Serra Chevrolet Sterling Heights

I really liked how Robert took his time and workedcwith me on finding me a new car. Thank you and I would refer my friends and family there if needed. me on finding me a new car. Thank you and I would refer my friends and family there if needed. More

Very kind staff that is very respectful and provides quick and efficient services. Will always be going back! quick and efficient services. Will always be going back! More

Davan Dudley was very informative and got me the best deal possible of my new car. He was honest and upfront and I can’t wait to get another car from him in the near future deal possible of my new car. He was honest and upfront and I can’t wait to get another car from him in the near future More

Brian Nicholas our salesman did a great job. He was great to work with and very efficient. We had a slight glitch with some paperwork in the customer end and Brian was very patient to help us r He was great to work with and very efficient. We had a slight glitch with some paperwork in the customer end and Brian was very patient to help us resolve it. We would gladly work with Brian again as well as refer others to him. More

Very customer-oriented. Wait time was less than expected and I was able to work from there while I waited. Wait time was less than expected and I was able to work from there while I waited. More

PHENOMINAL EXPERIENCE! !! There needs to be a "10-star option"... My apologies for the late post, but as a state employee, we've been a little busy out here in the Southw !! There needs to be a "10-star option"... My apologies for the late post, but as a state employee, we've been a little busy out here in the Southwest. Serra Chevrolet, Sterling Heights has a solid reputation all the way in Arizona, where this journey began... Landing in Detroit, transportation was reserved, along with a driver that took us straight to the dealership. I was able to take my time admiring the new truck I would soon be signing for and a welcoming staff to made sure my daughter and I were looked after those very first few moments upon arrival. First thanks go to Mr. John Weber, the truck I had ordered was a feat in itself to locate and secure, thank you John, I am sure there was a handful of phone calls made for that. What did I purchase?! A very hard to find 2024 2500HD Silverado "Bison Edition" Duramax Diesel... Second thanks go to Ms. Amanda Iafrate and Mr. John Trotto, the staff of paperwork we completed prepared and ready for processing the following morning, I was complete with key fob in hand in less than an hour. Third thanks go to "Mister Lee" who despite the cold did not leave my side until he was fully confident, I knew how to safely operate the new truck I was purchasing. Mister Lee understood, I would be leave back for Arizona in the morning and made absolute sure I knew how to operate all of the safety features this truck came with. He wasn't "tasked" to, he WANTED to assist, this spoke volumes. Even while walking around the showroom, the staff there at Serra was always attentive. Asking if I needed a drink, was quick to answer questions, pretty much everything you would expect from a truly engaged dealership and staff. Last but certainly not least, My sales representative, Darrin. I never felt as if I was just a number, I was a living customer and was respected and treated as such. If you want to distance yourself from dealership horror stories, then I highly encourage you to go to Serra Chevrolet Sterling Heights, see Darrin and be treated as you deserve. Thank you again Serra, I now know where I will be buying my next and all future Chevrolets. Dwayne More

Our experience was great! Bryan was fantastic and not pushy at all! He gave us all the info we needed and expedited everything as quickly as possible. We were in a hurry as we Bryan was fantastic and not pushy at all! He gave us all the info we needed and expedited everything as quickly as possible. We were in a hurry as we’ve been without a second car for almost a month and just found out we needed to buy one. He was super accommodating and easy to contact. He was busy but still responded quickly to every question I had. It was much appreciated. He also went over the vehicle and walked us through everything. More

Buff Whelan used to be my home dealer. I've 4 vehicles from there. I moved 30-40 minutes north but still work not too far from there so I continued to go to Buff. During the pandemic they I've 4 vehicles from there. I moved 30-40 minutes north but still work not too far from there so I continued to go to Buff. During the pandemic they started using appointments for oil changes which I understand because all other dealers were also doing that but because Buff is so popular they were scheduling out like a month. A Chevy dealer 15 minutes from my house was scheduling no more than a week. I switched over to that dealer but was never happy about it. Recently I thought let's give Buff another shot and they were scheduling next day appointments. After about 1.5-2 years I returned to Buff. I wasn't crazy that it took 1.5 hours but other than that everything else was great. More

Always great service and Mike Porter always goes out of his way to take care of me his way to take care of me More

Excellent service, fun experience, been coming here since 1988. Will return. Great sales people. Whoohoo. since 1988. Will return. Great sales people. Whoohoo. More