Shingle Springs Subaru - Service Center

I have had to go to a number of other Subaru dealerships to have one thing or another done. I would say that hands down, this dealership is the best place I have ever been to. They take care of their client to have one thing or another done. I would say that hands down, this dealership is the best place I have ever been to. They take care of their clients better than anyone. Mason went out of his way to insure that I would get a refund for a repair, done in another state, that should have been covered under an extended warranty. I really appreciate the time he spent trying to solve the warranty issue as well as the repair that I came in for. More

Great Service I came in to have my brakes done and also address a rattling noise. Brett took terrific care of me and was super helpful to find the issue not have I came in to have my brakes done and also address a rattling noise. Brett took terrific care of me and was super helpful to find the issue not have me to do work that was not needed yet. Another mechanic at another shop had said I needed back brakes but Brett let me know I still had some life left on them. The rattling noise was fixed and we did the work needed.Will come back in the future. More

Fantastic Service department I had a recall on my 2013 Subaru Impreza that was going to take a few days to fix. The service Department was unbelievable at accommodating my schedul I had a recall on my 2013 Subaru Impreza that was going to take a few days to fix. The service Department was unbelievable at accommodating my schedule and making sure that they met my needs. They were friendly, fast and my car smelled and looked beautiful after the service performed. I will go back every time to this dealerships service department. More

Great customer service I took my car to Shingle Springs Subaru for a recall and to have them look at my AC which was working sporadically. They fixed the recall problem pro I took my car to Shingle Springs Subaru for a recall and to have them look at my AC which was working sporadically. They fixed the recall problem promptly and said that the AC needed a new compressor. The car was fairly new, 50,000 miles so the technician, Mason, called Subaru and got the cost covered by a warranty even though I didn't have a warranty. He asked if I wanted it fixed right then while I was there. The dealer is an hour from my house so I said yes and it was fixed in 90 minutes. It saved me many 100's of dollars that Mason was able to get the cost covered by Subaru. I was so impressed that Mason did that. I thanked him profusely. I will definitely take my Subaru back to that dealership for problems, even though I hope I don't have any. I bought the Subaru because so many people say love theirs and it doesn't have many service problems. The customer service was excellent. More

Purchase and service I was only able to afford a used car. Tom at Subaru sales and Mason also at Subaru in service dept. found me a used Outback with very low mileage. I I was only able to afford a used car. Tom at Subaru sales and Mason also at Subaru in service dept. found me a used Outback with very low mileage. I am very pleased. More

Very nice and helpful people! The employees, including Brett, were very efficient, professional and kind. The waiting area was very nice and comfortable. Nice cashier too when I ch The employees, including Brett, were very efficient, professional and kind. The waiting area was very nice and comfortable. Nice cashier too when I checked out. Thank you More

Just a barber I own a barbershop in town. A small business man with a BIG appreciation for quality service. It's the little things. No matter what you do, do it to I own a barbershop in town. A small business man with a BIG appreciation for quality service. It's the little things. No matter what you do, do it to the best of your ability. Shingle Springs Suburu does that! More

Amazing service The service department here is always friendly, and thoughtful with any issue I may have. They are always willing to take the extra mile to make sure The service department here is always friendly, and thoughtful with any issue I may have. They are always willing to take the extra mile to make sure I'm safe in my vehicle hassle free. More

Needed help immediatley I contacted this dealership because my 2010 Subaru had all kinds of lights flashing and was running really rough. They made me an appointment for th I contacted this dealership because my 2010 Subaru had all kinds of lights flashing and was running really rough. They made me an appointment for the next day and it turned out to be an expensive fix. The parts being very costly. I had some idea of what the problem was and they confirmed it for me. Brett was very helpful and supportive because I wanted to take the time to contact Subaru's customer service to see if they would help out on the cost of the repair, even though it was out of warranty. I did not receive help from Subaru and opted to have the repairs done at this dealership. Brett kept me informed every step of the way and my car was ready when expected, including a nice wash job. I was very pleased with my entire experience at this dealership and would definitely return and recommend them to others. As an aside, I first contacted another dealership closer to my home and could not get an appointment for 2 weeks, even though I told them my car was basically inoperative. Not acceptable. I would drive the extra miles to Shingle Springs anytime because I appreciated the way I was treated from the first phone call to the completion of work. More