San Antonio Dodge Chrysler Jeep Ram - Service Center

Idk 2 It took over 2 hrs to get a simple oil change plus I arrived 20 minutes early that's unacceptable I arrived 20 minutes early that's unacceptable More

Fast. Responsive. Trusting It is the best dealership you could ever go to to purchase a vehicle Responsive. Trusting It is the best dealership you could ever go to to purchase a vehicle More

Advisor was great, but this is third and expensive visit to fix the same problem to fix the same problem More

Very happy with the service Adriana was super helpful and was very knowledgeable about the Ram trucks. I would definitely recommend her to anybody ready to buy a vehicle was very knowledgeable about the Ram trucks. I would definitely recommend her to anybody ready to buy a vehicle More

I had my car towed Monday evening and made an appointment for Tuesday morning. I called the service department to ensure they had a dropbox. I called the next day, Tuesday, to check on my car and no one answ for Tuesday morning. I called the service department to ensure they had a dropbox. I called the next day, Tuesday, to check on my car and no one answered nor did I receive a call back. I finally get a call back on Wednesday only to be told they had not received my car and they would have to check the lot!!! Clearly no one checks the dropbox on a daily basis, because that is exactly where I was told my keys were found. Here it is Thursday and I have not been able to get in contact with anyone about the status of my car!!! The only thing that I was told on Wednesday was that the diagnostic check will be ~$200+.... And here I am, still waiting!!!! This experience is ridiculous!!!! More

Great It was great, service good, quality great, happy It was really great that's it was really great that's it More

Service department failed to clear alarm and stained floor mat Waited two hours to change out a tire that was already on the rim and ready to go. floor mat Waited two hours to change out a tire that was already on the rim and ready to go. More

Vehicle was brought in for warranty work from a job last year Had a leak with the coolant fluid year Had a leak with the coolant fluid More

Charged $644. 00 for diagnostic services. I purchased my truck here, been getting my trucks serviced here for over 10 years and never had to pay to have my truck ch 00 for diagnostic services. I purchased my truck here, been getting my trucks serviced here for over 10 years and never had to pay to have my truck checked out? They had the truck for 8 days and reaching the service advisor or the service department was impossible. I called and emailed and no response. Finally had to drive there personally (45 miles) to find out what was wrong with my truck. They are most certainly inefficient I am not going back here again. There are other Dodge dealers in San Antonio and plenty of mechanics looking for work. More

VERY disappointed in service experience @ SA Dodge. May 2020, SA Dodge replaced engine at a cost of over $9,000. May 2022 took Jeep in (check engine light on & running rough). Diagnosed as cylinder #2 May 2020, SA Dodge replaced engine at a cost of over $9,000. May 2022 took Jeep in (check engine light on & running rough). Diagnosed as cylinder #2 misfire. SA Dodge diagnosed bad PCM is causing the misfire. PCM replaced, said problem fixed. Picked up Jeep, check engine light came in 1st mile & returned to dealer. PCM didn't fix problem. SA Dodge kept Jeep for few days & couldn't duplicate problem. Went to pick up Jeep & the check engine light was on when they brought it up to me. Left if for 3rd time. They then found a wire harness damaged with multiple exposed wires causing shorts. They repaired wiring harness which has fixed the problem. I believe wire harness damage was due to the way engine was installed in 2020. SA Dodge refused to put old PCM back in or give me credit for the PCM. In addition, we agreed on $1,000 repair on timing cover leakage & was charged $2,075. SA Dodge offered $250 credit towards total $4,300 bill as compensation. I feel this was totally unacceptable & refused the $250. I have been in contact with Anthony, my service advisor, who has passed on my complaints. I have not heard from anyone since they offered $250. More