Sears Imported Autos - Service Center

customer service/response time was very slow and therefore, I could (will) not recommend this service department to anyone. Was thinking about buying a car, but will think twice as I saw a glimps therefore, I could (will) not recommend this service department to anyone. Was thinking about buying a car, but will think twice as I saw a glimpse of what I can only expect to be the standard level of service at this place. Lastly, the detail shop used removed money from the ash tray and neglected to put it back. More

Bill has been great to work with. He thoroughly explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has b explained the scope of work and provided options on how to most cost effectively deal with the repair issues my vehicle required. I feel there has been no compromise to the maintenance of my vehicle and will return as needed to Bill and SIA. More

1. advisor his name is scott told me some info on the phone then l towed my car to them , after i paid for the towing they changed there mind and the price . i went to talk to scott about incorrect info. phone then l towed my car to them , after i paid for the towing they changed there mind and the price . i went to talk to scott about incorrect info.. he snapped and told me "that is it, take your junk car some ware els" . he was not nice at it all. 2. an other scott tried to fix the problem and he offers free towing or will pay me for the towing that i paid.but i told hem to talk with his manger about the price and about what happened with scott .. 3. they did not answer me i called but they let me Waite 2 days then they changed there mind again about the towing . 4. i asked about his manger he gave me his name and his number his name read Williamson , i called him . he told me he will not pay me any thing and he has 80 costumers every day and he does not care if he lose one . 5. they never apologized about what they did . More

I have had a mercedes for the last 5 years and I just bought a new e550 to replace my 05. Service have been fine. Although I have tried to get a copy of my service records on my 05 since I am selling m bought a new e550 to replace my 05. Service have been fine. Although I have tried to get a copy of my service records on my 05 since I am selling myself and I had asked them to mail me them 2 months ago and now asking for them to be faxed to me and they claim to have no problem doing this but I still don't have them to show my buyer. this is one of the simple things that should nt be this hard. The E550 will be serviced at maplewood. Sears is Ok but for most part but My other car being a Honda i get feel I get better service. More

I purchased a used c280 elsewhere and took it to sears to have them fix a fairly major warranty problem after just 2 weeks. I had stories about how c class owners are second class citizens in the mb world a have them fix a fairly major warranty problem after just 2 weeks. I had stories about how c class owners are second class citizens in the mb world and 200 dollar oil changes at dealers and here I'm going to be driving in with another dealers plates on my car. What a fantastic experience! They fixed the major problem, found another small problem and fixed that. Two service reps talked with me for probably an hour over 2 days. I asked the cost of an oil change and he gave me that ($115 remember thats 8 1/2 qts of full synthetic) and then proceeded to give me the cost of flex A and flex B service ($250 and $495) and he wrote it down so I wouldn't forget. I get 3 years of $25 dollar oil changes where I bought the car but Sears has earned my business. Oh yeah-I got a deal on my 280 elsewhere and bought an extended warranty on it but when I add the cost of the car and warranty together its no longer much better than one of Sear's Certified used cars. Live and learn. More

My car is under warranty. I recently faced a problem with the engine. I thought of going for a comprehensive service. Servicing was done alright but during the service, they could not duplicate the problem. the engine. I thought of going for a comprehensive service. Servicing was done alright but during the service, they could not duplicate the problem. But I kept it experiencing. Couple months later, I again handed over my car just for the problem. They charged me again premium price but told me that they did not duplicate the problem. However, nobody asked me to show the problem. This time I insisted on showing the problem to the front desk. He accepted it. However next day I got a call saying they could not duplicate the problem. I again showed to the mechanic this time. He told me they were looking for something else. After that they offered me try changing spark plug (450 bucks) or engine oil, etc but did not give any assurance that that will solve the problem. So my frustration is - in spite of being under warranty, I keep paying for the problem and it is not solved. I am negotiating with the dealer currently to find a fair solution. More

Compared to the dealer service I have experienced elsewhere, they are not bad. They are reasonably flexable and generally get things done when they promise. They are a production operation though a elsewhere, they are not bad. They are reasonably flexable and generally get things done when they promise. They are a production operation though and don't expect them to go beyond what is written on a work order. More