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Serra Volkswagen
Birmingham, AL
1,098 Reviews
Serra Volkswagen in Birmingham, AL, serving the Greater Birmingham Area, Tuscaloosa and Hoover, is a new and used car dealership providing for your automotive needs before, during, and after the sale. We’re a proud member of the Serra Automotive group, a family-owned business taking care of car shoppers since 1981. Whether you’re dealing with our sales professionals, finance team, or certified technicians, you can always expect to feel as if you are the top priority, because we believe in developing lifelong automotive relationships with our customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,098 reviews
April 09, 2024
Great service! Nice people! Oil change was done in a timely manner. Would definitely recommend! Nice people! Oil change was done in a timely manner. Would definitely recommend! More
by star_buckhannon
Verified Customer
Helpful April 05, 2024
Too High to just check A Car, I wouldn’t recommend taking your car there your car there More
by DEBORAH.SANDERS1@aol.com
Employees Worked With
April 04, 2024
Both people I worked with during my time getting my car fixed were extremely courteous and personable. My only complaint was with the length of the repair itself, and the lack of communication on why my re fixed were extremely courteous and personable. My only complaint was with the length of the repair itself, and the lack of communication on why my repairs took so long. More
by brunner_daylon
April 02, 2024
Very friendly staff and super fast. They had me in and out in less than an hour They had me in and out in less than an hour More
by REYNOLDSJOSHUA27
Employees Worked With
March 31, 2024
Great customer service! They are very time efficient. I was impressed with how fast my car was serviced. They are very time efficient. I was impressed with how fast my car was serviced. More
by chrisrichardson7651
March 29, 2024
The way they ran my credit numerous times for a settled car payment was insane and left numerous hard inquiries on my credit score and once I was approved for the vehicle they just left me like okay bye ge car payment was insane and left numerous hard inquiries on my credit score and once I was approved for the vehicle they just left me like okay bye get your used vehicle and go on. And no one explained the warranty I have with the vehicle and didn’t really fix the shaken that the vehicle was doing after I stated that it was a wheel shaken when I text drove the vehicle just feel like they gave me whatever for there commission for a sale on a vehicle More
by jasminemccoy1044
Employees Worked With
March 28, 2024
Great people. Good service.. on time.. very helpful.. and very kind.. and they were very helpful.. and they were very fast on the service Good service.. on time.. very helpful.. and very kind.. and they were very helpful.. and they were very fast on the service More
by DAVIDSARANKO23
March 27, 2024
Everyone was great! Service desk was very pleasant and helpful during my trip there. Thanks! Service desk was very pleasant and helpful during my trip there. Thanks! More
by kgpow
March 26, 2024
The staff was very friendly and fun to chat with. They said I needed tires. We will do that next time. They said I needed tires. We will do that next time. More
by Robert1963
Employees Worked With
