Schultz Ford Inc - Service Center

Top Rated Dealer in the NY/NJ Region I oversee a large fleet for a security company and I can tell you that Schultz Ford is the best dealership in the New York, New Jersey and Pennsylvani I oversee a large fleet for a security company and I can tell you that Schultz Ford is the best dealership in the New York, New Jersey and Pennsylvania area. From their Sales Department to their Service Department, this is one top notch operation. The most outstanding quality besides their service and workmanship is that they always treat you as a valued customer and you feel it. Big Kudos to the Rich and the Service Department as they really do an outstanding job getting your vehicles repaired in a very timely manner. More

New phone - no problem! Just got a new I-phone & I couldn't get it to pair up and stay as my primary phone. I dropped in on a busy Saturday, without an appointment and Joe R Just got a new I-phone & I couldn't get it to pair up and stay as my primary phone. I dropped in on a busy Saturday, without an appointment and Joe R. helped me out very quickly. Everyone is always friendly & helpful.. Makes you feel good to go to the dealership; not stressed. Not only did they set my new phone up; they explained it to me in terms I could understand; now I can do it myself as well. Another A+ experience at Schultz. More

Causes problems instead of fixing them. Walk in for a recall(to replace the air bag) walk out with an air bag that doesn't deploy. Go to Ford Schultz today if you want a malfunctioning car. Walk in for a recall(to replace the air bag) walk out with an air bag that doesn't deploy. Go to Ford Schultz today if you want a malfunctioning car. More

Warrenty work Upon making the decision to bring the 2012 F-350 in for service i called this dealership and spoke with the service manager with my concerns. 1- the Upon making the decision to bring the 2012 F-350 in for service i called this dealership and spoke with the service manager with my concerns. 1- the SYNC system hadn't worked from day one frankly they should've never delivered the vehicle until everything was working properly. 2- The trans light came on at only 30,000 miles. 3-The driver side power retractable mirror no longer worked Each of these items are covered under "one of the better WARRANTY:" that they offer and I purchased. In addition i had to ask for a courtesy vehicle. The service manager told me "we don't have courtesy cars. so i called and spoke to the associate that writes up the warranties and he told me I'm absolutely entitled to a loaner car while they're performing warranty work. Then he tells me they don't have any at the time and i needed to wait till the beginning of the following week and inquire if they had a car for me. The response I should have gotten was we'll loan you a previously owned vehicle sir and when a "loaner" becomes available we will call you right away.That is SERVICE. Fast forward I bring the vehicle in and I'm introduced to the Rental/loaner gestapo who never cracks a smile and looks so happy to be there. You'd think he was loaning you his personal car. I felt like I was 17 asking my father to borrow his car. He gives me the keys and i had to ask him which car is it with out looking up he points to the great big parking lot and says "the one that's running" So now they have MY vehicle for a full 24 hours and I call to get a status report - because heaven forbid they should call me. I get the service manager and i get this song and dance about how the light lens has a crack indicating that it was damage and that is the reason the mirror fails to operate and it voids the warranty.. More

Assistant Service mgr. Joe Farsetta and his mechanic were not only a pleasure to work with , but I am confident that the minor issue with my 2011 Mustang GT convertible are resolved, not in a quick fix, but not only a pleasure to work with , but I am confident that the minor issue with my 2011 Mustang GT convertible are resolved, not in a quick fix, but permanently. THAT'S important. Finding a good service dept. with quality people is like finding that really good plumber. They're a keeper. More

I always have a great service experience. I will buy future vehicles from this dealership because the service is always top notch. I never worry that they won't fix any problems I have with my vehicles future vehicles from this dealership because the service is always top notch. I never worry that they won't fix any problems I have with my vehicles More

This dealership leaves a lot to be desired The service This dealership leaves a lot to be desired The service department opens at 7:00 am and then you need to wait until 8:00 to get your loner car,. They This dealership leaves a lot to be desired The service department opens at 7:00 am and then you need to wait until 8:00 to get your loner car,. They need to start thinking about the customer First, [Besides the fact that when I took my he Brand New car for service "5" days after I bought it they didn't even apologize that they need to keep it for "4" Days to repair a factory problem They need to start thinking about the customer First, More

Great People to deal with, and they always have the best pricing available on tires, no matter how much shopping around I do. They are a great dealership. pricing available on tires, no matter how much shopping around I do. They are a great dealership. More

Schultz is a professional service organization that takes pride in its craftsmanship, image, and customer service in a most attractive and pleasant environment. I have noticed much improvement over the year pride in its craftsmanship, image, and customer service in a most attractive and pleasant environment. I have noticed much improvement over the years and hope that this trend continues. Vehicle service is always time consuming and inconvenient for the owner. Schultz mitigates these demands by their demeanor, convenient scheduling, offering rides to clients when possible, and now they even offer coffee service. Keep up the good efforts - the customer appreciates it all. More

I brought in my car for regular service. Setting up the appt was easy. The servicing was quick and the price was what I expected. They recommended 2 new tires but did not pressure me when I said I would wa appt was easy. The servicing was quick and the price was what I expected. They recommended 2 new tires but did not pressure me when I said I would wait a few more months. More