Salt Lake Valley Buick GMC

Buyer beware! They are charging $$ thousands over MSRP trying to take advantage of the current market place. GM doesn’t charge them thousands more for vehicles, but this dealership will. They could care l trying to take advantage of the current market place. GM doesn’t charge them thousands more for vehicles, but this dealership will. They could care less about the customer and are more focused on profit. Shout out to Jon Spence who is a lousy salesman who thinks this practice is ok and that they need to charge this markup to stay in business. What a joke! Take your business elsewhere! More

Do not buy their service package! I’ve bought many and had no problem until I reached out to let them know my vehicle was stolen and never found. They do not refund! They won’t even transfer if you buy a had no problem until I reached out to let them know my vehicle was stolen and never found. They do not refund! They won’t even transfer if you buy a new vehicle from them! I am choosing wisdom to not work with this dealership again. As well as letting my friends and family know. Going forward I’m supporting local businesses all the way! More

This dealership is committing fraud. Do not purchase from them. They are selling fraudulent warranties and not paying on them when there is a valid issue with a vehicle. They are banking on you giving from them. They are selling fraudulent warranties and not paying on them when there is a valid issue with a vehicle. They are banking on you giving up when trying to fight for your money or to have the claim paid. The warranty company will hang up on us when we call to discuss claim, never denied our claim or will not return our phone calls. We brought this issue to the dealership themselves and they have refuse to help or pay to fix the vehicle. They are clearly aware of the fraud. We are suing the dealership to ensure this does not happen to others. Recommend you take your business elsewhere! More

BEWARE. Should be zero stars. I never post reviews on anything but these guys are the absolute worse. I purchased a new GMC Yukon Denali years ago and bought, at the same time, an 84 month.75K mile exte anything but these guys are the absolute worse. I purchased a new GMC Yukon Denali years ago and bought, at the same time, an 84 month.75K mile extended warranty for $2,820. In December 2020, the vehicle seized though zero fault of my own at the 48 month mark with just 31K miles (not in dispute) but they, inexplicably, won't honor their own warranty and, worse, even call/email back with any plausible excuse as the repairs from a fellow GMC dealership totaled $7,935. We endured weeks of run around and finger pointing between the dealership and their warranty company followed by a complete ghosting by Mike Fonger, our original salesperson who is now the dealership president and his extended team. Their lawyers offered me $1,500, roughly half of the warranty cost, hoping I'll go away. I won't. I liken this to paying for a fire insurance policy and then one day your house burns down and they try to negotiate you under the table with your original money. On principle, I'll spend more than the repair cost to fight and ensure others don't fall victim to these fraudulent clowns. In fact, please let me know if you've had similar experiences as I'd like to launch a class action lawsuit. If not, STEER CLEAR and please tell all of your friends. More

Buyer beware: communication is not good at this location. And, the $100 fee to check vehicle for problems refers to every problem they find. Two problems, $200. location. And, the $100 fee to check vehicle for problems refers to every problem they find. Two problems, $200. More

I bought a GMC just recently. Tory and Amer were amazing to work with! They both made everything easy and clear. I HIGHLY recommend them. to work with! They both made everything easy and clear. I HIGHLY recommend them. More

Very best possible service, as always, from Braxton, Jake and Tony. Any additional service issue that has come up since my last oil change is easily and quickly addressed, and frequently without additional and Tony. Any additional service issue that has come up since my last oil change is easily and quickly addressed, and frequently without additional charges. Nice to have positive experiences one can rely on. More

I purchased a new GMC Canyon in May was very happy with the sales people , would recommend those guys, while sitting with the financial guy he told me he would set up an appointment to have my bed liner i the sales people , would recommend those guys, while sitting with the financial guy he told me he would set up an appointment to have my bed liner installed, fortunately I called the day before it was supposed to be set and there nothing setup but they fit me in and get it done , thank you for that ,however the truck was dirty when I picked it up, a few weeks later I noticed my temp tag was due up the next day I called was told that they would check into it and call back , I never heard from them drove over there and they had them in fact they had them for more then a week i was handed the plates and sent on my way (every other time I have purchased a vehicle through a dealership the sales person insisted on putting the plates on the vehicle as a courtesy, not a big deal but still a deal ) and the last straw for these guys i brought my truck in for the 1st service , oil change and tire rotation, I had made an appointment for this service a guy who was also there for the Same reason didn't make an appointment and was taken care of before I was . also they didn't rotate my tires ( I had gotten a flat tire 2 weeks before and the mechanic who repaired the tire put a mark on the side wall of that tire and its still right where it was) most of my complaints with these guys are not really that bad but I see a pattern of unprofessional behavior that I find disturbing but telling me you're going to do something and not doing it cuts it for me I. not going to be lied to and treated like a smuck so no I would not recommend this dealership , definitely not the service side More

Service Dept. I brought my 2019 Yukon into the Service Dept to have a new key fob programmed (that was sent to me from the salesman in Colorado where i purchased my I brought my 2019 Yukon into the Service Dept to have a new key fob programmed (that was sent to me from the salesman in Colorado where i purchased my Yukon) since the programming done by service dept neither fob will work correctly, nor will the push button key-less entry on my door handles. So i made another app to have Yukon serviced and drove from Wyoming. The "Lead Advisor" Jake Supon was whom i worked with, I had to call him to see how long this repair would take, he told me he would have to keep my Yukon because the key-less entry module needed replaced. So i kept in contact with him to get updates. about 8 days of them having my vehicle he told me he needed the invoice from the new key fob that was sent to my house "to warranty it" so i provided him the Invoice. Jake then told me my daughter could pick it up the new "module" was installed, and he used both modules to insure they work properly (he even said he stood a great distance away from Yukon and they worked) my other issue was my tire sensors were constantly reading low tire, so i needed those replaced because they had already been relearned twice and it is not fixing the issue. Well i got my vehicle back... With the exact Same issues i took it in for to be serviced. And when i requested a copy of the "invoice for the NEW Module ordered and put in" he conveniently did not have it. When i contacted the General Manager and explained the story he said he would send it to me. He sent me the Invoice and wow to my surprise... No New Module, the invoice states new key fobs ordered and programmed... Too bad Jake asked for the invoice of key fob from other dealership because I was able to compare part numbers and description number and of course they match. So he claimed to have ordered new key fobs and programmed them... Nope my same fobs and No New Module. So problem still not fixed!! Wonderful! So i am now going to contact GMAC! More