The previous time I've had work done, I was given a loaner from Volvo. When I made this appointment, I asked if I'd be provided with this again and told yes. I looked forward to this so I could see about a potential upgrade/purchase. When I got to secor, I was told enterprise would pick me up. We waited for enterprise and then had to wait at enterprise since they didn't have any available staff to assist. I had a doctors appointment to get to 30min from my original drop off time and was almost late since I was not aware of this extra process. The enterprise car stunk like cigarettes and did not appear to have been cleaned, but I had to get to my apt ASAP. Nick had waived the cost of the renter car for the 2 days, but a bit of a heads up would have been helpful. Also, I'm not sure if enterprise is the best renter near by-upon returning the car I had to wait again for 40 min since they had a customer swearing, yelling, and overtly dissatisfied with his experience since he was not informed on charges and thought he'd be overcharged; mean while the other worker was telling another lady she had thousands of dollars worth of damage in which the other worker looked within minutes to find this was an old claim. When finalizing my paperwork, they informed me that it looks like I drove 4500 miles (I drove a max of maybe 20?). Also, I spent about $70,000 for my SUV, why should I already need brakes at 20,000 miles?