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Shortline Hyundai - Service Center

1.5

12 Lifetime Service Reviews

100 Havana St, Aurora, Colorado 80010

12 Reviews of Shortline Hyundai - Service Center

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September 07, 2018

"Snakes!"

- DENVERGIRL303

Took my car in TWICE for the same problem and said they couldn't find the problem after driving it around "a lot"! The second time I took it in, my mileage was the same when I dropped it off as when I picked it up! Guess they figured women weren't smart enough to look at that. Told me my air blowing HOT often was that sometimes "that car just does that". Then I took it to a REAL dealer service department that knew what they were doing because they TOOK THE TIME to find out what was going on. NEVER NEVER AGAIN will I ever take my car to Shortline or recommend this place to anyone. It's closer to my home, but who cares! Bad bad deal! When I told one of the service people what happened he did apologize and said he would have the manager Cliff look into it and call me back. THAT never happened either.

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Recommend Dealer
No
Employees Worked With
Cliff Hergemueller
November 04, 2017

"America's Best Warranty, I think not"

- TOA

The right front tire was completely flat on my brand new 2017 Santa Fe Limited Ultimate (purchased Labor Day, 2017). I filled it up and got it drivable. I am a Blue Link subscriber, so I contacted Blue Link about the issue, and I was rudely told by the Blue Link employee that Blue Link cannot help me with this and suggested I call a Hyundai dealership. I called Shortline Hyundai, Aurora, CO service department. Was told they could not help me since they do not carry tires in their service department and that it would be better for me to call a tire shop, recommended Discount Tire. Took to Discount, they were great, and replaced the valve stem, which they said had a "fold" in it and said it was installed incorrectly, thus a manufacturer warranty item. I paid $90 for this service. 2 Days later I contacted Hyundai support for reimbursement and spoke with "Eric," who at first told me there was nothing he could do and that I'd need to contact the tire manufacturer on my own. He did not offer to help me find this information, nor volunteered to contact them for me. I pushed back saying I was, "disappointed," at the level of service I was getting, to which he explained in a very passive aggressive manner the steps I'd need to take since the tires were not really Hyundai's problem. He clearly stated this was the tire manufacturer's problem. And he placed the burden of work for me to figure out who to call. I became very upset and responded by demanding the work be done for me, the customer, as Hyundai has "America's Best Warranty." Only after getting "ugly" with him, did Eric then ask me for the Discount tire location's phone number and only then he volunteered to call Discount to find out what kind of tires I had. Once he found out the tire brand, he did call me back as he said he would but then only suggested I contact the tire manufacturer to get satisfaction. To add insult to injury, the Tire Mfr. was closed on the weekend. So now I have to contact them during work hours as a further inconvenience. America's Best Warranty, I think not. ~Disgruntled customer.

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Recommend Dealer
No
Employees Worked With
Cliff Hergemueller
Dec 14, 2017 -

Shortline Hyundai responded

We are sorry to hear about your recent experience with Hyundai support. We would highly suggest Hyundai to see if you can file a complaint with their customer service department.

August 03, 2017

"Service Department"

- Cindy

Your service department needs to learn to deal with customers with respect. They don't like to fix the cars you sell do they? I sure hope they start treating customers better or this customers will be moving down the road. Not at all impressed with them. So yes, I would recommend the dealership but only if the service department steps up their game.

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Yes
Employees Worked With
Cliff Hergemueller
January 05, 2016

"Phenomenal service"

- ASHLEY0413

Adam Muck is the best employee I have ever delt with!!! He really went above and beyond to help me and to understand the problems with the vehicle and what he did to have it fixed!!!

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Recommend Dealer
Yes
Employees Worked With
Adam muck
December 03, 2015

"Good service from pleasant people."

- DJsnickers

I stopped in recently to check out an odd noise on my Sonata. Heather assisted me and was able to turn around my car quickly. The dealership shuttled me to my office despite the unscheduled appointment and had me there before I was even able to finish my bottle of water. The pickup was on time and my car was quiet and cleaner than when I dropped it off. Overall a great experience.

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Recommend Dealer
Yes
Employees Worked With
Heather
October 19, 2015

" In with no problems, came out WITH problems"

- Santa Fe owner

We brought our 2009 Hyundai Santa Fe in for the "campaign" - for valve cover leaking on the alternator and possibly causing a fire. Although - ours was not leaking - we were told - (i wouldn't know if it was, even thought we had almost 60K miles on the car). So i listened and brought it in. ((mistake)).. When we got the car back, it had (and still has) a hesitation problem, when accelerating. So i decided to take the engine cover off to see if anything was left unhooked or not re-connected. What I found was one of the rear engine cover bolts was laying along the intake manifold. (apparently, he dropped it, couldn't find it - and replaced it with one without a washer. Didn't see anything that was left unconnected, but am dealing with a hesitation issue - and looking for the right professional service to look at it. I will not take any issues to shortline ever again.

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Recommend Dealer
No
September 13, 2015

"Just passing through"

- matt2crow

As I finished up another visit to RMNP, my 2011 Hyundai Elantra was getting close to expiring the 2nd owner warranty of 60,000 miles. I've noticed a slight vibration at low idle at times, so before I headed back to Ohio, I'd have it checked out one last time. Grace handled my overall service time, introducing me to Rob, trying to figure out what may be going wrong, if anything. Just to make sure, she had Joey, I believe the Service Manager, go for a ride along to see if he noticed anything. He was aware of some consistent issues with low idles with my model and made sure the throttle body was cleaned up while informing me to use better gas in the future. By the time I arrived home, the rough low idle still exists, but not due to the fault of anything the service team at Shortline did. It was an amazing experience for someone simply passing through town. Everyone was extremely friendly and helpful. If I had more space, I could go on and on about with more details, but I really want them to know how much I appreciated being treated like a next-door neighbor. It made my departure from the beauty of Colorado that much sweeter. THANK YOU!

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Recommend Dealer
Yes
Employees Worked With
Grace, Rob and Joey
August 07, 2015

"Don't waste your time. Go elsewhere for service repairs."

- Lady

They will make excuse after excuse as to why certain issues were not discovered or properly documented. Will claim they checked certain issues even when they haven't. Basically, they cut corners and offer minimal customer service and repairs. I am no car expert and if I know more about my car then they do - you should run for the hills as fast as you can and take to another repair shop.

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Recommend Dealer
No
Employees Worked With
Todd Woody, Cliff Hergemueller
July 01, 2015

"Best Car Dealer in Denver, Co."

- acasaus

I went in to have my KIA Soul serviced and left with a new Hyundai instead. Attila Szabo is one of the best sales representative I've had the pleasure of working with, as a single women with a family he understands my position in having a good vehicle that I can afford. all of the staff at Shortline are very friendly making sure you understand all in involved with the purchase. Thank you!

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Recommend Dealer
Yes
Employees Worked With
C. Hergemueller in the service department
June 29, 2015

"awful service "

- Howie 14

When I brought my car in for service, Heather was nice. I explained what the two issues were and spent 2 hours waiting. One problem was water dripping in below the glove box. The second issue was the loud noise coming from the front end. Heather tells me the car is good to go. I thought they had fixed my car but half way home it started leaking water into the car and the noise was still there. I must say for a 2015 Hyundai Elantra Limited you would think they would have test driven the car before I left! I don't think I'll go back there for service again. They need to step up and get there act together! Disappointed customer..

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Recommend Dealer
No
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