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Shields Auto Center

Rantoul, IL

4.7
772 Reviews
Shields Chrysler Dodge Jeep RAM is an established Rantoul, IL dealership that maintains a well stocked supply of Chrysler, Dodge, Ram and Jeep vehicles in our new and pre-owned inventories. Our sales representatives have the experience to find the perfect vehicle match for you, and our finance staff will provide competitive payment options. The entire buying experience is straightforward and no hassle here; come and visit us today at 850 Broadmeadow Road.
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850 Broadmeadow Rd

Rantoul, IL

61866

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Showing 772 reviews

December 07, 2020

The price i was given to replace a heater core was ridiculous. I figured 600, when I was told it was over 1000 I about had a heart attack. I purchased my truck and all my maintenance has been done a More

by whitetail_725
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Mark Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry "TNT" Twitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Lackey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Shields Auto Center responded

We are sorry to hear about your most recent visit. We work hard to provide the best customer experience and we are sorry that we fell short. Please contact our Service Manager, Dale Scudder at (217)892-2155 to discuss this. Thank you.

December 04, 2020

I priced four tires at Parts Dept. They were priced very competitive. Tires were installed next day along with an oil change. Very pleased with the transaction !! More

by jd619@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tynan Hedrick
Dec 08, 2020 -

Shields Auto Center responded

We are so happy to hear that we met your expectations. We appreciate you taking the time to leave a review and thank you for choosing Shields Auto Center!

December 03, 2020

Great experience. Mark Keyes was very patient in showing me different vehicles to try out. He was very knowledgeable about each vehicle which made my decision process easier. More

by CATG1026
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Keyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Hall
Dec 10, 2020 -

Shields Auto Center responded

We appreciate your feedback! Our staff works hard to make sure that they provide outstanding customer service and we are glad that Mark did just that. Thank you for choosing Shields Auto Center and congratulations on your new vehicle!

December 01, 2020

Larry, Ben and Theresa were great to work with and made my purchase very pleasant. Highly recommend this dealership! As a woman, they worked with me and didn’t look to the man as the purchaser. More

by EAL5380
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Hall, Larry Greger
Dec 09, 2020 -

Shields Auto Center responded

Our staff is dedicated to providing our guests a great experience when they visit Shields Auto Center. Thank you for your kind words and congratulations on your new vehicle!

December 01, 2020

Very friendly. Excellent service fast work. No pressure on repairs or buying anything that I did not need. Price on service is very competative. will keep coming back. More

by disco70sfreak2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tynan Hedrick
Dec 09, 2020 -

Shields Auto Center responded

Thank you for taking the time to leave a review. We are glad that we are meeting your expectations. Thank you for choosing Shields Auto Center for all of your automotive needs!

November 28, 2020

As always, we were very pleased with the service we received at Shield’s Auto Center. The service staff is exceptional. Our needs were completely met. More

by vjruss0718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dale Scudder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tynan Hedrick
Dec 09, 2020 -

Shields Auto Center responded

We really appreciate your feedback. Thank you for taking the time to let us know and thank you for choosing Shields Auto Center!

November 27, 2020

Always quick to get a appointment to have the oil changed. The service department is always friendly! Got it in and out in good time. And always explain how everything looked when they checked over t More

by z28farmer
Recommend Dealer
Yes
Employees Worked With
Tynan Hedrick
Dec 09, 2020 -

Shields Auto Center responded

We really appreciate your feedback. Thank you for taking the time to let us know and for choosing Shields Auto Center!

November 27, 2020

Everyone was very friendly and helpful. My only complaint is that I did not realize an oil change would take an hour and a half to complete. Especially since there wasn't any other customers in the waiting a More

by tmcnicol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember
Dec 10, 2020 -

Shields Auto Center responded

Thank you for taking the time to provide feedback of your most recent visit. We apologize for the lengthy service appointment. We normally have a customer in and out within 20-30 minutes for an oil change. We appreciate you bringing this to our attention and we promise that your next oil change appointment will not take that long.

November 27, 2020

Excellent customer service. We would recommend Shields 100%. Thankful for such kind individuals to help with our car purchase. Process was easy and did not feel pressured. We love our new Ford Explorer ST More

by Brandi.smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kory Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Henson
Dec 09, 2020 -

Shields Auto Center responded

We are so happy to hear that everything was completed to your satisfaction and appreciate your recommendation of Shields Auto Center. We work hard to provide a great experience for our guests and reviews like yours keep us motivated. So, Thank you! Enjoy your new Ford Explorer ST!

November 20, 2020

Awsume service Dept: Extra FAST oil change: Great Dealership. Service scheduled our appt. immediately, No waiting to get serviced. Ten minute oil change is great. More

by nasus1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tynan Hedrick, Jeff Robison
Dec 10, 2020 -

Shields Auto Center responded

Reviews like yours provide encouraging feedback! Thank you!

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