Schaumburg Ford

TERRIBLE USED CARS and EXTREMELY POOR BUSINESS!! I TERRIBLE USED CARS and EXTREMELY POOR BUSINESS!! I stopped in Bob Rohrman Schaumburg Ford and looked and quite a few vehicles and was reassured tha TERRIBLE USED CARS and EXTREMELY POOR BUSINESS!! I stopped in Bob Rohrman Schaumburg Ford and looked and quite a few vehicles and was reassured that the cars I was looking at passed a rigorous 121 point checklist, being reminded over and over they would never sell a bad vehicle to anyone because (and I quote) "It would give us a bad reputation." So I bought a vehicle. After purchasing the vehicle, and less than 200 miles later, the transmission gave out!! When I called back, I was told they couldn't help me. and I was told,... "with the amount of money you saved, you could buy a new transmission and still have a good deal" ARE YOU SERIOUS?? THIS IS HOW YOU HANDLE YOUR CUSTOMERS? EXTREMELY POOR BUSINESS! More

After my experience with this dealership I would never recommend anyone to purchase a car from this dealership. Me and my wife wasted at lot of time on Friday, Saturday and Monday trying to purchase a For recommend anyone to purchase a car from this dealership. Me and my wife wasted at lot of time on Friday, Saturday and Monday trying to purchase a Ford Escape XLT from this dealership. On Friday June 8 the sales associate Kevin took couple hours to work with us and consulted with his manager D Jay Hattula to provide us a Ford Escape XLT for the agreed upon price with a V6 engine, heated leather seats, moon roof. We were told by Kevin and his manager D.Jay Hattula that we could come and pick any one of the XLT's on the lot. On Saturday June 9 we picked the XLT we liked from the lot. Kevin called us several times to make sure we were going to move ahead with the purchase. On Monday June 11 we went to the dealership to make the purchase. I actually signed the paperwork provided by Kevin that had the price ($22,000) and details of the vehicle being purchased and the downpayment information. My and wife and I were utterly shocked and disgusted on Monday when Kevin and a different manager came back to us and told us they could not provide us the vehicle for the price that was agreed and wanted to discuss other options (ie: a much higher price) even though on Friday and Saturday Kevin approved the price of $22,000 by his manager D Jay Hattula and also approved all the options include the V6 engine, Heated leather seats and moon roof. I would not rely on the deals provided by this dealership. They do not keep their word and their customer service is extremely poor. We wasted a large amount of time at this dealership with genuine intent to purchase a car within our budget that was promised. At this point we would not even purchase any Ford vehicles. More

I've been working in customer service for over 15 years at one of the most reputable retailers in the Midwest, if not the nation. Salesperson, Brian was an honest and amazing guy who helped my wife and I w at one of the most reputable retailers in the Midwest, if not the nation. Salesperson, Brian was an honest and amazing guy who helped my wife and I with whatever we needed. My wife was pre-approved with her own finance company went in to inquire about a vehicle she saw on-line. She liked it and wanted to purchase it. Sales manager D.J searched for every reason not to give her the car due to the fact he wanted financing internally through one of his companies. We wasted two evenings there because he needed a phone call or paper work from my wifes lender. My wife made the call to her bank in front of D.J and he didn't even try to help the situation. The next morning we were told we would receive a phone call to straighten things out only to be blown off. My wife and I are hardworking people looking to make a simple purchase. We were warned by our finance company of the tactics pulled but could not believe our eyes or ears. We are also an interracial couple, we've never experienced such a level of frustration purposely put on us by D.J. I have purchased many vehicles from dealerships and so has she and have never been so frustrated in our lives. I will never go back and I will also let my fellow employees and friends know about our unfortunate ordeal with Schaumburg Ford. More

Never, ever take delivery until the dealership has made "good" on all promises. (I forgot this motto - as Schaumburg's Bob Rohrman clearly disappointed with too many verbals - no action. My previous ca "good" on all promises. (I forgot this motto - as Schaumburg's Bob Rohrman clearly disappointed with too many verbals - no action. My previous car was a Fusion that the dealer gladly installed a light duty hitch (for bike carrying). New Fusion at Bob Rohrman - service department refused, "we don't have that capability... please take it to our third party service". I explained that I would do that as long as FORD provided me an authorization for this work to be done. (on leased vehicles big penalty if you alter the vehicle). "oh sure it's okay" from D. Jay Hattula. I again repeated that I needed it in writing or the work to be performed by FORD. "Okay - we need a perfect survey report".... still without taking any corrective action. "okay - I will check with our service manager". Subsequenty emails, and phone calls - still no solution. Just blown off. More

I came to this ford store because me and my wife had seen a SUV that they had for sale and for a price that seemed more reasonable than others, scheduled an appointment easily and met with Zach to look at an a SUV that they had for sale and for a price that seemed more reasonable than others, scheduled an appointment easily and met with Zach to look at and drive what is now my new ford edge. When we arrived we were ofcourse promptly greated by salesmen at the door. I told them about the appointment and one of them was kind enough to show us to where Zach worked in the internet department and introduced us. We actually ended up test driving 3 cars but settled on the perfect one, my wife loves it! The entire process was suprisingly painless! Zach was very professional and curtious as was the manager Mark and other sales staff. He was very attentive and flexible. This will not be the last car I purchase from Zach and I will definitly reccommend him to my friends and family. More

Went to Bob Rohrman Schaumburg Ford to purchase a used truck. The salesman was a bit pushy and not so interested in our purchase as he helped other customers during our purchase. After about an hour wait truck. The salesman was a bit pushy and not so interested in our purchase as he helped other customers during our purchase. After about an hour wait we finally were able to sit with the financing deparment. We were charged $299 for a product that was never included on the truck. Still have yet to receive the $299 back! Bought the truck as is, but the dealership was to pay for an air bag light that was on. After having the truck for 5 days the check engine light came on. We dropped the car off for them to service the air bag light and requested that the check engine light be taken care of. After the dealer had the truck for 5 days we were told that everything has been taken care of. Well, not so much as that was a lie. The lights came back on within 3 weeks. Called the salesman and sales manager, they are not willing to fix the situation. I would NOT recommend ANY one ever purhcase as car from this dealership - they WILL rip you off. More

The service department was very prompt and friendly. They had car ready when I came to pick it up, freshly washed, and like - new clean. My sales person was very knowledgeable about all the cars on the lot a had car ready when I came to pick it up, freshly washed, and like - new clean. My sales person was very knowledgeable about all the cars on the lot and took the time to introduce me to the service department. Our interaction was pressure free, unlike the other dealerships I visited. I can't speak highly enough about the way I was treated, and my overall buying experience at Bob Rohrman Ford, perphaps the best way to convey this is to say that I've already sent my niece, who is looking to buy her first car, and close childhood friend looking for a safe family car to see the team at Schaumburg Ford, because I was so confident theyc'd be taken care of. More

Bob's manner and decorum in working with my mother (79) was absolutely wonderful. His focus was on her and her needs. He kept things light and let us lead the experience in accord with our stated needs and was absolutely wonderful. His focus was on her and her needs. He kept things light and let us lead the experience in accord with our stated needs and wishes. We came in looking for two used Ford Escapes from internet research, but one had been sold. He was able to get my mother to drive the vehicle although she was still nervous from her recent accident which had "totalled" her own car (not her fault). After we were done and had returned to his desk, he asked what we wanted next. We also had two Ford Fusions we wanted to look at from our internet research. No problem. My mother ended up buying a Ford Fusion. The entire experience at Bob Rohrman Schaumburg Ford was comfortably and professionally handled all the way through the finance manager's office including helping us work with our insurance company pay out. I could not have had a better car buying experience at a time of great stress. More

Schaumburg Ford has great customer service and is not pushy in any way, as I've experienced at other dealerships. They are very friendly and I wouldn't have asked for a better experience! pushy in any way, as I've experienced at other dealerships. They are very friendly and I wouldn't have asked for a better experience! More

Great experience! Everyone was VERY helpful and nice! Good selection of cars to choose from! I would go back again and recommend this dealer to a friend or family member. Thanks again!! Good selection of cars to choose from! I would go back again and recommend this dealer to a friend or family member. Thanks again!! More