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Schumacher Chevrolet - Service Center

Little Falls, NJ

3.1
4 Lifetime Reviews Review Dealership

4 Reviews of Schumacher Chevrolet - Service Center

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February 08, 2020

"A+A+A+ Service Department !!"

- Bdonzi11

Just wanted to share my first experience the Schumacher Chevrolet dealership in Little Falls, I brought in my 19 Canyon that had a leaking CV axle boot (from my own wrong doing). Not only did they fix it at no charge they delivered the truck to my work place when it was done ! Awesome customer service and extremely satisfied with their communications . Very Professional and friendly staff. Something Im not accustomed to coming from my many experiences with Jeep service departments around my area ( Jeeps Service dept is Completely Disgraceful !) Thank You so much Schumacher , Im looking forward for you guy to take care of my future services !

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Recommend Dealer
Yes
Employees Worked With
Krystle Kent
June 28, 2019

"Poor service!"

- joecgnj

Ever since the dealership grew and subsumed other dealerships, the service has greatly declined. I dropped my truck off here Saturday after it was experiencing transmission problems and was told that there are no loaner cars available until "sometime in July." As of this morning, my truck was not looked at and there were still no available loaners. I called Ott Miller in West Caldwell and they indicated that they would be happy to help. I picked my vehicle up this morning from Schumacher, took my truck to Ott Miller, and was pleased to see they had three loaners available by this afternoon. I was given service here that far exceeded the "quality" provided by Schumacher. I am looking forward to working with Ott Miller for repairs on my truck and will purchase any future vehicles here instead.

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Recommend Dealer
No
Employees Worked With
Ed Izzo
February 12, 2010

"My Malibu is just barely five years old. All my service..."

- Jett Lowenski

My Malibu is just barely five years old. All my service and that of my family (2 other vehicles) have been through the Service Department. Our cars have never been taken to an outside mechanic. Everytime I go there the price runs $300-$700 because they always find a problem with something on the car. This time there were two things wrong on the car (brakes lights and flashers out) and parking brake (also was serviced and replaced previously) and I was charged a whopping $1,900 and some change. That is utterly ridiculous for a car that only has 82,000 miles and has been serviced by the same dealer since I bought it new. I believe that Chevy should stand behind the quality of its cars and give me some of this money back. Either that or the mechanics and service department see women and plan to rip them off because we don't know about cars. Then they had the nerve to ask me if I wanted them to check out my remote start which is not working(which would have been several hundred more). I said no to that. For Chevy's Malibu to be named a reliable car it certainly has cost me a lot of monies. I have paid more in repairs than the car is worth. I think my next car will be anything but a Chevy or Toyota.

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Recommend Dealer
Yes
Employees Worked With
Tom, Dick, Harry, Dave, Rich, Ed
September 19, 2007

"I can not tell you how MAD and UPSET i am with this..."

- Thach

I can not tell you how MAD and UPSET i am with this dealership. First to say i brought this car from them and that was fine since i do not like chevy products, but my wife's family buy there cars from them all the time. Since i had the car i had it service, and ask them to check the front end of the car because the frontend suspension does not feel right, and they kept telling me that the van is ok. Had the van there again the fourth time and still ask them to check frontend and they still say its ok, and the odometer was around 63k. Got the van back for an oil change and had ask them to check front end and brakes and they said that i need rear brakes for 825.00, 1284.00 frontend work and 871.00 aircondition work. Told them to do under warrantee and they said that my warrantee is over. Let me tell ya, i was going to explode !!!!!. Told them that i was complaining about this issue with the frontend since i got it and now the warrantee is over and they expect me to pay for the frontend work. This is full of BULL----THEY ARE SCAMMERS. I will never buy another thing from them nor any of my family members.

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Recommend Dealer
No
Employees Worked With
3
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