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Schomp MINI - Service Center

3.8

47 Lifetime Service Reviews

5700 South Broadway, Littleton, Colorado 80121

47 Reviews of Ralph Schomp MINI - Service Center

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April 28, 2018

"Amazing and efficient!"

- John Y

Took my wife’s car in for factory recommended maintenance, and a couple of electrical concerns. Kenny Murphy was exceptional in professionalism and brand knowledge! They provided me with a loaner vehicle (a 2018 Countryman). They were supposed to have the vehicle for several days, but were able to complete it in only 3! This is due to the advanced diagnostic skills of Kevin Peterson, and overall efficiency of the aftersales department! He was able to get the USB port working as originally designed, and performed the maintenance with great competency! I live 50 miles away from the dealer, and it is well worth the trip! They were early to complete, and under budget for the customer pay portions of the repair order!

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Recommend Dealer
Yes
Employees Worked With
Kevin Peterson, Kenny Murphy, Michael Osborne
April 15, 2018

"Service Department Needs Help."

- MiniCoopersrjunk

Service Department (Bennett and Nick) are in complete disarray....... They didn't know my car was serviced there before, took 4 days to return an initial call, missed a major oil leak and a thermostat leak during a timing chain replacement. When I picked it up it smoked up a storm after pulling out of their drive way. Insulting since they claimed they test drove it and wanted to charge me another 167/diagnostic fee. They also threated to take my car legally after leaving me threatening messages saying my car was there for weeks. Odd.... considering I had paid my bill in full before picking it up and the guy who threatened me was the one who checked me out. They also claimed Mini was going to pay for the additional repairs only to retract the offer when I pointed all this out.

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Recommend Dealer
No
Employees Worked With
Bennette More
April 09, 2018

"My diagnosis was not completed before returned"

- Racinggreats3

I brought my mini 2012 in for a hard shift in 1st gear. I spoke directly with the mechanic who was to work on it and informed him that I witj on cars and that I wanted the computer module reset and the transmission flushed and the transmission sensor tested. He only reset the computer and went straight to invoicing me a10,0000.00 transmission without completing the diagnosis that I paid for. Seems like a greedy dealer move going straight for the most expensive part and not finishing the diagnostic check. Then when I wanted to talk to sales to see if selling it would benefit more since the car was not worth the transmission sticker price I cold never get a call back from the sales staff.

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Recommend Dealer
No
Employees Worked With
Nick Dionese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mechanics name not known at this moment, Matthew Slavin
March 20, 2018

"Professional and friendly staff!"

- Cheryl P Friedman

From the moment I drove into the service area, the staff greeted me with a friendly and welcoming smile. And, Merrie Thomsen is simply amazing.

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Recommend Dealer
Yes
Employees Worked With
Merrie Thomsen
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 29, 2017

"uuuggg run for the hills "

- doug c

uuuggggg run, bought a 2012 Mini Countryman worst car ever and I have been buying cars since 1978.and the service expertise here is pretty but how should i say dreadful when it comes to mechanics Where to start... run flat tires are good for a year may be a little more and try to find one when you are on a road trip, yikes. This year I finally bought a doughnut spare that sits in the boot and regular tires. At about 85,000 miles the car started to come unhinged. Took it into this dealer and they could not diagnosis the problem, they thought it was the spark plugs they put in at about 84,000 miles and recommended replacing them....me thinks not. Was finally diagnosed at Addison Automotive as a stretched timing chain. Curiously Addison also found that the spark plugs installed by Schomp were only finger tight. The other mechanics had a device to clean the valve seats and replaced the timing chain...runs fine now........ ......except last week The check engine light came on...hmmm bad sign. Guess what the thermostat has a problem that shows up at about 90,000 miles. Mini even has a $1,000 cure for the problem...uuugggg So far in one year I think spent close to $4,000 repairing this car...I expect more from a high end car last ... Always run premium gas, and stay away from ethanol if possible....and if you like a groovy feel, coffee machine and snacks this could be your place....

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Recommend Dealer
No
Employees Worked With
Brady Lehr
May 21, 2017

"Unbelievable customer service"

- Elizabeth Fryman

WOW! I purchased a used Mercedes from this dealership. The process went so smoothly and they really do get you our in about an hour like they say. I'ts been about a year now and I can say that the service department bends over backwards to make sure you are happy and comfortable while your servicing is done. KUDOS to GM Mark Osborne for running such a fabulous dealership. Customer For Life !!!!!!!!

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Recommend Dealer
Yes
Employees Worked With
Joel, Nick
April 12, 2017

"Great customer experience"

- michaelmitchell94

Byron Klebild was wonderful. He very helpful and friendly - great communication. He is the main reason i would come back. 5 stars for everything! Thank you.

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Recommend Dealer
Yes
Employees Worked With
Byron Klebold
February 09, 2017

"Eddie from parts has my vote !!"

- cali D

Hugh Ups to Eddie from the parts department !!! I was calling from another state to track down a scarce part for my Mini. Eddie was absolutely incredible with locating this part and super fast shipping it to me !! Eddie, Your the tops !! Thank You !

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Recommend Dealer
Yes
Employees Worked With
Ed Traub
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 22, 2017 -

Schomp MINI responded

Thank you so much for your kind words, Cali!! Glad Eddie and our parts department were able to spring into action and save the day!

January 11, 2017

"Customer service OK but there were problems after.."

- phyllis123

I presented my 2005 Honda Pilot for routine maintenance and left the vehicle at Schomp for the day. Tyler was the representative who met me in the morning. He asked me if there were any problems. I described that the "TMPS" indicator light was coming on regularly and needed an estimate for driver seat repair. He was great about calling and indicating clearly what was needed, the process and the cost. I picked up the vehicle at approximately 5pm and he was not present. An assistant asked me whether I would like the vehicle washed and I said "yes". A few minutes later, my Pilot was pulled up and another assistant explained that they did not want to run the car through the wash because of the "driver's side mirror". Historically, that the mirror has not responded to the control panel in the door of the car for months, so I said that that was OK, thinking that this was the problem (identified during the routine inspection that day). I drove away and approximately 5 min into the drive on the highway, the entire mirror fell out of the casing, banging away at the side of the car, only dangling by one small wire. This was NOT the condition that the mirror was in when I left the car that morning BY ANY MEANS. Also, the TMPS indicator light came on again during this drive home. I was clearly not expecting any of this. So, I called and spoke to Ryan at the Service Center when I arrived home (after holding the mirror with my hand so it would not fall off). I explained the situation and he indicated that I would need to talk to someone when the ordered part for the seat arrived at the dealership. I told HIM to document this incident so that it was recorded. I am very dissatisfied with this development. I realize that things happen, especially in an older vehicle, but this mirror was in a normal (albeit stationary position) for a very long time with no issues from weather, wind, or driving. I need to speak to someone about how this will be fixed so that it is functional.

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Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 22, 2016

"Service Dept zero communication"

- justwantedsnowtires

I've had experience with their service dept 2 times (3 if you count when I bought the car and they "detailed" it) Both times I've had my car in their service dept were terrible. This last time is a super long story that sounds like the other 1 star reviews for them that I've read. I had zero communication from them. Every time over the 5 days they had my car, that I needed info from them, I had to call, get transferred around, end up in voicemail, call back, etc. When I finally would get a call back no one could ever tell me what was going on, or even when the parts would arrive. Which by the way, they lead me to believe that the parts were already there when I dropped my car off. Anyway, even though I paid extra for the mini maintenance package, I will be taking my car to Wal Mart from now on. That's how little I trust these guys. And the whole situation could have been avoided with transparency and diligent communication from them.

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Recommend Dealer
No
Employees Worked With
Bennett Moore, Dirk F, Wes, Ryan, Nick, Brady Lehr
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