Shaker Family Ford Lincoln - Service Center

After having my Lincoln for three full days, (despite the fact that I had an early morning appt. on day one, on day 3 I was told that they weren't sure they could even get to it on day 4. I demanded that th fact that I had an early morning appt. on day one, on day 3 I was told that they weren't sure they could even get to it on day 4. I demanded that they return my car tomorrow morning since they were near closing today and will be seeking legal compensation for lying to me and holding my vehicle for 4 days, knowing they could not get to repair in in a reasonably timely manner. I would leave no stars if that was an option. More

I have been a loyal customer to Shakers Family Ford for over 20 years. Unfortunately I write this review in disgust. What should have been an insignificant service experience turned into yet another fiasc over 20 years. Unfortunately I write this review in disgust. What should have been an insignificant service experience turned into yet another fiasco. My vehicle had developed an annoying creak in the head liner above the driver. In knowing how difficult it could be to duplicate and identify noises I preemptively video recorded not only the noise but EXACTLY how to duplicate it, this was CLEARY noted on the night drop form. At the end of the first day I received a call from Mark (who made it clear he was inconvenienced by speaking to me) informing me that they could not duplicate the noise. I again informed him that the noise could be replicated consistently and easily and that I in fact had a video of it. Mark acknowledged that he was aware of the video but refused to allow me to send it. At the end of the SECOND DAY I had to contact Mark at which time he AGAIN stated they could not duplicate the noise. Only after expressing my dissatisfaction with this did he allow me to share the video. After the third and final day I was told by Mark "the noise is normal." The noise only recently presented itself after nearly two years of ownership. It is NOT normal. I shouldn't have had to fix it myself. I attempted to contact the Service Manager on multiple occasions, despite leaving messages I never even received a call back. Unless you want to be completely disregarded as a customer, do yourself a favor and steer clear of this place. It is nothing but grief and aggravation for poor service. More

Very Disappointed once again. Going against my gut about Very Disappointed once again. Going against my gut about this place and after I was Disappointed and they made things okay enough at the time. So. Very Disappointed once again. Going against my gut about this place and after I was Disappointed and they made things okay enough at the time. So.... I didn't end up getting my Ford with Shaker after all because I found a better price on a car with less miles aling with way better financing with another dealership out of town. I did however give them a go with service. They have a great appearance on the surface!! This is my experience with the service end of Shaker. 1) brought car in for an issue with a rattle in door and when I was there I mentioned that I had moisture in one rear headlight . I was told " that's quite common with a few models " and they didn't document my concern apparently, when I picked up the car nothing more was mentioned about the moisture. 2) car was in again for another service and I didn't mention the light again because I didn't have an operating issue with light at the time, little did I know something was indeed festering and I trusted what was said about it being common but not a worry. 3) back light that I had mentioned to service person back on my first time in failed along with an inch of water in casing so I brought the car in....I was told it's close to 600.00 dollars and WE ARE so sorry car in outside of warranty. What????? So something that was waved off on my first visit with Shaker was now an issue that is no longer covered???? HMMM this is where Shaker is shady and they make it the customers word against theirs with saying they are sorry in-between after something avoidable became a burden to me . Shaker was sweet as pie when they collected from Ford under warranty. The minute they let me down and didn't look into something that I verbally communicated with them is the downfall and horrible customer service. They where willing to charge me full price for a mistake they made with just a " sorry" So Sara Okeno who neglected to call me the day after my car was dropped off...I had to contact Sevice and ask the outcome... and her boss service Manager Steve who was unavailable because he had an appointment outside of work. Surely let down a customer in a few ways. My advice to you is to visit the new Subaru coming into Watertown soon and get a Car that is more reliable all around with a Service team that understands the value of a decent Customer. They have lost my business and that of anyone I know. More

Thank you Cathy!! Cathy Reed is an exceptional and professional car saleswoman. She was very knowledgeable, and polite. In the future I will be back to buy a car from C Cathy Reed is an exceptional and professional car saleswoman. She was very knowledgeable, and polite. In the future I will be back to buy a car from Cathy due to how pleased I am with my experience. I love my new car!! Thank you Cathy! More

RIP mustang I would like to take a moment of silence for my beautiful mustang that was killed in the incompetent hands at Shaker Family Ford Lincoln. The complica I would like to take a moment of silence for my beautiful mustang that was killed in the incompetent hands at Shaker Family Ford Lincoln. The complicated service of an oil change was to much for this dealership to handle. OIL was forgotten during the oil change resulting in a complete engine failure in their care. I was told my car wouldn't start and was asked if the car was making any noises prior to the service. I told them I was here for an oil change and nothing else. So they put me into a Hyundai Accent because shaker didn't have any loaner cars because their 2 star rating on yelp is accurate. I sat down with the service manger Rick who lied straight to my face about the party responsible being terminated. Rick then found me a Lincoln MKZ to drive because the service to fix my car would be upwards of 5 weeks. I get this mkz home and hear some type of ticking noise and notice that this loaner car is 7,000+ overdue for service. I call the dealership to make sure this was ok and rick told me he would look into it. No response, the mkz had a mechanical failure while I was driving it. (See below video) at least the offered to pay for my Uber home..... was never reimbursed my $18 After now being put into my 4th vehicle I missed place one of my credit cards. Call the dealership and ask if they can check the center console and got no response.... The dealerships offer to fix all this was to give me a base model focus for $15 dollars less a month than mustang or have the incompetent service department put in a new engine in the mustang so we can continue our relationship. I choose option C, the thought of having to deal with the staff at shaker family ford in Watertown left such a bad taste in my mouth I wrote a check for $2905 to end my lease so I would never have to go there again. More

Disappointing recall service handling Have never had a problem with Shaker Service and sales staff has been great, BUT this time I made an appointment to have a recall service performed. Have never had a problem with Shaker Service and sales staff has been great, BUT this time I made an appointment to have a recall service performed. The appointment was made. I showed up at the appointed time only to find out that the parts were on back order. The work could not be done. So the thought occurred to me that a telephone call would have saved me a lot of travel and I could have gotten an extra hour's sleep. Now I must reschedule. I hope there will not be a repeat performance. Aside from this one experience, I have nothing but good things to say about Shaker's. More

Keep Driving If you are looking for a dealership that doesn't stand by or admit mistakes, tells you the problem is fixed when it is not, or an owner that is so arr If you are looking for a dealership that doesn't stand by or admit mistakes, tells you the problem is fixed when it is not, or an owner that is so arrogant he told me to take the mistake they didn't fix to another dealer then this is the place for you! Shaker's is the poster child for horrendous customer service and lousy technicians. They claimed that they found the root of my problem, yet the very next morning the SAME thing happened. Yeah....they fixed the problem. After I got nowhere with the service dept, I then emailed the owner. If you look on Facebook and Yelp you will see that Shaker's is WELL known for poor service. Anyway, the owner emailed me back and said I was forbidden from bringing my car back or to even come on the property. What a child. Not only did they not fix the problem but they won't man up and try and figure out the problem. Seems Shaker's doesn't like their nose rubbed in their own shoddy workmanship! More

Excellent Salesman - Rodrigo Gallardo I did not walk in there ready to buy, but Rodrigo took his time and was very low keyed. I liked that! He asked me what were the items I wanted i I did not walk in there ready to buy, but Rodrigo took his time and was very low keyed. I liked that! He asked me what were the items I wanted in a new car. When he came up with a 2017 Ford Escape, I originally thought he was crazy. I never imagined myself in a SUV. I absolutely loved the way is drove, and the backup feature a tremendous help to me along with 4W drive. A week later I walked out with a new car... More

NOT A KNOCK ON YOUR DEALERSHIP!! 2015MKC MANY PROBLEMS SERVICE MANAGER TELLS ME CAR IS NORMAL TO HARD SHIFT BEFORE EVEN TAKEN CAR FOR A RIDE. MY CAR IS A LEMON. 2015MKC MANY PROBLEMS SERVICE MANAGER TELLS ME CAR IS NORMAL TO HARD SHIFT BEFORE EVEN TAKEN CAR FOR A RIDE. MY CAR IS A LEMON. More

outstanding customer service Even though I didn't purchase a car from this dealer I want to commend for excellent customer service rendered by Jonathan. He is an extraordinary sal Even though I didn't purchase a car from this dealer I want to commend for excellent customer service rendered by Jonathan. He is an extraordinary sales professional with such a love and dedication for his job. He walked me and my husband through all options and followed up with us. Even when we changed our mind due to financial constraints he refunded our deposit and kept informing us of all the steps. Thanks ?you Jonathan for your integrity. I would recommend anyone to buy a car and Jonathan is the guy to see. More