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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

5.0
2,232 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,232 reviews

February 03, 2022

Service advisor was very courteous and service was prompt, I was kept informed of the service status More

by Guptasaurabhk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annette Congrove
Feb 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Guptasaurabhk, for taking the time to rate your Five Star Ford Lewisville service visit. We find communication is important in helping our customers understand their auto's care. Don't hesitate to call Annette or me at 972-221-2900 when you have questions about your vehicle. We are here to share our knowledge. Take Care, Chuck Lee, Service Director

February 02, 2022

Moe was engaging and friendly. He knew the product and was super to work with. He followed up effectively and was extremely effective. I will buy from him again. More

by stoker_rs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Murray, Dakota Hensley, Moe Albasha
Feb 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, stoker_rs, for taking a moment to rate your Five Star Ford Lewisville visit. We want to make owning your new Ford the best experience. Drop by or give us a call at 972-221-2900 whenever you can use our vehicle knowledge. Best Regards, Jay Odom, General Sales Manager

February 01, 2022

Easy scheduling and they do a great job completing all the maintenance that’s been requested. More

by Perri
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Perri, It is great to hear your service visit went well. Expect nothing less every time you visit Five Star Ford Lewisville. Whenever Zack or I can share our Ford knowledge, drop by or give us a call at 972-221-2900. We are here for you. Thank you, Chuck Lee, Service Director

January 31, 2022

Zach was a pleasure to work with. He will be my first call if repairs are needed in the future More

by april.nottingham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello April, Zack and the Five Star Ford Lewisville service staff look forward to welcoming you back to the dealership for future care needs. Between visits, don't hesitate to call us at 972-221-2900. We are here to help you enjoy your ride. Thank you, Chuck Lee, Service Director

January 31, 2022

With an oil change appointment I was in and out. Tim made sure of that also! Thanks Tim for keeping me updated! I know it’s super busy in service but, Tim was on it!!! More

by Michelle B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy in Service
Feb 01, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Michelle, Communication with our valued Five Star Ford Lewisville customers is a priority. When Tim, Ron, or I can offer our care advice, please reach us at 972-221-2900. We want to keep you informed about all aspects of your Ford. Thank you, Chuck Lee, Service Director

January 29, 2022

The car buying experience at this dealership is second to none. I would not hesitate to refer anyone to the team at Sam Pack Five Star Ford in Lewisville for their new car needs. More

by JLJames
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Wasson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Jl James, Congratulations on your vehicle from Five Star Ford Lewisville. Kenneth, Kyle, and I want to invite you back to the dealership to review Ford's technology to assure you of the best driving experience. Don't hesitate to call us at 972-221-2900. Thank you for shopping with us and please stay in touch. Take Care, Jay Odom, General Sales Manager

January 29, 2022

Did a great job on repairs. Always helpful and I like it that vehicle always cleaned up. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jan 30, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Chris, It was our pleasure to help with your vehicle care at Five Star Ford Lewisville. Thank you for recommending Paul and our service department. Future maintenance questions are welcomed at 972-221-2900. We will look forward to seeing you and Ford. Take Care, Chuck Lee, Service Director

January 28, 2022

Great experience. Easy to navigate, Friendly, informative, and helpful. From start to finish. Everyone stepped up with a smile. Made me feel comfortable. More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, (checked me in), Louis (shuttle) cashier (sorry forgot name)
Jan 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Anne, for choosing Five Star Ford Lewisville for the care of your vehicle. Our service team appreciates your feedback and we welcome all of your future questions at 972-221-2900. Safe travels and please stay in touch. Take Care, Chuck Lee, Service Director

January 27, 2022

I just wanted to take a minute and brag on Misty for the constant level of excellent custom service that she offers. From making sure that when I purchase a new truck every i gets dotted and every t gets c More

by tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Misty
Jan 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Tim, We always appreciate hearing from our valued Five Star Ford Lewisville customers. Misty is definitely an asset to our customers and the dealership. Thank you for recognizing her efforts and please reach us any time you need automotive help at 972-221-2900. Best Regards, Jay Odom, General Sales Manager

January 27, 2022

Pete York is a great service writer. Wished the Pete York is a great service writer. Wished the mechanics would top off fuilds and clean up the extra oil spilled in the engine area. I have a drip More

by Rwise125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pete York
Jan 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rwise125, Thank you for recognizing Pete. Your feedback is duly noted and we hope to provide a better end result after your next visit. Please reach Pete or me at 972-221-2900. We strive for complete customer satisfaction. Sincerely, Chuck Lee, Service Director

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