After reading a few less than flattering reviews on another area (all about a salesman named Nick). I decided to go ahead and give SMK a chance. I pulled in and the very first person to ask if I needed assistance was the infamous "Nick". I told him I was there to see Bo Hardy, he "tried" to see if I was interested in anyone else helping me, because Bo was out on a test drive. I simply but firmly said No, but that he could go fetch a few keys so that we could start our buying purchase without salesperson interfernce.
We were there to "look" at and "test drive" the 2010/2011 Sorento, and the Sportage. I had researched and looked into both vehicles, but was really interested in the Sorento over the Sportage.
Before we could even get the keys a very irrate customer of Nick's drove in, gave him a little what for and then proceded to tell us that he was less than Honorable. Not relly caring about Nick, I continued my "looking" experience. Nick handed me the keys to a 2011 Sportage, and I took it out for a drive. Looking down at the gas guage, Nick had put us in a car to test drive with the gas light on! DO NOT DEAL WITH NICK, just the few minutes I dealt with him was enough to get my blood boiling slightly.
Upon returning to the dealership, Bo had come back from what we later learned was a less than pleasureable test drive experience with another customer. (Probably a former Nick customer)
We then test drove the Sorento, and was less impressed with this vehicle. We returned to the dealership and Bo put us back in the Sportage again and went on a test drive again, this time with gas! We ended up driving the only car on the showroom floor off! (Its very small Dealership)
Through either a marketing ploy or through actual life experience Bo put my wife and I at ease. It was very easy to talk with this man and he MADE the whole experience 10 times better.
The only bad thing I have to say about this dealership is that there is very little privacy when talking with your salesperson, desks are crammed in, sounds echo and you can hear a conversation from across the room as if you were standing next to them.
If anyone from SMK is listening, FIRE Nick, put in some cubicles with NEW undamaged Desks, and give your sales people an alternating schedule, so that they are not all there seemingly doing nothing but watching the one salesperson WITH a customer working!