my daughter dropped her car off at Sarat Collision on Nov 9th. We were told it would take ten days to two weeks to fix her Focus. It sat in their parking lot for a week, NO ONE TOUCHED IT! When they did open her door to see what other damages there were, they needed to get another appraisal and order more parts (which I understand) but, they still cannot give a date and time that the car will be ready???does everyone have to wait a month for their car?? Everytime I call, no one calls me back. Even a "manager" I spoke to yesterday told me she'd get back to me and never did! I bought my Fusion there last January and my daughter( whose car is still not fixed) was going to by herself a brand new Escape next year.... Now, she'll buy it from somewhere else!! I love the maintenance dept, loved the dealership, too bad their Collision Center Sucks!!!!! I am filing a claim with BBB, DO NOT GO THERE!