Scott Robinson Honda

I have been coming to Scott Robinson Honda for 10 years and 2 cars ( both Honda's) and I have received excellent service from Albert Diaz. He goes the extra mile to address my car concerns and if there is and 2 cars ( both Honda's) and I have received excellent service from Albert Diaz. He goes the extra mile to address my car concerns and if there is a problem he does what needs to be done to correct the problem. ( problems which rarely happens)The work is professional and they have no issue explaining any questions I may have. I look forward to more years and cars with Scott Robinson Honda... Tony More

The service consultant Albert Diaz took my car & I show him the issues with my car. I specifically mention the issues & he acknowledged the sound from the car. But, I still need to leave the car the e show him the issues with my car. I specifically mention the issues & he acknowledged the sound from the car. But, I still need to leave the car the entire day. I ask Albert to call me when he found the problem to the car, so I can get a rental, because I do have a service contract from Honda & new car warranty. I wait 4 hours before I decided to call & leave message. I left few messages on his line and cell.2 hours later I give him another call & no answer. So I came over & talk to him, he said that he was very busy.I mention to him that I need to know if the repair covered under warranty so my rental is reimbursed. He replied that still might not work, because the corporate Honda & Scott Robinson may not approve it. While the service contract says otherwise & I'm entitled to a rental car no min. hours & no prior auth. During my visit Albert tells his co workers near his station, there are an accident around the corner they need to "see". Some of them do went and abandon their station just to see the accident. That is very unprofessional considering how busy they were at the time.My car front axel is fixed but the rest of the issues are still present, but Albert convince me that they are non issue. I didn't come back, because I don't think I want to go back to Scott Robinson Honda after what happened that day.I try to address my concern to the service manager, but never receive a call back but his voice mails.Very disappointed. More

I would like to say that my first car buying experience was a great one and that was all due to Niko Enfiedjian. I visited Scott Robinson Honda just to take a look at their used cars and was introduced to was a great one and that was all due to Niko Enfiedjian. I visited Scott Robinson Honda just to take a look at their used cars and was introduced to Niko. He was very kind and patient with me while looking at different cars. He was also very upfront and honest on the financial end of things. He was more concerned with me finding a car that worked for me financially other than just trying to sell me a car. The customer service was outstanding. In the end Niko helped me find the best car that fit my budget perfectly. He filled my car up with gas and made sure all of the settings on my car were set just the way I wanted them. Niko went above and beyond to make sure I was okay. I will be recommending all of my friends and family to Niko at Scott Robinson Honda. He's the best. More

For the first time in history, our family had a GREAT BUYING EXPERIENCE -- and it's all because of the salesman - NIKOS ENFIEDJIAN. He is not like any salesman you've ever met. My Father and I were l BUYING EXPERIENCE -- and it's all because of the salesman - NIKOS ENFIEDJIAN. He is not like any salesman you've ever met. My Father and I were looking for a car to lease and before meeting Nikos, had never once had a good experience when going to dealerships. The salesperson would play sales head games, not listen to what we wanted and throw xxxxxx wrenches into deals at the last minute. In most cases, my Dad would end up leaving, get very stressed out at the harassment and games he had to deal with, and it was a very painful experience for him, which was always unnecessary. Based on 40 years of bad experiences, my Dad had a very negative view of buying cars and the salesmen also. (He visited Scott Robinson Honda 2 years ago and ended up leaving because of last minute shenanigans from the Finance/sales team.) Very reluctantly, he and I came into Scott Robinson Honda last Sunday to lease a car, and we were fortunate enough to come across Nikos, a pleasant and very straight forward young man who surprised us right away with his honesty, his desire to help us, and his professionalism. We knew right away there were no games here - Nikos honestly worked to get us the best deal he could and even walked my Dad through all the financial breakdowns. (My Dad is a Finance specialist so he likes to break down and calculate everything out.) Nikos kept right up with him, patiently waiting for my Dad to calculate and understand, answered all his questions and made sure we understood and were happy with everything. Nikos bent over BACKWARDS for us. There were no xxxxxx wrenches, no sales ploys - just straightforward, honest and helpful professionalism. We were THRILLED! In the end, Nikos got us exactly what we needed, the deal was simple and we were in and out of there very quickly. Nikos even filled up our car with gas, called after to make sure we were happy, and sent us a lovely thank you card a few days later. My Dad marveled saying what a painless experience it was, and that in 40 years, this was the first time he had a great experience with a sales person getting a car. He only wants to work with Nikos from now on. I too have dealt with other Salesmen at Scott Robinson and no one even came close to Nikos. We will be referring him for any friends/family who are looking for a car. I can't say enough good things about this young man: he is honest, kind, caring and completely defies every stereotype that exists about Car Salespeople. He is fantastic, deserves much success and accolades!! GO TO THIS GUY IF YOU NEED A CAR!!!! You won't regret it. More

Went to the Hawthorn Blvd location today to have my FRONT brakes done only to be told ooops we did the wrong ones so you have to wait longer while we correct our mistake and put the old ones back on and do t brakes done only to be told ooops we did the wrong ones so you have to wait longer while we correct our mistake and put the old ones back on and do the correct brakes and even though we wasted your morning for you, you will not get any compensation for it. Thanks Scott Robinson for wasting my morning because you hire technicians who cannot think. I guess I will have to write their GM a letter. I had a meeting today I had to bail out of because it threw me too late to make. More

Lyle is a very customer oriented employee who goes above and beyond the call of duty when tending to customers. Not one to be overbearing, but is very conscientous and complete with advice given. i highly r and beyond the call of duty when tending to customers. Not one to be overbearing, but is very conscientous and complete with advice given. i highly recommend this facility for any service, and would trust Lyle completely. More

Nikos was VERY helpful. I've been to other car dealers (Toyota, Honda, Carmax etc...) and the majority of cars sales people (not all of them) either lied, did not want to offer deals (Carmax has great dea (Toyota, Honda, Carmax etc...) and the majority of cars sales people (not all of them) either lied, did not want to offer deals (Carmax has great deals but Scott Robinson will work with you) or was too pushy, but NOT Nikos he was honest, gave me a GREAT deal, very friendly, answered all my questions, very kind to my daughter who is 6 (she loves to ask many questions) and he was NOT pushy at ALL... I brought my car late at night and I'm pretty sure we were all tired (Including me) but everyone kept a smile. After I brought the car, Nikos showed me how everything worked on my car (even before I purchased it). He also filled the car up with gas and set all my settings for me. I love Scott Robinson and I recommend buying a car with Niko’s Enfiedjian. -One VERY satisfied customer AKA Myesha : ) More

I went into Scott Robinson dealership just "to look" at cars. Stuart Lipschitz came over to help me. He asked me some key questions, listened carefully to my answers and found me the perfect car. It was a cars. Stuart Lipschitz came over to help me. He asked me some key questions, listened carefully to my answers and found me the perfect car. It was a certified used car that was right within my budget. During our original conversation I mentioned my previous experiences with other dealership, and that I didn't want to be "held hostage" for hours during the buying process. Stuart was a man of his word. He promised he would make any transactions quick, and he did. I drove away with my new/used car in less than 2 hours. I would definitely recommend this dealership to everyone, AND especially Stuart Lipschitz who was the greatest salesperson I've had to deal with. More

I took my Odessey in for a small repair. Lyle not only I took my Odessey in for a small repair. Lyle not only took care of it but he called me and informed me that there are two open recalls on the car I took my Odessey in for a small repair. Lyle not only took care of it but he called me and informed me that there are two open recalls on the car ann if i could give hima little time he could take care of those as well. Lyle has been taking care of me and my car's needsd for the the past three years that I have owned my Honday. He is a pleasure to work with. More

I am so glad to see that you were able to get Darin back to your service manager's job at Scott Robinson Honda! He is so knowledgeable, courteous, patient and explains the work to be done! He also will gi to your service manager's job at Scott Robinson Honda! He is so knowledgeable, courteous, patient and explains the work to be done! He also will give me honest, sincere answers to my questions regarding service that I need. You really have wonderful service people working at both your shops, don't think that Darin is the only one who is so special:>) You are very lucky to draw upon "Darin" type of people to your dealership. Thank you to the people in charge of hiring such fine people! Regards, Ann and John Norton (owners of both a CRV (2007) and a 6 cylinder Honda Accord (2009). More