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Seacoast Mazda - Service Center

3.7

21 Lifetime Service Reviews

180 Spaulding Turnpike, Portsmouth, New Hampshire 03801

21 Reviews of Seacoast Mazda - Service Center

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October 11, 2018

"Wouldn't even give us a working key fob"

- lindamaine

At first we had a very good experience with Ryan. Lots of pleasant banter as we waited for paperwork to go through. AFTER the papers were signed on our pre-owned car, we were given one working key fob and one key fob which had large chips broken out of the cover. When we immediately asked for two that were in at least decent used shape, we were told by management it was not possible because the key fobs are too expensive to give us two decent ones. Obviously we were not happy, but they were firm that they wouldn't give us a non-damaged fob. They told us it worked fine. A few days later my husband found that it worked only if he squeezes it just right. We called the dealer and told them the fob didn't work right. We thought that surely when they heard that it didn't work, they would give us a replacement. They refused again. It isn't as if we can just copy our one working key so we'll have two. Have never experienced this kind of stinginess, just minutes after buying a car. A year later, we continue to have problems with the fob on a regular basis, but we had given up on the dealership doing the decent thing. We didn't bother to leave a review until they actually sent us a postcard asking us to review the dealership.

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Recommend Dealer
No
Employees Worked With
Ryan McGuire
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 27, 2018 -

Seacoast Mazda responded

Hello Lindamaine, I'm sorry to hear that you had issues with your key fob that were not resolved and would like the opportunity to make things right. Can you please contact you directly at 603-436-6811 or by email at dan@seacoastmazda.com so we can get to the bottom of what went wrong and correct it. Dan Campano General Sales Manager

April 15, 2018

"Excellent"

- Shutintrz

Customer service is always excellent. I have bought numerous vehicles from Seacoast Mazda and will be back again. Very professional and very friendly in all departments. I love Seacoast Mazda!

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Recommend Dealer
Yes
Employees Worked With
Michael Martin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 02, 2018

"Service Review: Oil Change 32000 Miles"

- Spin5731

The overall experience was between marginal and good at best. Let’s start with the initial greeting as I walked in the door at 9:15am for a 10:30am appointment. Keep in mind that I fully expected to wait until my appointment time to be served. I was greeted professionally by service manager Joe Smith and was rather curtly told that I was early and would be expecting to wait until my appointment time before my vehicle would be serviced. I understood this as I told him at which point he told me he would do his best to assist me earlier. At various points during the 2.5 hours that I was waiting, I had the opportunity to listen to how the phone was answered as well as how other customers who came in were greeted and serviced. At one point Mr. Smith commented to a customer or location vendor about this day being a fifth Monday in the week to which I thought was humorous but could have conveyed his frustration with the workload for that given day. It also appeared as though he answered every call that came in and was acting as the operator as well. At one point it appeared he may have accidentally disconnected a customer who subsequently called back after that customer felt like he disconnected him/her intentionally to which he stated he did not. I think there is opportunity for Mr. Smith to improve in his delivery of his message through greeting the customer with a smile when they approach him in person but to also take more time with the customer when charged with answering phones for the business so that they are not inconvenienced or misunderstood in any way. This is required of any manager in a people facing environment or otherwise in order to ensure complete customer satisfaction. My vehicle was serviced in 75 minutes which seemed a little longer than past visits which lasted about 60 minutes. This is despite the fact that the oil change included fixing an interior latch issue that was factory warranty covered. It appeared to me that the strict adherence to appointment taking was different than past visits to this service department. I was left feeling that perhaps they were not adequately staffed and could benefit from more technicians so that they might be able to better accommodate walk in customers. Other dealers that I visit are much bigger than Seacoast Mazda and can handle this added business without issue. In closing, I would suggest that employees here wear name tags that can allow for easy identification of them rather than having to search for identification cards. Most businesses have them and require their employees to wear them. This business should be no different. Overall, not a bad visit despite the fact that my TPM sensor light came on after I left. This has never happened in the past.

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Recommend Dealer
Yes
Employees Worked With
Joe Smith
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 09, 2017

"Service"

- michael tombarello

brought my car in for tires and detailing.most professional ,my car came out looking like new. 2 thumbs up to Matt and the service team,couldn't be HAPPPIER !

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Recommend Dealer
Yes
Employees Worked With
Robert Hering
November 03, 2017

"Great so far"

- Ronny Reebe

I bought a 2017 Mazda3 from Seacoast Mazda in August. I just took it in for 5,000 mile service and they were very quick and courteous. I was in and out in 45 minutes and the price was reasonable. Scheduling online, they tell you beforehand how much it will cost, which is great. So far, so good. Will update over time if anything changes.

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Recommend Dealer
Yes
Employees Worked With
Jaclyn Ackerman
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 28, 2017

"Recall service for my RX-8"

- rx8recall

I have a 2004 RX-8 with four (4) manufacture recalls. I placed a call to Seacoast Mazda's service department and was connected to Joe the service manager. Joe did not seem very interested in doing the job and informed me that he would need to check the availability of the parts required. Joe further informed me that he would get back to me respective of scheduling. Seven (7) weeks have past, no Joe and no calls from Seacoast Mazda. Much thanks to "Prime Mazda" for addressing my issue promptly, repairs complete at no charge to me.

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Recommend Dealer
No
Employees Worked With
Joe Smith
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 03, 2017

"Great service."

- Pel3

My 2010 Mazda CX-9 was in need of extensive repair. Joe in the service department was great he took his time he had the vehicle looked over explained what needed to be done and why.He had a loaner vehicle ready for me for no charge . I could not have been treated better. I recommend having any service you may need done with seacoast Mazda.

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Recommend Dealer
Yes
Employees Worked With
Joe service department
January 10, 2015

"Amazing Service "

- Susie

My sales person Ryan what a cutie, so helping and caring and most trusting. My new crossover 2014 XC5 is standard. Prior to the purchase, I was most interested in the dark grey color . Ryan said we have that color but in a standard, I told him that I haven't driven one in 15 plus years. Ryan said want a test drive ? Of course I said yes. Such trust ! Also while we were going over things Nathan offered to get us some lunch who does that ? Mazda personal does !!! And the most impressive thing was that Bob the finance manger over heard that I was undecided and allowed me to take the CX5 over the New Year weekend to decide . Seacoast Mazda in Portsmouth blew me away with the BEST Customer SERVICE any one could Have . Thank You Team Mazda ! Susie

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Yes
Employees Worked With
September 25, 2014

"Car Stopped Working. Mazda came through. "

- HappyLady4444

My car was dead one morning. After work, went to see the dealer, they were so friendly and understanding. Made it so easy for me, answered all of my many questions and got me an appointment the next day. Tried to jump my car that night and it wouldn't start. Mazda's 24/7 roadside assistance came through!! They were willing to tow my car to the dealership for free. Tow guy came... car started. (later found out the issue was the shifter and cable corrosion) Drove the car to the dealer next day, they figured it out and set an appointment next day to give enough time to fix. Fix was quick, easy, and pleasant! (They even have a Keurig in the lobby if you want some coffee!) But maybe MOST IMPORTANT, they noticed that I hadn't had my car state inspected. Moved about 3 months ago and didn't know I had to do that! eek! But they fixed that as well and are willing to inspect my fiance's Toyota even! Joe is the Service Manager and is absolutely amazing! Such a sweet guy, funny, and puts your mind at ease. Isn't out to charge you an arm and leg if he can't help it. Bravo Mazda! Well done. Might just break my car so I can say hi again. :)

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Recommend Dealer
Yes
Employees Worked With
September 05, 2014

"Joe and his service team are great"

- Erika8288

I have used seacoast Mazda service for my Audi multiple times, their prices are fair and the work is exemplary. They never try to fleece you for unnecessary work

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Yes
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1
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