Serramonte Ford - Service Center

Berkshire Hathaway’s write off dealership This place seemed very promising when I first arrived from the write up to the explaination of services. I didn’t hear from them so I called them. No This place seemed very promising when I first arrived from the write up to the explaination of services. I didn’t hear from them so I called them. No one answered so I left a message. For a week I didn’t hear from these people. Finally they called back and apologized for the delay. Then I was told they could not duplicate what I brought my vehicle in for. Kind of upset that they didn’t fix anything after leaving it there for over a weeks time. Fine went to pick up my truck. Spoke with advisor briefly and waited for my vehicle. Got into my truck and drove off..right before I got onto the freeway entrance..the lights went off and so did the chimes. Had to get on freeway and off the next exit to turn around. Went back to dealer and left the truck running. Showed the advisor what was happening and told him I didn’t have to go far for this to happen. I asked him did your technician road test my truck? His reply was yes. Then they proceeded to tell me I had to leave the vehicle as the technicians were off for the day. As I sat there waiting for rental I was getting upset that this was happening. So the following week I get a call and again I was told there was nothing wrong with my truck. They told me the technician and the shop foreman both road tested vehicle and there was no issues found. I drove down to dealer again and this guy named Ton the foreman explained to me what what he thinks is wrong and happening but can not verify at this time like I was a 3 year old..very condescending. From write up to the point of being treated like a 3 year old didn’t matter much to me at this point the icing on the cake was the service manager Henry. I sat in his office explaining to him what was wrong with my truck..his advisor has seen what was wrong with my truck and yet they can’t figure out nor fix my truck. I honestly think Henry is just a bobble head..all he said was yeah yeah yeah. I’ll look into it and try to get this figured out for you sir. 3 weeks and no answer..3 weeks..I called Henry numerous times to see what was happening..3 weeks I don’t get a answer from this clown. That’s when I decided to go elsewhere. See review for the ford store. Never again with this place. I am happy that I had to drive 40 miles to another dealer to get my vehicle repaired and not lied to. The problem was found,part was ordered and my truck repaired..all within a promised timeline. That’s how service is suppose to be. Not a box full of hopes and dreams then filled with lies. More

Bad service for repair shop my car was in the shop for 2 weeks for a recall transmission. I was denied a rental car and was told I had to wait for another 2 weeks to get my diag my car was in the shop for 2 weeks for a recall transmission. I was denied a rental car and was told I had to wait for another 2 weeks to get my diagnose. Bad service More

Attention to detail! Very impressed that Serramonte Ford is still able to provide excellent service after 47 years! We bought our first car from Serramonte Ford in 1971... Very impressed that Serramonte Ford is still able to provide excellent service after 47 years! We bought our first car from Serramonte Ford in 1971...a Ford Mustang. We loved that car! More

Service or should I say lack of service Got email to come and get your car serviced. Well today dropped off car at 8:20am and after numerous calls with no answer went to pick up car and zero Got email to come and get your car serviced. Well today dropped off car at 8:20am and after numerous calls with no answer went to pick up car and zero service was done. I my opinion the reason not done was because it was recall and zateck finish that we already paid for when we purchased the car so no new cash to dealership. To all if you have a day to waste and not get car serviced this is the place to go. Second time for me ..... More

Poor Customer Service and actual Service Poor phone customer service. Took several calls to get around waiting a week for an Urgent Service Required, check engine light on. Took it in, hot it Poor phone customer service. Took several calls to get around waiting a week for an Urgent Service Required, check engine light on. Took it in, hot it back, ran a health check on it and now it has TWO urgent service required issues AND I still have to wait over a week to bring it in. I have no choice but to bring it in to them because we did pay for the extra warranty so in other words, they sold it to us, now what do they care what happens, they put people that are paying out of pocket before the customers who already paid out of pocket. It's Obvious. Don't fall for it. They need to replace the person who answers that phone for starters. More

DONT GO ELSEWHERE Matt Levine is the BSET service manager I have ever encountered. It was an honest and fairly priced. Communication is everything and there was not one Matt Levine is the BSET service manager I have ever encountered. It was an honest and fairly priced. Communication is everything and there was not one area that I can complain about. More

Like your Commitment to Exellence! For a very short notice upon learning of my predicament, Mauricio rushed to coordinate with his team to have my car ready for a wedding including pick For a very short notice upon learning of my predicament, Mauricio rushed to coordinate with his team to have my car ready for a wedding including picking me up in time for my requested time. Well done! More

Excellent service! I've been going ford serramonte for 4 years now and henry bueno have been taking care of me ... i mean my car. They give excellent service and very co I've been going ford serramonte for 4 years now and henry bueno have been taking care of me ... i mean my car. They give excellent service and very courteous. More

Shuttle Service The free shuttle is a great service. Dropped my car off at the body shop and needed a ride home. Waited less than ten minutes for a ride to Millbra The free shuttle is a great service. Dropped my car off at the body shop and needed a ride home. Waited less than ten minutes for a ride to Millbrae. My driver Victor was very friendly and a good driver. Hope he will be picking me up when my car is ready. More

Reliable sale and service experience. I bought my Mustang GT 2014 and have it service at Serramonte. As car dealerships go I find them professional and efficient. I'm satisfied. I bought my Mustang GT 2014 and have it service at Serramonte. As car dealerships go I find them professional and efficient. I'm satisfied. More