Sands Chevrolet - Surprise - Service Center

I took my car in for an oil change and a tire rotation, the next day all the lights on my dashboard where on, I took the car back and was told it was nothing the technician did but it was working perfectly the next day all the lights on my dashboard where on, I took the car back and was told it was nothing the technician did but it was working perfectly fine prior and it’s a new Silverado, I will never go to Sands Chevrolet again!!! More

You CAN'T trust Sands Chevrolet with service. When I received a call from Tim to say that the truck was ready he started by saying that even though they'd replaced the transmission fluid it was When I received a call from Tim to say that the truck was ready he started by saying that even though they'd replaced the transmission fluid it was still dark. Then he started listing off a bunch of things that "needed" to be done. When I asked for clarification on some items, he said he didn't know because the truck had been serviced the night before after hours and he would have to go talk to his technician. I asked him to call me back after he talked to his technician because if there was a crititical thing on that long list that he was citing it would need to be addressed. Over six hours later I recieved a call followed by an email with a list 11 pages long and totaling nearly $10,000 in work that "HAD" to be done. It didn't address any of the warranty work that should have been covered and when questioned again he couldn't answer my questions. Shortly after haning up I get a call from the 'sales manager' offering to buy our truck and put us into something that we could drive. When my husband called to pay the bill so that we could pick up the truck and get a 2nd opinion, my bill was no longer $145 but $350. Apparently, he charged me $200+ for "talking to his technician". The following day we took it to Firestone because we have lifetime alignment on it and because we purchased our tires there. There was nothing wrong with the tires (Sand's claimed that 3 of the tires needed to be mounted and balanced) and the alighment was out but not in the red. Their inspection didn't notice the "collapsed motor mounts and collapsed transmission mounts". The next day we took it over to our service advisor at Sands Kia and the Service Manager went over the truck himself. His inspection showed NOTHING that that needed to be addressed and he said if it was his truck he wouldn't do a thing. DO NOT TRUST SANDS CHEVROLET FOR ANYTHING. I will be notifying every person necessary to recover my $200+ dollars. If that's the way they're training their advisors and techs it's gone straight to pot. More

I totally trust Sands Chevrolet for any repairs or upkeep done on my 2014 Equinox. Robert Wolf tells us of issues that will need work in the future and let's us decided on the timing. He is always able to ge done on my 2014 Equinox. Robert Wolf tells us of issues that will need work in the future and let's us decided on the timing. He is always able to get us a reduced rate. The repair technicians are dedicated to honest thorough workmanship. Recently we shopped around for tires and found the best deal and best quality tires right there, even better than Costco and Discount tires. We are very happy with this dealership. Mike and Judy Bozich. More

Robert is always helpful and has great customer service. I'm in and out in a timely manner. I'm in and out in a timely manner. More

Took my 2018 Colorado in to fix a transmission shudder, which is a known problem for many GM models in the 2017 to 2019 model years. I had the GM service bulletin pertaining to this problem with me. It r which is a known problem for many GM models in the 2017 to 2019 model years. I had the GM service bulletin pertaining to this problem with me. It reads, “if the customer complains of the shudder condition, no diagnosis is necessary. Perform transmission fluid flush.” After a 14 mile test drive, I was told what I was feeling was my tires. When I told the service rep if it were my tires, it would be constant and not intermittent. He gave me some excuse about centrifugal force. xx. I took the vehicle to Autonation and they performed the service without issue. More

Took my 2021 silverodo in for service. Had coupons and was told I would have to pay for 2 extra quarts which I agreed. The sale price was 39.95 they charged me 129.00. Not a good way to do Had coupons and was told I would have to pay for 2 extra quarts which I agreed. The sale price was 39.95 they charged me 129.00. Not a good way to do business. Will not go back. More

I’ve never dealt with a more sleazy service department. They wanted to charge me $800 for a $20 part and less than one hour job. They then refused to secure the piece so I could drive it home. I had to go They wanted to charge me $800 for a $20 part and less than one hour job. They then refused to secure the piece so I could drive it home. I had to go under my car in the parking lot and secure the piece so I could drive out of the parking lot. More

I Love Sands Chevrolet the best dealer of my life I think Jake is the coolest service writer ever I have this feeling of complete trust with him and I will always bring my car back to Sands Chevrolet every o Jake is the coolest service writer ever I have this feeling of complete trust with him and I will always bring my car back to Sands Chevrolet every one has been nice to me and that says a lot to me about the dealer I am very pleased with this Dealer. More

I have used Sands of Surprise for my warranty work and any recalls that occured since I purchased my 2011 Chevy Silvarado. I recently brought my truck in for the Tacata air bag recall and was told that m any recalls that occured since I purchased my 2011 Chevy Silvarado. I recently brought my truck in for the Tacata air bag recall and was told that my transmission dipstick tube was broken and been on recall in 2012. I told the associate that I was never inform of the recall. The associate told me the recall had expired in 2012. I reenforce that I had not been notified or I would have brought my truck in to take care of it. The bottom line is the associate told me if I had spend more out of pocket money at Sands Chevrolet he could help me but I had only had my warrantee and recall work done their. I am greatly disappointed in his response and will no longer have anything to do with Sands Chevrolet of Surprise or any General Motors product in the future. Walter Hutter More

I would rate this place a zero star if I could. The experience I have had has been a nightmare. I brought my vehicle to Sands Chevrolet Surprise after a young kid backed up info my vehicle and broke my experience I have had has been a nightmare. I brought my vehicle to Sands Chevrolet Surprise after a young kid backed up info my vehicle and broke my grill and dislodged my bumper. I thought bringing my car to a dealership for auto body repair was the best choice since I purchased my car from their lot. They replaced the grill and called to tell me my car was ready. After arriving home my husband asked if they did a walk through with me which they didn’t and he noticed they replaced my grill with another broken grill that was in worse shape than how I brought my vehicle to them. And to top it off my bumper was not fixed- the one side is still dislodged. I called back Monday and Jim I believe his name was played dumb that he remembered my car and he had 3 ppl look at it and he was sorry it was missed. When I brought up the bumper he said that sometimes it won’t go back flush as it may be out of line. I told him that was unacceptable as my car was in mint shape before the incident. He said they’d look at it. Then a day goes by and I start getting an error message- stabiliteck. Google references that it is related to the steering column so I made sure they were aware of that as well as the error never popped up before they touched my car in first place. Fast forward to dropping car off- they advised the rental would be on site- the lady who called to made appointment assured me it was and that all my notes were there. Upon arriving my notes were not in the system to check bumper and error and the rental was not on site so I had to leave and come back due to their horrible communication. Angie calls me 12 hours later and says my car is good to go and grill is replaced. I asked about error and bumper and she said it wasn’t in her system to check and she’d look into that and follow up. Today she calls me to tell me the error message is showing a low voltage battery and it needs to be replaced. So we call back and ask about code and online showing nothing about a battery and the screen in dash never showing low battery and my husband asks what happens if this comes back on- Henry assured my husband it wouldn’t. They want to charge me $140 for a diagnostic test without telling me upfront that charge would be there and they want to tell me they have to make sure labor is paid when I had to go back due to them messing up and providing half xxx quality the first time I trusted them with my car. We told them we didn’t agree with the charge and we had to bring car back to them due to mistakes and if I was told up front about a diagnosis fee- I would have taken my car elsewhere. I am beyond livid with the experience and the customer service I have received from a dealership that strives on quality. Like I said- I’d rate this zero stars if I could. More