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Secor Volvo Mitsubishi - Service Center

4.7

135 Lifetime Service Reviews

545 Broad St, New London, Connecticut 06320

135 Reviews of Secor Volvo Mitsubishi - Service Center

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November 14, 2018

"Emissions"

- VTHORS

The valve needed repair. Now we have to return to repair or replace the pump. This car is a lease and under warrantee. This is most inconvenient despite the loaner cars and rentals provided by Secor.

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Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 13, 2018

"Diagnostics Appointment"

- M.FIT

I brought my '09 S60 in for a check on the struts because a quick oil change company had reported I need new struts due to rust. I went to Secor Volvo for a 2nd opinion to make sure there wasn't a safety issue. I was pleasantly surprised when the service department reported it was just surface rust, typical for a car that age, and not a safety issue at all. I even left that day with no charge for the "diagnostics". Now that's an honorable service department!

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Recommend Dealer
Yes
Employees Worked With
Bob Doyle
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Stephen Plona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 12, 2018

"Sunshine on a Rainy Day"

- Teachers Never Retire

I dumped my stuff into the back of my Volvo, slid into the driver's seat and to my dismay could not engage the seat belt! I had to get to class -- I teach English as a second language to immigrants and refugees -- and so I headed onto I-95. Coming right behind me were two police cars, one a "black and white," the other a grey sedan with the giveaway of an oversized headlamp on the driver's side. Oh, no, I thought. Please don't notice my not wearing my seatbelt! I've happily worn one since lap belts were installed -- about 50 years ago I'd guess. Conscious of the "law" behind and eventually, slowly going around me, I was especially observant of the posted speed limit, not something most v vehicles observe during aptly named "rush hour." I headed straight to Secor Volvo and explained my plight. Makenzie, the manager, commiserated -- her car,too, was currently out of commission -- and while she couldn't authorize my continuing to drive my own car, she called Julius who gave me a lift to school. He is a marvelous car companion, so thoughtful and attentive -- to both his passenger and to the traffic on a busy morning . He promised to fetch me later if there was a need and subsequently delivered me to my home and contributing mightily to my regenerated good spirits. Makenzie ordered and overnighted the part and by the end of the next day -- a Friday of a long holiday weekend -- I was back in my "office mobile." A day that had begun with trepidation and anxiety -- it's scary driving without the seatbelt!! -- ended so soon in one that was full of sunshine.

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Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Julius
November 08, 2018

"Went over and above!"

- TJKICKINBACK

MY service went well, but after leaving the dealer, noticed my rear wiper wasn't working. I returned to Secor, but all the techs were at lunch. The manager fixed the wiper himself so I wouldn't have to make another appointment. It was very much appreciated!

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Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 05, 2018

"Great shop"

- PFAZIO

This dealer always impresses us! Service done, car presented cleaned up. Wheels torqued to spec! We will continue to use Secor and will also look for our next vehicle there. We are about ready! Although this S60 is wonderful!

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Recommend Dealer
Yes
Employees Worked With
October 31, 2018

"XC90 service"

- JudyS

Very friendly and informative staff.It was a routibe scheduled service. Also needed brake work and was happy to find out in the end that the cost ended up being less than first expected.

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 29, 2018

"Horrible experience I will never be back!"

- TENNEBEAR

Horrible experience I will never go back, this was not the first time having a problem but it is the last time I will depend on them for a repair.

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Recommend Dealer
No
Employees Worked With
Nick Rose
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Weiss
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 29, 2018

"Nick & Mackenzie both very helpful & friendly."

- WHMCGANN

Nick & Mackenzie both very helpful & friendly - especially after mechanic discovered that parts needed for follow up work found to be needed on previous visit were incorrect & my car would have to be kept o/n awaiting correct parts. Work was completed the next morning.

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Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 25, 2018

"Excellent service. 60K Service"

- YoKern

Online appointment was a breeze, car was serviced and issues of concern reported to me. Very professional staff and technicians. All performed on schedule and smoothly.

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Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sales cashier was awesome! Technician was very professional.
October 22, 2018

"30,000 mile service"

- CECIECLEMENT

Service was efficient, and I appreciated Mackenzie coming to my home in New Haven with a loaner. The work was completed in a day and one of my tires repaired.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Mackenzie Gill
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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