You will notice that most of the positive reviews for this dealer on many websites come from folks who were fortunate enough to not have to any post-sale issues with their cars, and had no reason to return prior to their first oil change. You will also notice how Schmitt's mostly responds only to the positive reviews. The staff at Schmitt's sure are nice - until you sign on the dotted line and take delivery. After that point, the masks come off. If you bring your vehicle back for anything other than scheduled maintenance, or have any concerns about your vehicle be prepared to be treated with a contempt, arrogant, holier-than-thou attitude. Also, be prepared to get blamed for whatever the problem is. Sales and service will both spend more time deflecting and trying to explain why they aren't responsible for problems instead of taking the effort to actually fix them. Service "manager" Tony in particular seems to have some serious anger issues. This likely stems from his frustration at being completely incompetent in his position, as numerous other reviews online I've read have singled him out for inadequate performance as well. The poor attitude at this dealer though extends well beyond the service department; it stems from the pompous management down to all the departments equally. Volkswagen makes a fantastic product and I will continue to support the brand, but I will avoid Schmitt's from now on like the plague. There are several other great VW dealers in the area who will actually stand behind the product whether or not they sold it. They also don't treat their customers with such obvious and utter contempt.