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Secor Volvo Mitsubishi - Service Center

4.6

162 Lifetime Service Reviews

545 Broad St, New London, Connecticut 06320

162 Reviews of Secor Volvo Mitsubishi - Service Center

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January 16, 2019

"Knowledgeable sales and excellent service."

- PETEANSEL

Steve Plona is the most knowledgeable car salesperson I have ever met in my life. He knows the details of every model, and is a genuine automotive enthusiast. He is also the first person to properly explain how turbo systems work, in a way that I could easily understand. Thought I live in NYC, I make the two hour trip to Secor for all my service needs because I trust Secor Volvo more that my local Volvo dealers. 5 Star Sales and Service!

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Recommend Dealer
Yes
Employees Worked With
Stephen Plona
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 15, 2019

"Professional "

- ROLPAR10

Asked to have tires rotated, was told they have cupping in the rear, only 20,000 miles on tires. I’ll have to get a second opinion. Quoted me $325 to replace rear brake pads, I was told car had new brakes when I purchased it, I guess salesman forgot to mention only the front were new, not the rear.

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Recommend Dealer
Yes
Employees Worked With
January 15, 2019

"service."

- shaundiortobias

Very welcoming and very helpful. I would drive an hour again and again to get my car serviced here. Julie has a very good understanding of evo owners passion and love for the vehicle.

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Recommend Dealer
Yes
Employees Worked With
Julie Mei
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 13, 2019

"Great Service "

- TAMMIE

Routine maintenance is made very convenient. Loaner was ready and waiting. Nick was friendly, efficient and professional. Car was ready and on time and freshly washed.

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 09, 2019

"Service"

- K Cambi

As usual, they were able to accommodate my service quickly and were able to update my car as needed. They even found an additional issue that they are ordering parts for to replace while under warranty. This is the easiest dealership service department I have ever worked with!

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 01, 2019

"Service experience with our 2013 XC-90 Repair "

- Julius2391

Courteous accurate diagnosis was given with detailed reasons for parts replacement as well as estimated cost and length of time to do the work. The Invoice also listed any other miscellaneous expenses. Work was done on time as promised.

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mackenzie Gill
December 31, 2018

"Service went above and beyond "

- Laurie Wilkerson

Team was courteous and punctual in getting job done.They were thorough and committed to details I had asked to get done , I am satisfied.

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Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 30, 2018

"lack of major communication"

- mvelez

i tried to make a repair to my wife's Volvo s60 for a Xmas present. the main thing i needed done was the front phone charger port was broken. i talked to a service rep in person and i was told to request a service day for the following week so if they didn't have the part, they could order it. so the next day i called and found the the perfect day to bring her car in without her knowing.which was 10 DAYS LATER. i told in person and on the phone that the port was BROKEN,AND NEEDED TO BE REPLACED, the service person understood and ORDERED THE PART. when i dropped off the part the day before the service. he had no idea why the car was there and said everything would be fixed, not to worry. so after 3 hours of them taking apart the dash the see if they could fix it. they called and told me it was BROKE!! and of course they didnt have the part. so now that nothing was done and they charged me for the brake down to tell me (130 a hour) i had to pick it back up with my wife and her xmas present was not fixed. really sad to try to get something done with 10 days to order a $15 part. secor volvo couldnt get it done. i told them to order part and call me when its in but nothing yet. and now il have to pay double the labour cost to do the job?? what a disaster. i picked secor volvo to do the job becouse there know volvo's and would get the job done quickly.

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Recommend Dealer
No
Employees Worked With
michael?? part manager? mackenzie at first, she was great., Mackenzie Gill
Dec 31, 2018 -

Secor Volvo Mitsubishi responded

Were very sorry for all the confusion in this repair.It appears some staff changes may have caused this situation.After our phone conversation I am sure the repairs can be completed and your power ports all operational.Thank you for the opportunity to assist.

December 24, 2018

"Dent repair"

- MZAMPINI

Dent on passenger rear door was "popped out" - no painting required. This was a difficult dent to remove since it was close to the horizontal edging of the door. Cost was fair and within the estimated range. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Jennifer L. Lewis
December 21, 2018

"Happy with the service people"

- CGK1331

Unfortunately, Secor Volvo has been under construction for over two years. I feel sorry for the people who work there. The waiting room is up a concrete stairway, and is most unattractive. Although I was extremely happy with the service, I will go elsewhere until the building is fixed. Not a welcoming place. Cissie Keogh

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Quality of Work
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Recommend Dealer
No
Employees Worked With
Nick Rose
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Weiss
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mackenzie Gill
Dec 21, 2018 -

Secor Volvo Mitsubishi responded

Were sorry to learn of your disappointment in our facility remodeling.As with many projects this major we have encountered unexpected obstacles along the way.We are all looking forward to our completion.In the meantime please feel free to contact me so we can work out some alternatives for any of your Volvo service needs.Thank you,Eric Weiss,Parts and Serice Director,860-442-3232 x103

Dec 21, 2018 -

Secor Volvo Mitsubishi responded

We are sorry to learn of your disappointment in our facility remodeling.As with many projects this major we have encountered unexpected obstacles along the way.We are all looking forward to our completion.In the meantime please feel free to contact me to work out some alternatives for any of your Volvo service needs.Thank you,Eric Weiss,Service and Parts Director,860-442-3232 x103

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