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Secor Volvo Mitsubishi - Service Center

4.7

106 Lifetime Service Reviews

545 Broad St, New London, Connecticut 06320

107 Reviews of Secor Volvo Mitsubishi - Service Center

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September 20, 2018

"Professional service"

- Fred S

Accomadated urgent add on service even though they were short a mechanic, completed work when promised. Have been purchasing and bringing our cars to Secor Volvo for over 25 years.

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 18, 2018

"Terrific service"

- Jerry F

when my wife was stranded because of a battery and additional 4 wheel drive issue she spoke to nick in service. they had the needed parts, were quick to call with a diagnosis and estimate and completed the needed repairs by the following morning. when we explained our schedule conflicts that made it difficult to pick up the cart hey arranged for the car to be delivered to our home. Great service.

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Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 17, 2018

"Excellent Service "

- WMELOCHE

I received excellent service and everyone was quite pleasant and knowledgeable. They washed my car and were particular when the did the service. I would recommend them.

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Recommend Dealer
Yes
Employees Worked With
Eric Meloche
September 14, 2018

"Great service"

- GREEN.PR

Great service, and the staff always goes the extra mile. I highly recommend this dealership if you need service to be performed on your car.

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Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 07, 2018

"Exceptional"

- FATFULLER

Secor is always looking out for your best interest. Very personable folks here. I have never had a bad experience. Top notch satisfaction. Pleasure doing business with them.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Julie Mei
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Scott Arner
September 06, 2018

"Service"

- BDBEAU

Needed new tires and some other service always excellent service. Dealt mostly with Nick and Mackenzie very pleasant to deal with., was able to answer all my questions .

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 06, 2018

"04, s60 repair"

- TGRAZIOSI

They answered all my questions. took care of the immediate problems and I now have a workable list of fixes for the future. Easy in and out. very courteous, amicable and friendly. A joy.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 03, 2018

"Great Service"

- CHERYL.FORCIER

I had recently replaced the tires on the XC 70 and had balanced and alinghment when a problem with the machine occoured.I was asked to comeback at my convenience and would be taken care of.Eric and his staff were very supportive with there excellent friendly service.Much appreciated.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Eric Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Nick service tech
September 03, 2018

"Terrific customer service."

- BOBJANROBDAN

We had a mechanical problem that was out of warranty, but Mitsubishi extended it due to the fact that it was a occurring in many of these models. The service rep at Secor informed us of the extension and took care of all the paperwork. The part was replaced immediately and with no charge. We are very happy customers!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 28, 2018

"New tires, brake pads"

- SANDRALEEANNMCGUIRE

The previous time I've had work done, I was given a loaner from Volvo. When I made this appointment, I asked if I'd be provided with this again and told yes. I looked forward to this so I could see about a potential upgrade/purchase. When I got to secor, I was told enterprise would pick me up. We waited for enterprise and then had to wait at enterprise since they didn't have any available staff to assist. I had a doctors appointment to get to 30min from my original drop off time and was almost late since I was not aware of this extra process. The enterprise car stunk like cigarettes and did not appear to have been cleaned, but I had to get to my apt ASAP. Nick had waived the cost of the renter car for the 2 days, but a bit of a heads up would have been helpful. Also, I'm not sure if enterprise is the best renter near by-upon returning the car I had to wait again for 40 min since they had a customer swearing, yelling, and overtly dissatisfied with his experience since he was not informed on charges and thought he'd be overcharged; mean while the other worker was telling another lady she had thousands of dollars worth of damage in which the other worker looked within minutes to find this was an old claim. When finalizing my paperwork, they informed me that it looks like I drove 4500 miles (I drove a max of maybe 20?). Also, I spent about $70,000 for my SUV, why should I already need brakes at 20,000 miles?

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 29, 2018 -

Secor Volvo Mitsubishi responded

Thank you for the survey.Sorry to learn of your experience,I will contact you to help and review.Thank you,Eric Weiss

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