Gengras Chrysler Dodge Jeep Ram Fairfield

Bought my truck out of state and in an attempt to find a good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. good home dealership to service my truck I found gengras. After my truck wouldn’t start and all signs pointed to starter I had my truck towed there. I was told a loaner would be available before dropping the truck off and once it’s there I’m told they can’t. The communication throughout was poor as my attempts to get a timeline or anything were met with unfulfilled claims of callbacks. They claimed it was an issue I’d had tested(by a mechanic with 30+ years of experience) and found to be untrue but I followed them blindly. After being overcharged as I figured I would be the truck won’t start. I speak with Kyle in service and they hold no accountability. They won’t retow it at their expense, no offer of covering any costs because nothing is their fault. I guess putting a bandaid on a levy is my fault? I guess we play guess and test with other people’s money? As a single father I can’t afford to allow gengras to use my money to misdiagnose and not actually fix anything. As a licensed skilled tradesman that takes my craft seriously because lives are at stake I say shame on you for not valuing my life and those that get into my vehicle enough to do your job completely. If you want accountability these aren’t the people, if you want communication honesty and integrity I would look to Garavel or Milford Auto group. More

Came here to purchase 4 lug nuts for my wheels. I was rang up by friendly associates at the parts department and instructed to bring them around to service where they have a master key to remove th I was rang up by friendly associates at the parts department and instructed to bring them around to service where they have a master key to remove the current locked ones. The service rep getting me started said he needed to get some paperwork together and I inquired is there a charge for this? He responded “ I don’t think so”. A few minutes later he returned with a write up for a $55+ I asked if he could have waived and he said the manger Phil Conte stated was required. I ended returning the parts going to another mechanic further away who was more reasonable. I wouldn’t return here in the future. More

Rick and Scott are always a pleasure to work with, communication and produce knowledge are always great communication and produce knowledge are always great More

I want their service and went to Milford every time I went there none of the work was done properly went there none of the work was done properly More

I had an AMAZIN experience! ! Felt like I was in good hands with the staff!! Not pushy but very informative! ! Felt like I was in good hands with the staff!! Not pushy but very informative! More

I’ve been coming to this dealership for many years, they’ve always treated us as family!! Scotty Turian treats me as a brother and has always come through for my family, even in these crazy times!! they’ve always treated us as family!! Scotty Turian treats me as a brother and has always come through for my family, even in these crazy times!! Sales Mgr. Rick Heckert will always go thru the best options, the best packages for my family, HAPPY RETIREMENT RICK, YOU DESERVE IT!! Victoria Haussmann aka Tori is an absolute GEM!! Tori always has all paperwork in order and is so efficient even walked my daughter’s Massachusetts registration, that’s called excellence!!! I TRULY HOPE new owners don’t “fix” something that doesn’t need fixing!!! More

Great experience buying a new Truck. Friendly and knowledgeable people. Honest and upfront with everything, no pushy sales tactics. Good prices, Would definitely recomment this dealers Friendly and knowledgeable people. Honest and upfront with everything, no pushy sales tactics. Good prices, Would definitely recomment this dealership and people to anyone. More

Had service done on my jeep grand Cherokee again Christine and Kyle took care of me. Everything was great no issues smooth to deal with the service department. Christine and Kyle took care of me. Everything was great no issues smooth to deal with the service department. More

I recently purchased a new Cherokee from Scap Motors, and I can't say enough about the outstanding service I received from Ray. From the moment I walked in, he made me feel like a valued customer and took th I can't say enough about the outstanding service I received from Ray. From the moment I walked in, he made me feel like a valued customer and took the time to really understand my needs and preferences. He was patient, knowledgeable, and went above and beyond to ensure that I found the perfect car for me. But what really stood out to me was the human aspect of the dealership. Everyone I interacted with was friendly, welcoming, and genuinely interested in making sure I had a great experience. I highly recommend Scap Motors to anyone looking for a new car and exceptional customer service. More

Fast and friendly buying experience. Easy to build and order vehicle. Smooth purchase and pick up. Easy to build and order vehicle. Smooth purchase and pick up. More