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Schaller Acura - Service Center

Manchester, CT

4.9
37 Lifetime Reviews Review Dealership

37 Reviews of Schaller Acura - Service Center

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January 07, 2021

"Our niece just purchased an ILX from another dealership..."

- AndyT

Our niece just purchased an ILX from another dealership and we had a used safety inspection completed at Schaller Acura. Having worked in the auto industry for 5 years on the service side, I really wasn't expecting much. Service departments in general have a lackluster reputation, and with COVID happening, I was expecting a substandard interaction. However, I was happily surprised. From my first interaction when making the appointment all the way through picking up the vehicle, everything was spot on. Jason Stone was more than willing to work with the other facilities third party warranty and get everything Schaller found during their inspection corrected. They ended up having to order a few parts and provided a loaner vehicle so we could make the drive back home to MA. Jason also kept us updated every step of the way and provided a recap of everything they did to the vehicle when we came to pick it up. This is what dealership service should be. This is the sort of experience you should have every time you bring your Acura to be serviced, or any make for that matter. It's clear that Schaller Acura has a team of dedicated professionals that know what they are doing and how to treat their customers.

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Yes
Employees Worked With
Jason Stone
December 06, 2020

"All Service Advisers in service department- Joe DeLaCruz,..."

- MDX owner from Massachusetts

All Service Advisers in service department- Joe DeLaCruz, Brian Coughlin, Jason Stone are very trustworthy, and provide excellent Customer Service. Jason went above and beyond normal customer service, through Acura Corp to schedule and get the required service accomplished on my MDX. No matter who greets me at Schaller Service Department I know they are going to provide Excellent Customer Service!

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Yes
Employees Worked With
Jason Stone
January 06, 2020

"works not even done and im beyond happy "

- david.schwartz4545

My Wife has issues with the mdx she drives as a daily driver. Schaller instantly set an appointment and promised a loaner while the mdx was being diagnosed. Being a Business Manger in the same Industry I'm beyond impressed with how quick they jumped to help us. Please let it be known three other Acura dealers were weeks out before even looking at our car, and couldn't nor would they help. JASON STONE in service is beyond Great at what he does . The fact that he called to update me the whole way goes above what I'm used to with any service department. This gentleman truly cares for his customers, and position within the company that allows him to be the great service writer he is . Because of this experience I will always recommend Schaller Acura for service to anyone . I know my family is good hands with this service department and that its done correctly with concern. Mr. Stone, thank you on behalf of myself , my wife, and our not even two year old daughter that your team and yourself are keeping safe for me .

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Yes
Employees Worked With
Jason Stone
February 22, 2019

"HONEST, respectful, efficient."

- Attorney Kay Wilson

I have been a client of Schaller Acura for over two decades for a reason. The service department is far superior in it's practices and competence than any others I have ever patronized since my early twenties. Brian is the leader extraordinaire, with Joe as his number one.. Joe is also great to work with. They are so honest that they have, repeatedly, let me know when work was unnecessary and they also let me know what is coming up and how much to sock away to prepare for it. I also love driving an Acura. These cars have everything you want in a luxury, high performance vehicle. The juice is there when you need it, thanks to the VTech engine. I've driven the deutche snot-mobiles and they have nothing over an Acura. Maybe other people want flash (or despicable consumption), I like to be under the radar, get the same luxury and tech, while saving 15 to 25K, sometimes more. I will be a life long Acura owner and Schaller service department devotee.

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Yes
Employees Worked With
Other Employees : Service. Dept. Receptionist. Classy., David Wiltse
July 01, 2018

"Best customer service around"

- Brandon12

Not only friendly, But very patient. Every question I had came with a quick and accurate answer if not then you could bet Brian Coughlin would get you that answer in a timely manner and do it with a smile and positivity that is unseen in todays modern business. For sure thanks to people like Brian ill always be going back to Schaller Acura of Manchester.

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Yes
Employees Worked With
June 29, 2018

"Friendly service"

- Jpoquette

Brian was very helpful in explaining things and kept me up to date throughout whole experience. Made it very easy on making my decision on whether I'll be coming back to this dealership.

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Yes
Employees Worked With
June 24, 2018

"Great service"

- Megan98

Brian has always been helpful and made going to a dealership a painless experience. I have brought my vehicles to Schaller since 1994. Would not go elsewhere.

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Yes
Employees Worked With
June 06, 2018

"Navi 2018 Update"

- cparm

Thanks Joe for your support with update on 2018 version it was a good experience for me. I was glad to. have your Support with this process Craig A Parmelee

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Yes
Employees Worked With
April 25, 2018

"Outstanding customer experience"

- citymagnolia

With every service visit to Schaller, I am greeted with courtesy and professionalism. The dealership personnel have processes in place to make you feel like a valued customer. You are kept informed on the status of your vehicle and their pricing is fair and reasonable. They follow up the day after your service visit to ensure your satisfaction.

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Yes
Employees Worked With
Jason, David Wiltse
November 14, 2017

"Really great service!"

- SteveB

I've been going to car dealerships/ service centers for over 30 years now and this was by far the best experience I've ever had. Everything from the cleanliness of the facility to the professionalism and genuine friendliness of the staff to the quality of their work was very impressive and made me feel welcome and confident that I'd made the right choice choosing Schaller Acura. Team Service Manager Jason Stone was especially helpful.

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Recommend Dealer
Yes
Employees Worked With
Jason Stone
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