Even forgiving that vehicle was poorly prepped at delivery and missing front license plate bracket (required in MD), this has been the worst of many Ford purchases since the 90's.
Despite explicitly telling salesperson I would not require financing and did not wish to apply for credit, they ran a hard check on me anyway. Further increasing the hit to my previously excellent rating, they reported an "adverse action" in denying credit to me that I never asked for, or would accept.
I am livid about this. The negative impact is irreversible. Not even the slightest hint of an apology from the dealership.
Now 2 months after purchase- temp tags are expired. I have not received license plates nor registration documents. Will now have to spend a day at MVA to obtain plates and registration sticker at increased expense. No response whatsoever to written request from dealership about these items.
$300 "processing fee" has no value whatsoever when the most critical documents aren't provided.
I will be requesting a refund of this, plus cost for front bracket as well as replacement tags & registration sticker from Ford Motor Company.
They probably will ignore me as well.
If so, well... all I can do is vote with my $$.
This was my 11th new car purchase from Ford since 1992 (can easily prove should anyone doubt).
And quite possibly the last.
Have had much better experiences at Hunt Ford in La Plata, Waldorf Ford, and Koons Ford in Silver Spring. But this really has soured me to Ford.
**Update** - Having received title from the state, I just now noticed a lien has been recorded on it.
This is inexplicable!!! I paid every last cent for this vehicle through a wire transfer at time of delivery (which the dealership said they would pay the fee for, and of course never did!!). What an absolutely poor handling of paperwork by this dealership. What will they do to correct? Hmmmm... my guess is NOTHING!!!
Horrible, horrible service. For the little good it will do, I shall update my complaint to Ford Motor Co. as well.
Forewarned is forearmed.