. Frank LaPinto an I took my truck in for a small problem and Dawn Roberts and Don Clements did a great job of taking care of the problem very quickly. Frank LaPinto and Lea really have a great dealership. More

Poor Service This is not a company that can be trusted. A diagnostic test could mean only their eyes reviewing the problem. A $1,400.00 problem turned into a nig This is not a company that can be trusted. A diagnostic test could mean only their eyes reviewing the problem. A $1,400.00 problem turned into a nightmare. After three days the same problem appeared. Now the good folks at Salsbury say its only $1,000.00 to fix a problem that could have happened after they fixed the vehicle in the same area. There was a bunch of double talk and no solutions. They tried to tell me that there isn't a diagnostic test for the coolant system but every repair shop I talked to says the system should have been pressure tested. Roger and Chris were not helpful and truly cannot be trusted to give me an honest answer. More

Great Service and Communication Stopped in for an unscheduled oil change and tire rotation. I was pleased and surprised to find out how quick and easy it was to drop off the car for Stopped in for an unscheduled oil change and tire rotation. I was pleased and surprised to find out how quick and easy it was to drop off the car for service. The dealership communicated through the process and informed when the vehicle was ready. They also followed up to make sure the service was top notch. More