I was prepared to drive to Scranton in search of better service after my last experience here. Instead of the gruff and discourteous customer rep of last time, I was greeted quickly and politely by a young lady who took the details, gave me a time estimate and directed me to the waiting area. On completion, I received a complete debrief of their inspection and results. I was also given a sheet summarizing those results. To my surprise, the car was returned, right outside the door and freshly washed. Much better performance.