Sheehy GMC of Fredericksburg
Fredericksburg, VA
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I took my 2023 Yukon Denali here for an oil change and was informed of a recall. The reprogram caused 3 separate modules to fry which was blamed on an “aftermarket” part plugged in under my dash. After a was informed of a recall. The reprogram caused 3 separate modules to fry which was blamed on an “aftermarket” part plugged in under my dash. After a week I asked for a loaner and was put in a Buick Encore, which is nothing similar to my vehicle. I had a vehicle that wouldn’t run for THREE WEEKS without any updates unless I called and then they tried to charge me $800 for it. I’ve driven my vehicle now for a week since I got it back and have a check engine light on along with the carpet at the pedals hanging down and not put back properly. 10/10 wouldn’t recommend this service department. More
Salesman was nice but the manager came over and reneged on a charge. Watch out for doc fee and other add ons. Over charging. I said good bye. I bought a truck in Pa the next day on a charge. Watch out for doc fee and other add ons. Over charging. I said good bye. I bought a truck in Pa the next day More
Do not, I repeat, do not buy a car from this place. They are absolutely untrustworthy. I bought a car with 29,000 miles and only put 3,900 miles on it before the transmission went bad. They not only They are absolutely untrustworthy. I bought a car with 29,000 miles and only put 3,900 miles on it before the transmission went bad. They not only would not do anything about it, but they declared my car as unbuyable on KBB so that others wouldn't buy it either. Their owner and sales staff did anything and everything to make promises when selling the vehicle, but then were absolute snakes when it came time to take care of their customer. Stay away at all costs. More
Jason in service write up made my experience horrible. I just bought the truck and was having transmission issues. Today is day 4 with no call back. I was on hold 25 minutes with no one answering in servi I just bought the truck and was having transmission issues. Today is day 4 with no call back. I was on hold 25 minutes with no one answering in service. More
I’d give them 0 stars if it was possible. I’ve had nothing but issues with this dealership since my first service. I just picked up my car that I brought in for an oil change and air filter r I’ve had nothing but issues with this dealership since my first service. I just picked up my car that I brought in for an oil change and air filter replacement. My bill was almost $300 because they decided to add services I did not ask for. They did a state inspection and told me I needed new tires and it would be $1500. My inspection had just been done in October of 2023. I didn’t ask for or need an inspection and when I asked why it was done I was told they weren’t sure. The mechanic who did my inspection in October had told me my tires were fine. When I had brought my car in for sunroof issues this past summer I was told it was a “user error” and they couldn’t replicate the problem. Yet I was able to go out to where they had my car parked and show them what it was doing without an issue yet the techs couldn’t get the issue to happen for them? They had my vehicle for more than 2 weeks with no offer of a loaner because they said they didn’t have any available, couldn’t tell me when it would be ready to pick up as they were waiting on parts that come to find out had never been ordered and the problem with the sunroof continued when I finally got it back and after 2 weeks hadn’t even done any of the services I had asked to be done. When I picked it up they hadn’t put the interior back together, my rear view mirror was just hanging there along with its entire housing, there where oil stains all over the roof inside my car that they told me was there when they got it in and refused to clean the mess they left in my vehicle. I will no longer be using Sheehy service, I will never buy another vehicle from Sheehy, let alone a brand new $60,000 vehicle and I wouldn’t recommend this dealership to anyone. More
Won't fix what you ask them to fix. asked them to fix exhaust they chose something more expensive and didn't check what onstar diagnosed so now I have the same problem.. asked them to fix exhaust they chose something more expensive and didn't check what onstar diagnosed so now I have the same problem.. More
MILITARY STAY AWAY! !! This was the worst experience I have had in 20 years. I have bought 6 cars in the last 9 months and 50 in the last 20 years. The sales Manager T !! This was the worst experience I have had in 20 years. I have bought 6 cars in the last 9 months and 50 in the last 20 years. The sales Manager Tim is rude, communication amongst the staff is non existent, and if you don't buy a warranty you are a burden. If you are military, don't shop at Sheehy, their policies will ensure you are property taxed. I only gave them 1 star because I don't think you can give less. More
They have had my truck for 53 days I still haven’t got a quote to fix it and no one returns calls.. GM can’t even get them to return a call quote to fix it and no one returns calls.. GM can’t even get them to return a call More
I purchased a 2015 Buick Enclave Premium. I fell in love with this vehicle on first sight. From the very first phone conversation I had with Eric Jones until the last salutation upon me enter I fell in love with this vehicle on first sight. From the very first phone conversation I had with Eric Jones until the last salutation upon me entering my new vehicle, Eric made my experience of purchasing this vehicle an absolute pleasure. He was very confident and assuring in everything he explained to me during this process. Chris was also very patient and worked with me to obtain my goal for a reasonable monthly payment. I would recommend and have recommended Sheehy Buick GMC of Fredericksburg an awesome place to shop for a new/used car. KEEP UP THE GOOD WORK! Very, very satisfied, Janet M. Gross More