Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Shields Auto Center
Rantoul, IL
772 Reviews
Shields Chrysler Dodge Jeep RAM is an established Rantoul, IL dealership that maintains a well stocked supply of Chrysler, Dodge, Ram and Jeep vehicles in our new and pre-owned inventories. Our sales representatives have the experience to find the perfect vehicle match for you, and our finance staff will provide competitive payment options. The entire buying experience is straightforward and no hassle here; come and visit us today at 850 Broadmeadow Road.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 772 reviews
August 07, 2023
I bought my SUV from them in Dec. I've had to bring my car in twice to have the front license holder bracket installed (it still isn't), i also told the salesman i wanted new tires. I I've had to bring my car in twice to have the front license holder bracket installed (it still isn't), i also told the salesman i wanted new tires. It's now 8 months later, they quoted me for new tires, said two of them are dry rotted. After 8 months!? They won't replace them, even though they never did when i bought the vehicle originally, all they're offer is "a discount". I also paid for the extended warranty that should have covered everything, yet they want $100 to replace a tire sensor. I thought they would be a community focused company who took care of their customers, instead i feel taken advantage of and regretful. More
by nic
Employees Worked With
Helpful August 06, 2023
Everyone we dealt with was very respectful and good to deal with. They made one error on the paperwork and forgot to give us a $1,000 rebate. They caught the error later and sent us a check promptly. The deal with. They made one error on the paperwork and forgot to give us a $1,000 rebate. They caught the error later and sent us a check promptly. The pickup process for the new vehicle was slow and they should look at ways to speed it up. It took about three and a half hours to do the paperwork. We got a letter from Ford Motor Credit correcting 2 additional mistakes they made on the application. Some additional training on the paperwork procedures may be helpful. More
by bjstikkers
August 05, 2023
Rick Shields did a wonderful job following up with the Ford company on a misunderstanding regarding the price of the vehicle we purchased. Ford company on a misunderstanding regarding the price of the vehicle we purchased. More
by mikeschwarz
Verified CustomerJuly 29, 2023
What a pleasant surprise going to pay for routine maintenance and learning was no charge thanks to FordPass Rewards! maintenance and learning was no charge thanks to FordPass Rewards! More
by HGAMEL
July 28, 2023
The service assistant who called to tell me what was wrong with my car, was not knowledgable about my account. He told me I needed a new radiator and that it would cost $1,400 to$1,600. I was stunned- wrong with my car, was not knowledgable about my account. He told me I needed a new radiator and that it would cost $1,400 to$1,600. I was stunned- he had not checked about any warranty or the mileage on my vehicle. I have an extended warranty with a $50 copay on covered parts & labor. I hope there is more training for your staff in this area. More
by gemini52250
July 23, 2023
Super friendly, listened to what we wanted, no pressure on any aspect of buying the car. Love working with this “family” on any aspect of buying the car. Love working with this “family” More
by idaho1969
July 21, 2023
The showroom was really nice and clean, they were efficient and easy to work with. Thanks efficient and easy to work with. Thanks More
by lhardimon
July 20, 2023
Dale went above and beyond as usual to help me with our vehicle. Thank you so much. vehicle. Thank you so much. More
by m.bjornbak
Employees Worked With
July 18, 2023
Service was great. The works and a small problem with a window in less than an hour. All pleasant. Great experience. The works and a small problem with a window in less than an hour. All pleasant. Great experience. More
by seedman08
