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Schumacher Chevrolet - Service Center
Little Falls, NJ
10 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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10 Reviews of Schumacher Chevrolet - Service Center
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February 13, 2024
She's Amazing! I've had my cars serviced at Schumacher since 2015 and Krystle is the only reason I continue to come back. I trust her 100% when she discusses any I've had my cars serviced at Schumacher since 2015 and Krystle is the only reason I continue to come back. I trust her 100% when she discusses any issues my car may have. She is always happy and greets me with a smile anytime I come there. Every company needs to have a "Krystle" working for them. Thank you Krystle! Mickey Pascucci More
by Mickey
Employees Worked With
Krystle Kent
Helpful May 08, 2023
“ They bring technical skill with advanced diagnostics…? ? ? “ Dealership SCAM ! ! ! I recently brought my 2016 Chevy Silverado in for service, prior to the end of my 70,000 extended warranty. I mentioned ? ? “ Dealership SCAM ! ! ! I recently brought my 2016 Chevy Silverado in for service, prior to the end of my 70,000 extended warranty. I mentioned to the Service Writer that I had a slight pulsation in my brake pedal and could he have the mechanic check it out. After the mechanic checked out my truck, the Service Writer told me that the mechanic had reported that my left front caliper was frozen and causing excessive brake pad and rotor wear on my left front. He stated that I will need a NEW Caliper and Both front Rotors and Brake Pads replaced. I told him I would forgo doing this at that time. What I didn’t tell the Service Writer was that I had just replaced both Brake Rotors and Brake Pads just 3 months earlier. So after having them do an oil change and front transfer case service I took my truck home. The following morning, I jacked the front of my truck up and checked the tire free spin. Both tires spun freely. Next I removed the wheels and checked the Brake Rotors and Pads. Both were wearing evenly and smooth. ( Which I was told the mechanic stated, were worn down excessively on the drivers side wheel ( due to a frozen caliper ) and uneven to the passenger side wheel ( due to the frozen caliper on the drivers side ). Dealership Scam ? I will NEVER go back to this dealership for service or anything else. You may want to set up and have someone from Chevrolet check these people out. In the Schumacher Chevrolet ads they say “ Come Join The Family ! “, Yeah, after my experience that’s an invitation to “ Come join the family “ and get Screwed ! More
by ron
Employees Worked With
salesman no longer there
April 15, 2023
****WILL NEVER RETURN **** TOOK MY NEW 2022 SILVERADO TRUCK IN FOR A RECALL AND SCHEDULED MY SERVICE 2 WEEKS IN ADVANCE AND WHEN I ARRIVED THEY NEVER ORDERED THE PARTS, I WAS SO MAD, THE UNDERWITER AND S TRUCK IN FOR A RECALL AND SCHEDULED MY SERVICE 2 WEEKS IN ADVANCE AND WHEN I ARRIVED THEY NEVER ORDERED THE PARTS, I WAS SO MAD, THE UNDERWITER AND SERVICE MANAGER HAD NO EXPLANATION AND SAD IT WAS GM'S FAULT. I HAVE A LETTER FROM GM STATING THAT THE DEALER MUST ORDER THE CORRECT PASTS PRIOR TO SCHEDULING MY SERVICE APPOITMENT. I'M SELF EMPLOYED AND LOST A DAYS PAY BECAUSE I HAD TO CANCE MY WORK TO TAKE THE DAY OFF. I MADE A COPLAINT TO GM AND ASKED THAT THE DEALER CONTAC ME WITH AND EXPLANATION AND NEVER HAD A CALL FROM THEM, BESIDED THAT I WAS TOLD BY THE SERVICE MANAGER AND THE WRITER NEVER TO RETURN TO THE DEALERSHIP. ANYONE LOOKING FOR GM SERVICE STAY AWAY FROM SCHUMACHER CHEVY ( LITTLE FALLS NJ). More
by C BIRKNER
Employees Worked With
December 08, 2022
If you like to get cheated, please see Mr. Gene Christiano, Service Advisor at Schumacher Chevrolet. I dropped off my car to replace a catalytic converter, which is under warranty, and he trie Gene Christiano, Service Advisor at Schumacher Chevrolet. I dropped off my car to replace a catalytic converter, which is under warranty, and he tried to sell me another service that was not under the warranty for $800. When I told him that I will repair my car elsewhere, he told me I still had to pay a $165 diagnostic fee. I asked for the invoice to note the part is “flex part” but he refused to give me an invoice and instead offered to drop the diagnostic fee. I will also send this review to Chevy headquarters. More
by zuzu8767
Employees Worked With
Gene Christiano
July 18, 2022
The buying experience was fine but the service department is disorganized and they have no idea how to do customer service. After being on their wait list for 3 months for a recall I received an email and s is disorganized and they have no idea how to do customer service. After being on their wait list for 3 months for a recall I received an email and scheduled an appointment. They sent me several reminders and they had 6 days to review the appointment. Only when I arrived did they bother to tell me they didn't have the part and that it would be another 3 months to get it. The service advisor told me they would get my car back to me immediately. I asked her when they discovered this and she said 30 minutes ago. I asked if they had tried to contact me to save me the trip and she said no and seemed surprised that I would expect them to do that. I went outside and after 5 minutes I noticed a service tech get into my car and drive it away. After another 5 minutes he returned and when I asked him where my car was he said with the mechanic. No one bothered to tell him to return the car to me. If you ever expect to need service I would suggest going to a different dealership. More
by BenC
Employees Worked With
Don Schlosser
September 08, 2021
The technicians and management at Schumacher Chevrolet put the needs of their customers first. That is why i am and will be a lifetime customer!! put the needs of their customers first. That is why i am and will be a lifetime customer!! More
by kfin92
Employees Worked With
Ann Ulrich
February 08, 2020
A+A+A+ Service Department !! Just wanted to share my first experience the Schumacher Chevrolet dealership in Little Falls, I brought in my 19 Canyon that had a leaking CV axle boo Just wanted to share my first experience the Schumacher Chevrolet dealership in Little Falls, I brought in my 19 Canyon that had a leaking CV axle boot (from my own wrong doing). Not only did they fix it at no charge they delivered the truck to my work place when it was done ! Awesome customer service and extremely satisfied with their communications . Very Professional and friendly staff. Something Im not accustomed to coming from my many experiences with Jeep service departments around my area ( Jeeps Service dept is Completely Disgraceful !) Thank You so much Schumacher , Im looking forward for you guy to take care of my future services ! More
by Bdonzi11
Employees Worked With
Krystle Kent
June 28, 2019
Poor service! Ever since the dealership grew and subsumed other dealerships, the service has greatly declined. I dropped my truck off here Saturday after it was exp Ever since the dealership grew and subsumed other dealerships, the service has greatly declined. I dropped my truck off here Saturday after it was experiencing transmission problems and was told that there are no loaner cars available until "sometime in July." As of this morning, my truck was not looked at and there were still no available loaners. I called Ott Miller in West Caldwell and they indicated that they would be happy to help. I picked my vehicle up this morning from Schumacher, took my truck to Ott Miller, and was pleased to see they had three loaners available by this afternoon. I was given service here that far exceeded the "quality" provided by Schumacher. I am looking forward to working with Ott Miller for repairs on my truck and will purchase any future vehicles here instead. More
by joecgnj
Employees Worked With
Ed Izzo
February 12, 2010
My Malibu is just barely five years old. All my service and that of my family (2 other vehicles) have been through the Service Department. Our cars have never been taken to an outside mechanic. Everytime and that of my family (2 other vehicles) have been through the Service Department. Our cars have never been taken to an outside mechanic. Everytime I go there the price runs $300-$700 because they always find a problem with something on the car. This time there were two things wrong on the car (brakes lights and flashers out) and parking brake (also was serviced and replaced previously) and I was charged a whopping $1,900 and some change. That is utterly ridiculous for a car that only has 82,000 miles and has been serviced by the same dealer since I bought it new. I believe that Chevy should stand behind the quality of its cars and give me some of this money back. Either that or the mechanics and service department see women and plan to rip them off because we don't know about cars. Then they had the nerve to ask me if I wanted them to check out my remote start which is not working(which would have been several hundred more). I said no to that. For Chevy's Malibu to be named a reliable car it certainly has cost me a lot of monies. I have paid more in repairs than the car is worth. I think my next car will be anything but a Chevy or Toyota. More
by Jett Lowenski
Employees Worked With
Tom, Dick, Harry, Dave, Rich, Ed
September 19, 2007
I can not tell you how MAD and UPSET i am with this dealership. First to say i brought this car from them and that was fine since i do not like chevy products, but my wife's family buy there cars from dealership. First to say i brought this car from them and that was fine since i do not like chevy products, but my wife's family buy there cars from them all the time. Since i had the car i had it service, and ask them to check the front end of the car because the frontend suspension does not feel right, and they kept telling me that the van is ok. Had the van there again the fourth time and still ask them to check frontend and they still say its ok, and the odometer was around 63k. Got the van back for an oil change and had ask them to check front end and brakes and they said that i need rear brakes for 825.00, 1284.00 frontend work and 871.00 aircondition work. Told them to do under warrantee and they said that my warrantee is over. Let me tell ya, i was going to explode !!!!!. Told them that i was complaining about this issue with the frontend since i got it and now the warrantee is over and they expect me to pay for the frontend work. This is full of BULL----THEY ARE SCAMMERS. I will never buy another thing from them nor any of my family members. More
by Thach
Employees Worked With
3
