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Servco Lexus Honolulu

4.7

25 Lifetime Reviews

650 Kapiolani Blvd, Honolulu, Hawaii 96813 Directions
Sales: (888) 436-4907

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25 Reviews of Servco Lexus Honolulu

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January 07, 2017

"My new NX"

- jmausam

I receive such a wonderful service from Wesley Osaki. He is so patient and he take the time explaining everything about our new car. This is our second Lexus we always receive special attention from everyone.

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Recommend Dealer
Yes
Employees Worked With
Wesley Osaki
September 27, 2016

"My Lexus"

- Cool Momma

Aloha Lexus for my dream car! You made my experience a memorable one. No hassles, no bargaining, just straight forward. Very professional. I strongly recommend Mike to anyone looking for a Lexus!! Aloha

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Yes
Employees Worked With
Mike Hamada
July 29, 2016

"First Family Lexus"

- Ray

Great service from Rodney at the Kapiolani Dealership. Easy going, no pressure and patient attention. Looked out for our best interest and smooth sale transition. Love our new 2016 RX350....many years to come.

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Recommend Dealer
Yes
Employees Worked With
Rodney Aki
May 14, 2016

"Great experience"

- Uikaimaikalani

Individual, personalized and amazing attention received from Keali'i. He took the time to explain and didn't push you to make a decision. Would highly recommend Servco Lexus.

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Recommend Dealer
Yes
Employees Worked With
Keali'i, Toni, and Kim
July 14, 2014

"Poor oil change experience"

- Mauikj

Servco Lexus just took over Maui Subaru for service. Took 4 weeks to get an appointment for an oil change/ service. Not a big deal. When I arrived I was told they were running 1/2 hour behind so my car would take two hours to service. Again no big deal. So two hours later I tried to call to see if my car was ready. No one picked up the phone. I called the other Subaru sales number and was told the service dept does not usually answer the phone. So I went back 2.5 hours later to be told they were behind and had not started yet. I call to that affect would have been nice. Anyhow, another hour later they did get me my car. The other (old Subaru dealer) used to wash the car and the service was $130.00) Servco charges $180.00. They do wash too, they said, just not today as they are too busy. More expensive, 4 hours for an oil change, no way to contact them, and they returned my car dirtier than when I brought it in. I would never go back, which is a shame as I always liked dealer service int he past (but I never worked with Lexus). I did email my concerns with the service but have not heard back. Cindy the service lady was nice, but she could not make up for her dealerships poor service. Update: Got a call from the Servco Subaru Manager yesterday. He was apologetic and offered my next oil change and service at no charge. It was nice to have someone acknowledge my issues and return my call, The offer of the free next service was nice too. So even thought my service experience was not good, in the end I feel satisfied with their response.

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Recommend Dealer
No
Employees Worked With
Cindy
3
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